LOWE'S

I didn't bother to check for other estimates. They did a really good job, but I feel that I paid far too much money than I should have. I had to pay 100% upfront before they ordered materials or initiated the process. I didn't like that aspect of dealing with Lowe's.

unknown

Prompt, professional and efficient. If we had any questions he was always available.

Okay, ordering the door was easy and the rep came out and took precise measurements. The installer arrived a little late and seemed pleasant enough. I left him to do his work and from inside the house I suddenly heard a torrent of cursing and yelling - he was yelling at the door and tools that were not cooperating with him. This went on for an hour. I came out, asked him how things were going, he was again very pleasant and friendly, I went back inside and again, a constant stream of loud cursing that would make a sailor blush. F word, followed by the S word followed by a variety of and quot;you blanking blank of blank...and quot; and so on. This repeated a few times and after about 4-5 hours he was done. All smiles when he left.
Bizarre? You bet.

unknown

We recently purchased a Samsung smoothtop stove and a Bosch dishwasher from Lowe's. The purchasing experience went very well. On the dishwasher, Lowe's had a very competitive price, and a free installation special on the make of dishwasher. The installation personnel did a fine job. We played phone tag for two days (not uncommon, I think), but once we made voice-to-voice contact, we agreed on a time window, and they came at the beginning of the slot. My wife commented that they were very professional and efficient, and ran a quick test/demo on the machine to ensure it was working properly.
For the stove, I found a better deal at Home Depot, but Lowe's has a price-match guarantee, and they honored the price. The installation experience was much the same, but the install was even quicker, because no plumbing was involved. My wife and I are both very satisfied with the experience, and would recommend them to others.

The value of the cooktop and the value of the services provided are like night and day. We went to Lowe's to purchase a new gas cooktop to replace an old electric on that we had. We chose a Dacor unit that was on display, but not in stock. The person that helped us in the store wasn't very knowledgable on the product and it actually took 3 salespeople and several tries to get our information and order the cooktop.
Before we could actually buy the cooktop, we first had to have a contractor (supplied by Lowe's) come out and measure our existing spot to ensure the new cooktop would fit. This was a $25 charge. If it indeed fit, we would then have to come back into the Lowe's store (in person) and order the Dacor and sign the agreement. They said it might take as much as 2 weeks for the unit to come in, but they'd be sure to call as soon as it arrived. After 2 1/2 weeks passed with no call, we called them and found out that it had not only come in, but had been placed into their stock for anyone to buy.
We opted for the Lowe's to come out and install the cooktop through a general contractor of their choosing. I believe there was another $100-$125 charge for this. It happened to be the same contractor that had come out before. We actually know this particular contractor and trust him thoroughly. He told us that Lowe's never contacted him about setting up an installation time with us. We called Lowe's back and they told us that they would call and quot;tomorrowand quot;. and quot;Tomorrowand quot; came and went and we rec'd no call, so we call Lowe's again and this time asked for a manager who assured us we would get a call and quot;tomorrowand quot;. When that call failed to come through, we had the contractor call Lowe's directly to set up the time. Once we were able to set up a time, it all went rather smoothly. All in all, the entire process took about 4-5 weeks when it should have taken no more than 2. I would not recommend anyone use Lowe's installation service as it was really an enormous headache. The product itself is quite nice and if I had just ordered it from Lowe's and done the installation ourselves, I doubt it would have been a problem.

They called us right away and came out the following day to measure and give us an estimate. They did a fantastic job.

They were very good. It didn't cost me for the service or replacement. I spent $1500 for the purchases. They are knowledgeable and easy to work with. They didn't pressurize me to buy something that I didn't need. They came and hooked up the appliances for me with no extra charge. I would go back to them again in the future.

I was really happy with the gentleman who helped us. An interesting thing was that he said that he liked the kitchenette best and he had no stake in it as far as I was concerned. We got the best price and the delivery was good. I am so far happy with the appliance. I give the store the highest ratings across the board for this experience.