Contractor/Installer focused on all exteriors, both commercial and residential. 22 Employees, Various financing options available, all major credit cards accepted.
Residential and commercial roofing, door, gutter protection & skylights., insulation, vinyl siding, windows
Yes
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
67% | ||
17% | ||
3% | ||
4% | ||
9% |
"We are troubled that this homeowner was less that 100% satisfied with our process. The work at their home is beautiful and we believe that they agree with this by the A rating for quality. While we accept that on the first day at their home, some sloppiness in care for ladscaping did occur, no trees or shrubs were damaged or we certainly would have replaced them. A few paint drops did land on a landscape stone but were completely removed a day later. There was indeed a delay in replacing one wall that the homeowner deemed unsatisfactory. It is important to note, that this replacement was done as an accomodation as the original work was complete and correct. We wanted the homeowner to be completely satisfied, so agreed to replace this area. It simply wasn't replaced as rapidly as they would have liked. Nevertheless, it was replaced. We have learned that some homeowners are more difficult to make completely happy than others, but certainly feel obligated to make ALL of our customers feel that they received the high quality of work and service that they expect from us. We are pleased that this particular homeowner was ultimately satisfied and regret that the project did not go as they would have liked."
"We spoke to the member who's name is attached to this posting. It seems that she did not post it, but rather her daughter did on her account. We then spoke to her daughter. While her claim that we were not responsive to her may be valid, our salesman claims that in fact he did follow up with voice mails and never heard back from her. As the owner of GP Martini Roofing, I feel that it is noteworthy that folks who seem to be most unhappy with us, on Angie's List, tend to be folks for whom we did no work and never billed. Those who have worked with us may have observations, but appear to be very happy with our quality and value. As always, we strive to make everyone who contacts us 100% happy and continue to work to improve our communication with all kinds of customers with all kinds of customer expectations."
"We have no record of contact from the member. We do not work in the city of Philadelphia, and by policy do tell callers this. If we indeed failed to return her call, it was an oversight and we regret it. We sincerely hope that her work was completed satisfactorily by others."
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