I hit a deer in June and had my insurance company mail a repair check directly to Century 21 auto and restorations in Dingmans Ferry. Long story short, I decided not to go with them after all—-there were many red flags, cancelled appointments, and unreturned phone calls. At one point, supposedly, “parts were ordered”, but it was too little too late, and I told them I didn’t want to work with them anymore and the parts were”sent back” I was told there could be a restock fee. I asked for an I nvoice for any restock fees and the shop has been unable to produce one. My insurance company has already told me they will pay for any restock fees incurred, with proof of invoice, so it’s not a problem. They just won’t give it to me. Another Red flag. Now I can’t get in touch with anyone beside the secretary in the front office to get my money back. She has been telling me for weeks that they are refunding my money as no work was completed and there are no parts currently out for order, but I still haven’t gotten my check, and every week it’s a different “story.” My insurance company is now involved and they have been told the same as me—-the return check is “coming.” Meanwhile they cashed my check almost FIVE MONTHS ago. I can’t find any information about who the owners are so that I can contact them and speak directly to them. When I asked the secretary in the front office for the owner’s contact information she refused to give it to me. She flat out said, “No, I will not give you that information.” This shop has thousands of my dollars and I am out of patience. I Need to bring that check somewhere else to get this damage repaired. Very frustrating.