Cocalico Plumbing & Heating

Very well! Dave B was very professional and thorough, including the cleanup. He fixed/replaced everything I asked him to, and didn't try to "oversell" me for something I didn't really need. CPH is a little pricey but I feel that the great work and peace of mind are worth it.

They were very nice. Their pricing is average. The quality is very good. Responsiveness is very good. They called and let me know they were coming and how long it would be like 15 or 20 minutes.

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They were very professional.  Did not try to sell us a new humidifier, but replaced the part that was the problem.  We felt that the fee was reasonable and therefore we would have them again.  We took advantage of the Angie's List promotional fee of $79.00 for the inspection.  That is how we met these folks.

The plumbers were professional, prompt, kept me informed about what they were doing and what the cost would be. No complaints at all.

Everything went very smoothly, my husband met them on Monday afternoon to install the part.  Everything was charged to my credit card over the phone-saving me from having to meet the technician.

In the end, everything turned out fine, it just took too much time. I did not like the deal. He did not know how to install and he had to keep calling his boss. I probably won’t use again.

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They were friendly and prompt and professional.  My husband was originally upset because the taps didn't do temperature and water volume separately in our showers.  But, he's used to it now and they work well.
    I also was impressed that they noted a problem with our relatively new water heater, and were gracious when we told them that we had a whole house insurance that meant that we needed to use another firm (one recommended/sent by the insurer) to do that work.    If I could have chosen them to do the work, I would have.

The initial work was fine. They were punctual, did everything we asked. They sold us on some extra work that would help keep some of our bills down. All fine.
It's been about a year now, and we have noticed that the dryer hose that they replaced has broken. The dryer hose runs down into the basement, along the wall, and then out of the house. Two pieces of pipe have disconnected from each other, leaving one of the pipes hanging low, and the other is pumping the hot air right into the basement room, and leaving little pieces of dryer lint on the floor. Okay, this can happen - I accept that. I call them and explain what happened and asked for someone to look at it. They say they can come the next day, and that it will be $140 just to come out, and then some flat fee on top of that to do the work.... I asked for a discount because it was their work that had failed. She goes off to ask her manager, and comes back and explains that because there is no warranty they can't give me any sort of discount.
What HORRIBLE customer service. They clearly do not stand by their work and I'm really disappointed.
I will never be using them again.

Cocalico's was prompt, professional and honest, as I said when working with them before. I'm sure I will use them again in the near future. I use Cocalico's for my rental property so I have had to communicate with the staff in the office. Both Marcie and Regina have been very helpful and professional. You have made managing the property much easier! 

It was GREAT! This is the second excellent experience we've had with both Cocalico P&H as well as with Matt.

We purchased an Angie's List Deal for 2 hours of plumbing labor for $109.00. After we purchased the deal on line, we were informed that an extra charge of $49 for "diagnostic fee" would be applied. Matt, the technician was very professional and capable.

Great job!  This is the 2nd time I've used them and each time I've been very pleased.  They are very professional and do quality work..

Furnace was not centered. Pipe was installed on wrong side so that exhaust could not be centered. Pumped old fuel into new tank thus causing a sludge that kept fouling nozzles. Did not wipe flux from pipes causing pitting. BBB complaint entered as well. they chose to ignore it.

Overall, it went pretty well. It was more of a tune-up than a full-service inspection, so I'll definitely be reading the fine print closer next time. The furnace has held up fine since they came out to do the work.

Have been a customer for three years.  Signed up for a one year maintenance plan when they replaced my water heater in 2012.  Went to change out the filter in my HVAC system the other day and found none in there.  CPH was the last one to touch it.  Spoke with a rep who couldn't get over the fact that I had not changed the filter in over a year.  I get it, my bad.  They could not/would not see the point that the service I paid for was not completed.  They wouldn't even offer to comp me the $7 for the filter I paid for that was never replaced.  Will never use these greedy p***** again.

It went well. He knew exactly what needed done.

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I was fortunate enough to have 2 plumbers working on both items at the same time. They were very friendly, and provided me with information about my home that I would not have known otherwise simply because they have worked on many homes in the development. I had a 2 hour coupon discount that I used and all the costs were spelled out. When they took a little more time get a tool they needed, they told me not to worry about any extra charges as I pay for the time they are working. (One of the trucks was in the garage so that's why there were 2 guys on site.)

They were very helpful. When we redo our basement, we plan on getting a quote from them to do the work. I highly recommend them as my interactions from the person answering the phone to the plumbers onsite, I found to be trustworthy and honest. I have had no issues with their work. Very friendly and a job well done.

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