Mr Rooter Plumbing of Pittsburgh

Description of Work: Replaced house trap.

Description of Work: Dug a water retention pit without getting proper permits and was stopped by the code enforcement officer same day and let the 10x10x8ft deep hole open and never returned to finish the job. It has been over 1 month and a half and they left me with a dangerous huge hole in my back yard.

Description of Work: Provider was called out to check our grinder pump he had my husband put on gloves to pull the pump out. He tested the pump by plugging it in he splashed sewage water on our floor. He said that the pump was fine but there was something blocking the pump. My husband pulled out the item blocking it the pump was put back in and they left the sewage water for us to clean up. They charged us 224.00 for the diagnostic fee for about 10 minutes of work.

Description of Work: I requested that this company perform two specific inspections for a real estate transaction, a lateral sewer camera inspection and a dye test. As it turns out, they inspected the neighbor's sewer line and didn't do the dye test.

Description of Work: Provided Hydro Flush using a special truck to unclog drain. Broke 2 major limbs from my tree. Failed to adhere to follow-up appointment to video-cam the sewer line. Has failed to responfto telephone voice mail messages.

Description of Work: The provider billed me $895.00 but did not show up to perform the work. The initially quoted a cost of $895. When I agreed, they raised the cost to $6500. When I refused, they decided the $895 service would fix the problem after all. I have called 3 times in the last week to have my money refunded. They will not let me speak to a manager and keep promising that one will call me back but that has not happened yet.

Description of Work: They diagnosed a clogged downspout from the ground level, underground. They said I needed to have a trench dug and new pipe laid. The downspout was clear above ground, but not underground. They came the next day, dug the trench, laid the pipe, and supposedly brought a camera down to take a picture, they also supposedly blew out a line. The next day, they came for one hour, filled in the trench and left. They worked a total of 10-12 man hours.

Description of Work: Performed a jet hydroscrub on our basement drain after 2nd backup in 4 months.

Description of Work: Replaced hot water tank.

Description of Work: unclogged main house drain in cellar. gave 1 yr. warranty

Description of Work: I used the plumbing service of Mr. Rooter. We called them to unclogged our drain and it turned out that we needed to have our whole sewer replaced. They dug our basement and replaced the entire sewer line.

Description of Work: Part 1 On 12-24-2011, Mr. Rooter was called to address the issue of sewage backing up into my basement. Joe agreed with the previous plumber that a cleanout was necessary to accommodate a larger snake. I also purchased the "Valued Customer Protection Plan" to receive discounted pricing on future services. The stack that was installed was greasy, filthy, and looked like it was pulled out of someone else's sewer line. A few minutes after installing the cleanout and into the drain cleaning process, Joe claimed that he was unable to get the snake very far into the line. He told me that he would ask his buddy Earl to come out and camera the line the following morning as a courtesy. At the time I didn't think about it, but I remember Joe telling my daughter and I that he would deny it if we mentioned that he did that. I thought that it was a joke. It is important for you to realize that the camera inspection, performed on 12-25-2011, and the diagnosis given of "draining slow" was made PRIOR to signing any invoice agreeing for work to be done. At no time did Earl explain the reason why the line was "draining slow," other than it was clogged. Earl claimed that he could not get the camera past the same point in the sewer line that Joe claimed that he could not get the snake past. My daughter and I were under the impression that we had licensed master plumbers reviewing the situation and believed that their recommendations would solve the problem. Prior to signing the invoice and my rights away under the FTC, my daughter asked Earl multiple times if the sewer line replacement he suggested was going to solve the problem and he assured her that it would. My daughter informed me that after signing the invoice, Earl and Joe got shovels and started digging. She also stated that they made a statement that concerned her in how they broke the news to her with regard to what needed to be done to fix the problem. "Be prepared to sign away your life savings. You need a complete sewer line replacement." Upon reviewing the invoice, there is no display of what the prices were for each service performed within the contract (camera, hydrojet, replacing approximately 30 feet or less of the sewer line). If you refer to the first invoice, there are task numbers possibly indicating that those are the jobs in the price book; however, nothing like that exists on invoice 105738 written on 12-25-2011. Everything is lumped together for $10,000. Furthermore, there is no evidence that I received the membership pricing that I was entitled to according to the "Valued Customer Protection Plan" as purchased the previous evening. After signing invoice 105738, my daughter went to check THTMA's website in order to be sure we were in compliance with their stated processes, especially after just relocating back to the area from NY. On the website, they specifically state to CALL THEM FIRST. The THTMA stated that they inform the homeowner if they need to contact a plumber. My daughter and I had never experienced sewer line problems in any home that we lived in; therefore, we entered into the agreement based on the recommendation of who we believed were "licensed master plumbers." Earl showed up before the excavation crew on 12-26-2011. My daughter and I explained her findings on the township's website and expressed our concerns about signing for work that the township should've been called in to assess FIRST. In response, Earl told my daughter and I that township's website was wrong and that we were supposed to call them first. I was also reminded that my daughter (with my permission) already signed the contract and that the contract was paid in full, locking me into the work stated on the invoice. On 12-26-2011, my daughter was overseeing the work, asking questions and reporting all actions performed by Mr. Rooter employees to me with photos and videos. When it was safe for me, I ventured to check in as often as possible in addition to receiving updates from my daughter. During the course of the first part of the excavation, my daughter and I figured that since the basement floor was already getting torn up that it would be easy to add a toilet. Steve told my daughter to ask Earl about the toilet when he came to camera the line the following day, 12-27-2011. On 12-27-2011, the hydrojetting truck came to pressure wash the inside of the sewer line for the first time. After the hydrojetting procedure was completed, Earl arrived to camera inspect the line. The camera inspection revealed a yellow #2 pencil, a 9-volt Energizer battery, and a clog. Due to the proximity of the neighbor's trees to where the clog was in my home's lateral sewer line, Earl said that there could be "possible root damage" as he claimed that he could not get the camera past the point identified in the yard to the main sewer line. So, basically, Earl NEVER performed a full camera inspection of my home's ENTIRE lateral sewer line as implied from the previous invoice, "camera outside sewer." The full length of the home's lateral sewer line, the part of the sewer line that I am responsible for as the homeowner, was supposed to be fully inspected and diagnosed by Mr. Rooter. Earl told my daughter and I that the only way to solve the problem, once again, was doing a full sewer line replacement on the rest of the sewer line, approximately 50 feet or less, for around $12,000-$15,000 in addition to the first invoice. I told them, "No." My daughter asked what other options were available to address the problem of the sewer line being clogged (She did research after the first invoice and knew about the different processes relating to sewer line restoration, but allowed Earl to talk.). Earl told us that there was a liquid that could line the sewer in the ball park of around $5,000-$7,000 that only carried a 1- year warranty. So, they wanted $5,000-$7,000 for a sewer line restoration procedure that wasn't guaranteed to last. Pass. The only reasonable option that I thought I had at that time was to authorize the pipe burst procedure that Earl said would cost about $8,000-$9,000 and came with a 50-year warranty. Earl explained the the pipe burst procedure (actually, a slip lining procedure. pipe bursting is pulling a new smaller diameter pipe into the place of the existing pipe while a machine breaks up the old pipe.) entailed inserting a 4" pipe into the existing 6" pipe that would be untouched. The $8,000-$9,000 is what Earl quoted for the procedure before my daughter insisted that he go get the price book, so that we could be certain that I was receiving the membership pricing that I paid for on 12-24-2011. Earl retrieved the price book and pointed to two jobs within the book. One of the jobs was supposedly given the membership price which was $4300. What the price is actually attached to is not defined within the invoice. The other price was $5200 and it was not given membership pricing consideration because Earl said that we were getting a toilet at no charge. At the time and under stress from moving and having sewage backing up into the home, I didn't think about the relationship between Earl's verbal statements to us and what he actually wrote down in the invoices. It became clear when evaluating the invoices and the experiences with Mr. Rooter after Mr. Rooter failed to remedy the problem of sewage backing up into my home. Earl told me that he was going to give me something that he didn't. The price difference between the actual price of the job that he pointed to in the price book and the membership price was $400; thus, he charged $400 for the toilet he claimed that we were getting at "no charge." The toilet was not free as the invoice states; therefore, Earl and Mr. Rooter of Pittsburgh lied on a business contract; hence, committing fraud. Upon closer inspection of invoice 105742, it actually states the following: "replace outside sewer stopping 2' shy of main. bed oil pipe in gravel. additional cost 9500. prior cost 10,000. new job total 19,500. all cost are cpp discounted. installing new toilet no charge due to cpp membership. paying 9500 by check." First of all, understanding Mr. Beall's lawyer's confusion upon reviewing the contract, it does state that replacing the rest of the sewer line occurred; however, the bed oil pipe was the 4" black pipe that my daughter had mentioned was installed according to the information supplied to her by Steve. Another inaccuracy would be that this pipe was imbedded in gravel (possibly the pipe burst that didn't happen), but it wasn't. This pipe was installed inside the existing 6" clay pipe as part of a slip lining process, not a replacement. Upon completion of the job on 12-30-2011, I was under the impression that the sewage backup problem had been adequately resolved as promised by the employees of Mr. Rooter of Pittsburgh.

Description of Work: I hired Mr. Rooter (412) 322-4106 to free a clogged sewer line at a property that I own in Pittburgh PA. They were paid to inspect and clear the line.

Description of Work: Company did not show during the window of the first day, rescheduled after my call for the following day.

Description of Work: Unsuccessfully snaked clogged basement drain. Ran camera through the line and tried very hard to convince me that drain required an emergency repair that would have cost $3800.

Description of Work: Snaked and camera'd a drain line in my garage. Tried to get me to pay $3800 to dig up my sewer line in my basement.

Description of Work: new sewer line from garage to center of driveway...about 14 feet....$9,000!!!!

Description of Work: Part 1: On 12-24-2011, Mr. Rooter was called to address the issue of sewage backing up into my basement. Joe agreed with the previous plumber that a cleanout was necessary to accommodate a larger snake. I also purchased the "Valued Customer Protection Plan" to receive discounted pricing on future services. The stack that was installed was greasy, filthy, and looked like it was pulled out of someone else's sewer line. A few minutes after installing the cleanout and into the drain cleaning process, Joe claimed that he was unable to get the snake very far into the line. He told me that he would ask his buddy Earl to come out and camera the line the following morning as a courtesy. At the time I didn't think about it, but I remember Joe telling my daughter and I that he would deny it if we mentioned that he did that. I thought that it was a joke. It is important for you to realize that the camera inspection, performed on 12-25-2011, and the diagnosis given of "draining slow" was made PRIOR to signing any invoice agreeing for work to be done. At no time did Earl explain the reason why the line was "draining slow," other than it was clogged. Earl claimed that he could not get the camera past the same point in the sewer line that Joe claimed that he could not get the snake past. My daughter and I were under the impression that we had licensed master plumbers reviewing the situation and believed that their recommendations would solve the problem. Prior to signing the invoice and my rights away under the FTC, my daughter asked Earl multiple times if the sewer line replacement he suggested was going to solve the problem and he assured her that it would. My daughter informed me that after signing the invoice, Earl and Joe got shovels and started digging. She also stated that they made a statement that concerned her in how they broke the news to her with regard to what needed to be done to fix the problem. "Be prepared to sign away your life savings. You need a complete sewer line replacement." Upon reviewing the invoice, there is no display of what the prices were for each service performed within the contract (camera, hydrojet, replacing approximately 30 feet or less of the sewer line). If you refer to the first invoice, there are task numbers possibly indicating that those are the jobs in the price book; however, nothing like that exists on invoice 105738 written on 12-25-2011. Everything is lumped together for $10,000. Furthermore, there is no evidence that I received the membership pricing that I was entitled to according to the "Valued Customer Protection Plan" as purchased the previous evening. After signing invoice 105738, my daughter went to check THTMA's website in order to be sure we were in compliance with their stated processes, especially after just relocating back to the area from NY. On the website, they specifically state to CALL THEM FIRST. The THTMA stated that they inform the homeowner if they need to contact a plumber. My daughter and I had never experienced sewer line problems in any home that we lived in; therefore, we entered into the agreement based on the recommendation of who we believed were "licensed master plumbers." Earl showed up before the excavation crew on 12-26-2011. My daughter and I explained her findings on the township's website and expressed our concerns about signing for work that the township should've been called in to assess FIRST. In response, Earl told my daughter and I that township's website was wrong and that we were supposed to call them first. I was also reminded that my daughter (with my permission) already signed the contract and that the contract was paid in full, locking me into the work stated on the invoice. On 12-26-2011, my daughter was overseeing the work, asking questions and reporting all actions performed by Mr. Rooter employees to me with photos and videos. When it was safe for me, I ventured to check in as often as possible in addition to receiving updates from my daughter. During the course of the first part of the excavation, my daughter and I figured that since the basement floor was already getting torn up that it would be easy to add a toilet. Steve told my daughter to ask Earl about the toilet when he came to camera the line the following day, 12-27-2011. On 12-27-2011, the hydrojetting truck came to pressure wash the inside of the sewer line for the first time. After the hydrojetting procedure was completed, Earl arrived to camera inspect the line. The camera inspection revealed a yellow #2 pencil, a 9-volt Energizer battery, and a clog. Due to the proximity of the neighbor's trees to where the clog was in my home's lateral sewer line, Earl said that there could be "possible root damage" as he claimed that he could not get the camera past the point identified in the yard to the main sewer line. So, basically, Earl NEVER performed a full camera inspection of my home's ENTIRE lateral sewer line as implied from the previous invoice, "camera outside sewer." The full length of the home's lateral sewer line, the part of the sewer line that I am responsible for as the homeowner, was supposed to be fully inspected and diagnosed by Mr. Rooter. Earl told my daughter and I that the only way to solve the problem, once again, was doing a full sewer line replacement on the rest of the sewer line, approximately 50 feet or less, for around $12,000-$15,000 in addition to the first invoice. I told them, "No." My daughter asked what other options were available to address the problem of the sewer line being clogged (She did research after the first invoice and knew about the different processes relating to sewer line restoration, but allowed Earl to talk.). Earl told us that there was a liquid that could line the sewer in the ball park of around $5,000-$7,000 that only carried a 1- year warranty. So, they wanted $5,000-$7,000 for a sewer line restoration procedure that wasn't guaranteed to last. Pass. The only reasonable option that I thought I had at that time was to authorize the pipe burst procedure that Earl said would cost about $8,000-$9,000 and came with a 50-year warranty. Earl explained the the pipe burst procedure (actually, a slip lining procedure. pipe bursting is pulling a new smaller diameter pipe into the place of the existing pipe while a machine breaks up the old pipe.) entailed inserting a 4" pipe into the existing 6" pipe that would be untouched. The $8,000-$9,000 is what Earl quoted for the procedure before my daughter insisted that he go get the price book, so that we could be certain that I was receiving the membership pricing that I paid for on 12-24-2011. Earl retrieved the price book and pointed to two jobs within the book. One of the jobs was supposedly given the membership price which was $4300. What the price is actually attached to is not defined within the invoice. The other price was $5200 and it was not given membership pricing consideration because Earl said that we were getting a toilet at no charge. At the time and under stress from moving and having sewage backing up into the home, I didn't think about the relationship between Earl's verbal statements to us and what he actually wrote down in the invoices. It became clear when evaluating the invoices and the experiences with Mr. Rooter after Mr. Rooter failed to remedy the problem of sewage backing up into my home. Earl told me that he was going to give me something that he didn't. The price difference between the actual price of the job that he pointed to in the price book and the membership price was $400; thus, he charged $400 for the toilet he claimed that we were getting at "no charge." The toilet was not free as the invoice states; therefore, Earl and Mr. Rooter of Pittsburgh lied on a business contract; hence, committing fraud. Upon closer inspection of invoice 105742, it actually states the following: "replace outside sewer stopping 2' shy of main. bed oil pipe in gravel. additional cost 9500. prior cost 10,000. new job total 19,500. all cost are cpp discounted. installing new toilet no charge due to cpp membership. paying 9500 by check." First of all, understanding Mr. Beall's lawyer's confusion upon reviewing the contract, it does state that replacing the rest of the sewer line occurred; however, the bed oil pipe was the 4" black pipe that my daughter had mentioned was installed according to the information supplied to her by Steve. Another inaccuracy would be that this pipe was imbedded in gravel (possibly the pipe burst that didn't happen), but it wasn't. This pipe was installed inside the existing 6" clay pipe as part of a slip lining process, not a replacement. Upon completion of the job on 12-30-2011, I was under the impression that the sewage backup problem had been adequately resolved as promised by the employees of Mr. Rooter of Pittsburgh.

Description of Work: Sewer line was unclogged & trap was replaced.

Description of Work: Sewer backup and unclogging of pipe., but additional work was required for a collapsed external sewer line.

Description of Work: Snaking and hydro-scrubbing of sewer line

Description of Work: I had just purchased a home in Sept. 2010 and started having back ups in my laundry room a few months later, I figured no problem I had a home inspection and it had passed the test so i borrowed the snake from work and cleared a few roots and such from the line outside. The line was good for a week or two and it backed up again but this time just from the drain in the driveway. So once again i snaked the line thinking maybe i didn't get everything. (house was built in 1970) ...Well to shorten the story it backed up again so I phoned a few different plumbers but Mr. Rooter was the only one to get back to me. So Earl showed up and snaked the line and ran the camera down the line finding roots in a number of places so it started out I believe at about 3500.00 to escavate at the lower part of the yard and try to clear the roots and replace a piece of broken pipe..well as the week went along every phone call was for another issue and a few more thousand dollars...Lets see if I can get this straight..first the line was deeper than expected (14ft) so they would have to bring in a ditch box then once they got in they discovered more roots, bellies and shifts in the line and they were having a hard time seeing the other direction, the down line to the main..they had about every piece of equipment you could imagine to try to clear the line. so next was to run a liner thru the firs 75ft or so then deal with the down line so we are now at about 6500.00.. next call they cleared the way to the down line and for some reason I went from a 6in line at the house to 4in at the down line to the main..so now what...we either they dig up the yard and replace everything or just dig up the driveway and do what they call pipeblast....so we went the pipeblast route..cost now is at about 11,500 I think it may have even been a bit higher because "we" still don't know what is going on with the down line other than it goes down at a 45 degree angle under the main water line then down again to the main line...so the only "good" news if you could call it that is the down line was able to be cleared and only had a couple of seperations so they didn't have to dig up the road but they did have to install a liner to that line which took me up to the 18,000 I was seriously ready to cry at this point but being a new homeowner I didn't know what else to do.. my homeowners didn't cover it and nieither did my home warranty and the sellers failed to disclose any problems. Other than the extream cost of this job all the guys I dealt with were more than professional I never felt pressured that I had to do anything, the guys all respected my home and cleaned up after themselves, the only other complaint I would have is that they were to come back in the spring to put down top soil and I had to call back more than 6 or 7 to get them to come out and put the soil down and when the finally did it was the some of the most pitiful soil I have ever seen. Since then I have taken the sellers to court (civil suit) couldn't afford a lawyer.. and after one appeal i won the case but alot of good that does they say they have no money so its pretty much a bust for me..I just have to consider it a very expensive lesson...since then I have had to replace the entire inside line as well, I did alot of the jackhammering and digging myself. As far as mr. rooter is considered unless you have a ton of money to spend and not worry give em a call but I now that I am a member of Angies list i never call a contractor unless I check them out here..There are plenty of good honest plumbers out there you just need to know where to find them and this is the place to do that.

Description of Work: We used Mr. Rooter of Cranberry Township for plumbing about two months ago. We had a clog and our drains were not draining properly. Then we had water backing up in our basement. They used the snake to clean it out.

Description of Work: I hired them to fix a sewer line. They had a special for $99.00 to clear any drain.

Description of Work: The old laundry tub had rotted out at the trap connection and was dripping water on the basement floor. Jim Bucci purchased, replaced and installed a new laundry tub and did the necessary plumbing.