Approved Pro
Approved Pro

Basement Waterproofing Specialists

4.3(
442
)
Poured Concrete Wall Service, Concrete Foundation Installation, Concrete Foundation Repair,

About us

Our personnel make up the complete collection of the best in the industry with decades of experience. We are a small family-owned business, not a giant corporation. We treat you like family and that's the difference! We pride ourselves on being the most professional family-owned business in our industry. We employee the highest caliber employees and use the best quality products available. We are fully licensed Home Improvement Contractors in every state we serve with the goal of leading the forefront of innovation in all that we do and setting the standard in this trade. We were the first to: Conduct mold remediation while simultaneously waterproofing. Offer lifetime warranties for our waterproofing services for the life of the structure. Offer lifetime warranties for the sump pumps. (We know they will not last a lifetime; it is a free replacement for our customers and our appreciation of their business). Clean out basement crawlspaces and garages while waterproofing.

Business highlights

16 years of experience

Services we offer

Basement Egress - Window & Walkout, Basement, Crawlspace & Exterior Waterproofing, Crawlspace Encapsulation & Mold Remediation, Exterior Drainage & Storm Water Management, Structural Foundation Repair & Installation

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.3442 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
14%
3
5%
2
3%
1
6%
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Showing 151-175 of 442 reviews
Gil L.
Oct 2019
2.5
It started off on the first estimate. They did the **well the job is $7500 but if I take this discount and this one $6300** Then he saw I was not moved, came down more. But I did like the detail of the work he was going to do. So fast-forward they sent someone else out, and they were able to match a competitor (after downplaying the competitions professionalism) but ultimately I felt like they were going to do the right job. I wanted to learn about the process, and they were ok with me asking a lot of questions on the day of. Fast-forward to some other stuff I asked them where the peepholes were because they skipped that step. Well the foreman was apparently confused and was not planning on doing it. He thought it was a foundation wall. And apparently did not read the instructions that were given. But ok, he got it done. The finished up and I signed off. But after further inspection I noticed they did not seal off the sump cap and pipe for radon. Well good thing I am somewhat knowledgeable. The gentlemen Scott tried to play it off like it was no big deal that they almost did not form the weep holes. But I was concerned with the work. So he sent someone to properly seal for radon and said he can send someone to show me how they did the weep holes. Well I waited today 12-2pm. No one showed or called. I called at 210 pm and waited almost 10 min. She said she would call me when she heard back. Well 240 they called back saying could be another he or two. I was angry as I waited and lost time at work, and they did not have the courtesy to reach out now the rest of my day was wasted. I called and spoke to Scott who apologized and made excuses. I said I understand things happen but I do not understand why no one bothered to reach out to me. Well I guess he did not like that I dared her, because he seemingly got angry as he explained how his man is working hard and did not eat lunch or anything and has not come up to call. Again I explained I get it but my time is as valuable as his and I lost hours at work waiting and that is not right. Overall, my experience was poor. They claim to be a family run business and that is important to me but it feels like they are too big and too many things fell through the cracks. When they came out to sell me on using them, he kept saying we are top rated on home advisor and on search engines, etc... but not so sure that is true. Or maybe it is because they offer money to give reviews. Either way, I was disappointed with the customer service.
Miriam E.
Oct 2019
4.5
Yes, I recommend this pro
BWS put in a french drain and we are so far very happy with their work and the outcome. Inspector Lloyd was very helpful and responsive and foreman Earl went above and beyond to make sure we were happy and were getting the result we were hoping for. Even after the project was completed, both Lloyd and Earl were very responsive, answering questions and following up. The only hesitation we had was the price, but we felt we d rather go with an established company that is accountable for their work than a private contractor who may be cheaper but unresponsive.
Response from Basement Waterproofing Specialists

"Miriam, We are thrilled to hear that you had such a positive experience with our family company! Our goal is to treat each and every one of our customers as if they were apart of our family. From our inspection with Lloyd to the install with Earl and team we wanted to keep you in the loop and keep the door of communication open to deliver the best possible customer experience we can. If there is anything you should need in the future, please do not hesitate to call us at 800-700-9171."

Theresa B.
Oct 2019
5.0
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Yes, I recommend this pro
The customer service of the office staff is amazing. Scott went above and beyond to ensure that my drainage system was efficient and effective. I am now very pleased and the quality of the work is top notch.
Response from Basement Waterproofing Specialists

"Theresa, We know that some mistakes occurred during your original install and are thrilled to hear that we were able to turn things around for you. We aim to treat each and every customer as an extension of our own family and made persistent efforts to help you and make sure that we left you with an effective system. If there is ever anything else you should need, please do not hesitate to call us at 800-****"

Vishal P.
Oct 2019
5.0
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Yes, I recommend this pro
$6,400
Mac was great coming out and evaluating our basement problem. He offered multiple options for remediation, including pros and cons of each, including costs. Once a plan was agreed upon, the date was quickly scheduled and the crew came out and competed the work quickly, efficiently and carefully! Would recommend highly!
Response from Basement Waterproofing Specialists

"Vishal, Thank you for your kind words about our family company! We are family owned and operated and treat each and every customer and their home as if they were our own. If there is anything else you should need in the future, please do not hesitate to call us at 800-***!"

Yolanda G.
Sep 2019
3.0
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Yes, I recommend this pro
$5,965
Unfortunately, I had to lower my rating because water penetrated the basement floor like before. Now, I fear that will be potential flooding in the basement again.
Response from Basement Waterproofing Specialists

"Yolanda, looking into your file, the pictures you have sent to us and your situation we would like to clear a few things up. From public records your house was built in 1910, so there is no telling when that floor was actually poured, but it appears to be an original pour which is called a *Rat Slab*, which is very thin, and living on top of a dirt bed. What you are seeing is moisture that wicks up from the dirt through the slab, which is why we had recommended a dehumidifier. The waterproofing system that you had installed will relieve any hydrostatic pressure in the basement, which is why you are no longer seeing any puddling, but it can not relieve moisture coming from the slab 2-3 feet away from the system. We suggest that you either have a dehumidifier installed or paint the basement floor so that the moisture issue you are seeing can be resolved. We hope this helps with your issues and any further questions please feel free to call us at 800-XXXX"

Katy K.
Sep 2019
5.0
Yes, I recommend this pro
We were very happy with customer service. They completed the project in one day. They began the project within a week of getting the estimate. They were dry professional and left the area very clean. We highly recommend this company.
Response from Basement Waterproofing Specialists

"Katy, We would like to thank you for taking the time to post your positive experience with our family company! We treat each home we visit as if it was ours and are thrilled that you were happy with our crew!"

Brian F.
Sep 2019
5.0
Concrete Foundation Repair
Yes, I recommend this pro
They did a great job, prompt, clean, cost effective and I would highly recommend them.
Response from Basement Waterproofing Specialists

"Brian, Thank you for taking the time to post your positive experience!"

James S.
Sep 2019
4.0
Foundation Drainage Installation and Replacement
Yes, I recommend this pro
Response from Basement Waterproofing Specialists

"James, Thank you for taking the time to rate our Family Company!"

Mary O.
Aug 2019
4.0
Yes, I recommend this pro
Customer service interaction not so great. The project went well and the basement is now clear of mold and is dry and cool. They advised me of a great dehumidifier which works well to keep the area very dry.
Response from Basement Waterproofing Specialists

"Mary, Thank you for taking the time to post your positive experience. We are thrilled to hear that we have helped solve your issues!"

Peggy S.
Aug 2019
4.0
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Yes, I recommend this pro
$10,950
The work was completed in a timely manner, The crews never seemed to stop. This is a crawl space and of course I can't see much of what they did, The forman explained every thing as they went along. I was impressed with the clean up. It was a very dirty job but they did there best to leave everything as they found it. I would certainly recommend them.
Response from Basement Waterproofing Specialists

"Peggy, Thank you for taking the time to post your positive experience! We treat each and every home we enter as if it was our own!"

Jim W.
Aug 2019
5.0
Foundation Drainage Installation and Replacement
Yes, I recommend this pro
$3,700
Great job, Looks great.
Jim W.
Aug 2019
5.0
Yes, I recommend this pro
$3,700
A French drain & sump pump were installed. The installation team great pains to seal off the work area with plastic sheets. When the team left my basement was cleaner than it was before they started.
Response from Basement Waterproofing Specialists

"Jim, Thank for you taking the time to post your positive experience with our company!"

Jim W.
Aug 2019
5.0
Yes, I recommend this pro
A French drain & sump pump were installed. The installation team great pains to seal off the work area with plastic sheets. When the team left my basement was cleaner than it was before they started.
Tam N.
Aug 2019
1.5
Foundation Drainage Installation and Replacement
$10,899
Serviceable but messy work done by Basement Waterproofing. Gave them the benefit of the doubt but result was not what we expected. I had a drain pipe and a backyard patio installed on Monday by Basement Waterproofing that does not meet the standards that they advertised. I found them on HomeAdvisor. They were listed as 5 stars and whatnot. When I talked to the salesperson, they insisted the company was professional, above grade and the best ;. Nope. He insisted that the job would take 3 days to a week to finish. Which is standard for a job this size. The job was finished fast. Rushed and finished one day. However the quality is shoddy and sloppy. There is no pride in their work and it shows. Its rushed and completely below grade. They showed up and the foreman did not even sit down and go over the plan for the day. Just started working. I literally had to track him down (Tom). And he had to make a run to Home Depot to get pipes for the job (unprepared). He was nice and courteous, but pleasantries aside, Id rather have an angry foreman that knows what they are doing, does things the correct way and has pride for their work. * Our contract stated a broom finish. It does not have a broom finish. Concrete surface is inconsistent. * There is no edging on the sides or contraction joints (lines that separate sections of the concrete). * The concrete areas around the drain are not neat. The bare minimum was done according to contract and it shows that the company is only interested in making money, maximizing profits and not retaining customers. Drainage system works so far. ...But its ugly... There has not been a major rainstorm to really test it. Will update review if it shows that it does not work. Their customer service is abhorrent. I called the office 3 times. Left a message and emailed with no reply from the main office. Just did the job and bolted outta town. Ghosted. No inspection of their own work so that they meet their standards. That not only is a lack of professionalism, but also a lack of integrity and pride in ones work. We all work hard for our money and we all want to hire upstanding people who have the same level of respect for ones career as themselves. This stuff is expensive. 10k for this job. But to have a contractor to do work that they clearly do not care what the final product looks like is an insult to any profession. It should not be up to the client to check to see if a contractor is doing the job correctly. They should do it correctly cuz they care.
Response from Basement Waterproofing Specialists

"Tam, We would first like to start off by apologizing for negative experience with our family company. This is not the experience we wish any of our customers to have. With that being said, we would like to address some things in your review. Our inspectors typically give a window of time a job can take, but that is not typically exact as they do not know exactly which crew will be sent and how many men work on that crew. The dates are simply estimates to help you plan in case it does take more than one day. As all of our phone calls are recorded, we would like to point out that our Service Assistant first spoke with you on August 15, 2019 when you first called in, took a message for the Service Manager and asked for pictures of the work so that we could get someone out to correct these issues for you as soon as possible. Once we received those, we scheduled you that same day for August 22nd. Unfortunately, the crew who would be returning ran in to some unforeseen circumstances on another job that day and could not make it back out. We rescheduled your appointment as soon as we could. In the end we are happy to hear that we could leave you with a project that met our standards and yours. We apologize that there were a few hiccups, but human error does occur, and we do take our work very serious. We aim to treat each job and home as if that customer was apart of our own family."

Everett R.
Aug 2019
5.0
Foundation Drainage Installation and Replacement
Yes, I recommend this pro
Great Job
Response from Basement Waterproofing Specialists

"Thank you for taking the time to rate our company!"

Kevin O.
Aug 2019
4.0
Foundation Drainage Installation and Replacement
Yes, I recommend this pro
nice job
Response from Basement Waterproofing Specialists

"Kevin, Thank you for taking the time to rate our company!"

Andrew C.
Jul 2019
4.0
Foundation Drainage Installation and Replacement
Yes, I recommend this pro
Company did great job installing basement drain and sump pump. Needed them to come back after job was done to help put back laundry tub and washer/dryer that were moved to do the job, but no big deal. They will be coming back to install a bilko door. Good company to do business with!
Response from Basement Waterproofing Specialists

"Andrew, Thank you for taking the time to post your positive experience!!"

Joe S.
Jul 2019
5.0
Foundation Drainage Installation and Replacement
Yes, I recommend this pro
$9,000
Hard working crew who knew their job, and did it well!
Response from Basement Waterproofing Specialists

"Joe, Thank you for taking the time to post your positive experience!"

Mark Z.
Jul 2019
2.5
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Hard sell followed by no follow up after job was done. They put in a sump pump and never plugged it in so water reaccunulated. Then I saw that it was never plugged in
Constance D.
Jul 2019
0.5
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
they didn't answer the phone never wanted to answer my calls very bad company i would never recommend this company
Julia P.
Jul 2019
4.0
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Yes, I recommend this pro
{No Comment Provided}
Response from Basement Waterproofing Specialists

"Julia, Thank you for taking the time to review our family company!"

Robert J.
Jun 2019
3.0
Yes, I recommend this pro
$7,300
Drain system and sump pump installed. The crew nice and did a good job.
Matthew J.
Jun 2019
5.0
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Yes, I recommend this pro
We had a sump pump and interior french drain installed. We have had a few rain showers since the installation and I m happy to say our basement is water free! The crew was very professional and the foreman was very friendly and showed us what they were doing as the went along with the project. He answered all the questions we had and made sure the job was done correctly before they finished up. They did a great clean up and we are happy with the results.
Kate J.
Jun 2019
5.0
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Yes, I recommend this pro
$6,500
We had a french drain and sump pump installed and so far we are happy with the work that was done. The crew was nice and answered all our questions and the job was completed in one day.
Response from Basement Waterproofing Specialists

"Kate, Thank you for taking the time to post your positive experience! We are thrilled to hear that you were pleased with our family company!"

Eric G.
Jun 2019
4.0
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Yes, I recommend this pro
The only reason I gave them a 4 and not 5 stars would be they had to cancel an appointment. They more than made up for it and my family is very satisfied with the completed work.
Response from Basement Waterproofing Specialists

"Eric, Thank you for taking the time to post your positive experience! Were sorry that we had to cancel an appointment but thrilled that you are pleased with our family company and the work completed!"

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Showing 151-175 of 442

Licensing

Licensed*

Trade License Number

PA042058

Trade License Locale

PA

Trade License Expiration

08/10/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Basement Waterproofing Specialists is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 8:00 PM Tuesday: 8:00 AM - 8:00 PM Wednesday: 8:00 AM - 8:00 PM Thursday: 8:00 AM - 8:00 PM Friday: 8:00 AM - 5:00 PM Saturday: 9:00 AM - 5:00 PM Sunday: 11:00 AM - 5:00 PM
Basement Waterproofing Specialists accepts the following forms of payment: CreditCard
Yes, Basement Waterproofing Specialists offers free project estimates.
No, Basement Waterproofing Specialists does not offer eco-friendly accreditations.
No, Basement Waterproofing Specialists does not offer a senior discount.
No, Basement Waterproofing Specialists does not offer emergency services.
Yes, Basement Waterproofing Specialists offers warranties.

Contact Information

127 2nd Avenue, Collegeville, PA 19426

Service Hours

Sunday:11:00 AM - 5:00 PM
Monday:8:00 AM - 8:00 PM
Tuesday:8:00 AM - 8:00 PM
Wednesday:8:00 AM - 8:00 PM
Thursday:8:00 AM - 8:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:9:00 AM - 5:00 PM
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