It was exorbitant. They gave an initial estimate of about $54,000 and said if I signed that day it would be approximately $35,000. I got another estimate for only $9,000 from another company. It was outlandish. They were very pushy. They came to my door because they were working elsewhere in the neighborhood. They set an appointment. They talked for a long time. They demanded I sign that day. I think they are a rip off.

They did an excellent job. The windows themselves are very well made. They did the entire house in one day. We were expecting it to take longer. They cleaned everything up. We didn’t even find a screw left behind. We have another house that we inherited and we will probably have them do the windows in that.

It is a hard sell group, kind of like working with a used car salesmen. They offered a 40% discount if you signed with them that day but said it would be normal price the next day.The product seems to be really good. You could probably do better in a lot of other places price wise.

It was great. There were no problems. They made a presentation. We signed a contract. They came in the day they said. It looks good even after a year.

The work was well worth the money. The house is much warmer now.

Power Home Remodeling Group installed the windows in one day and the siding within three and half days. They were a little expensive, but we had asbestos in our old siding which they were more than willing to take care of. Not all companies are willing to deal with asbestos. The only complaint I have is that their initial in-home sales call took about four hours.

They did a very good job. The only issue I have is with the design because it causes a little bit of water to hold around the bottom.

They are excellent! I plan on working with them again this year in June. Their product is monumental. The windows have double locks, and are strong. I feel very secure with my new windows. Also, they are easy to clean which I like. The employees themselves are great. They followed procedures with great attention to detail, were clean in appearance, and kept their work area clean.

Overall, it was an excellent experience.

The window looks beautiful, and they did a competent job.

Short and simple: door to door guy comes and offers free estimate. I accept for appointment for next day. I need 13 windows replaced, 9 standard size windows and 4 over sized windows. Appointment suppose to start at 6:30, didn't arrive till 7. Talks too much, trying to show that he cares about my history. Eats up about 2 1/2 hrs of time of talking and sales pitch before finally giving an estimate. ~18-19,000 offer good for 1 year ~17,000+ good for 30 days ~14,000 good till he walks out the door. High pressure tactics, 3 different quotes for the same job? Need answer now? No you can't look at other offers, well fined for it apparently. In the end, I did not feel comfortable committing to such a high quote, and being my only first estimate that I received. As he's packing up, I ask where is the estimate, he did not plan to leave the estimate with me. Didn't even ask for the explanation. Know this type of gimmick. So let it be, was fine with him just leaving my house, after eating up over 3+ hours of my life. Didn't fall for the sales pitch this time... Actually I almost did, I said no, he left, and wife told me to bring him back she wanted it to get the windows done. But as I tried to wave him down, he continued to drive off. So it worked out in the end. It was a good sales pitch, product did seem impressive. But I did not like the way they did business. This was the somewhat short and dirty. If you want the detailed happenings, you can read below. --------------------------- Wednesday night a salesman was going door to door offering free estimates. I was looking to have estimates done on my windows, so I accepted the offer. I made the appointment for the next day for 6:30. I began getting phone calls that same night, prerecorded message that said thank you for making an appointment, this is a confirmation call. No call back number, no menu prompts, just a recording. Annoying, but, made sense I guess, to remind me that I just made an appointment an hour prior. Thursday, I'm at work and I get a phone call on my cell phone, I did not reach my phone in time, but I get a voice mail, again a prerecorded message confirming my appointment, hmm, how many of these am I going to get? Same day about 2 hrs later, another prerecorded message, but this time, the recording must have played in it's entirety, because I hear a toll free number at end of message, 888-remodel. Annoyed I call this number, go through a few prompts and speak to someone. me: I've gotten 3 of these messages back to back now, it's annoying, how do I make it stop. rep: Sorry sir, this is just to confirm your appointment, will your wife be present for the appointment? me: yes. (confused why that would matter) rep: ok sir, appointment is confirmed. You should stop receiving the calls now. me: thank you (i guess that was easy enough) Thursday night, 6:30 comes and goes, Rep has not arrived yet. No big, he's running a little late, minus points for promptness, but he's human. He arrives, between 6:45pm and 7pm, and wife brings him in. We meet and greet, and he starts his salesman tactics, nice home, how's work, how long you been here, hows the commute etc etc. Ok, eats up like 15-20 mins. At this point I try and get this thing started, seat him down at the table, give a look, we starting this or what? He explains that they do this in 4 steps, talks about background of company, talks about options, demonstration, then estimate. Background a bit winded, as most of the night was, but still ok. Survived through it, starts talking about home everyone else's windows are cheaper grade, ok, sure, you guys are the best... Then he does demo. I'm a sucker for demos. Sure enough, he holds heat lamp to 2 pane glass and I can feel heat from other side. He then demo's his window, can't feel heat loss on other side of glass. Another demo was slamming a nail into a piece of would using the glass as the hammer. That was impressive also. At this point I'm interested. It just comes down to the numbers. Takes forever for this number, but it finally comes, something about UPS, how they used to come try and knock on your door several times, before changing business model to, i'm just going to leave it on your door. Basically what it comes down to is, I'm going to give you 3 numbers. Best number is if you sign now, don't ask questions. Next number is, you didn't take my awesome offer, so I'll give you another offer that's good for 30 days. If you don't take that, Let me scare you with my 3rd offer to make you take the first offer. 14k take it now -> or good for 30days 17k -> or you'll kick yourself and have to pay 19k which is good for 1 year. I said no, had to say no several times, he has all his stuff laid all over the place. Taking his time packing up. Answer is still no, he finally packs up, won't leave the written estimate, because it has too many magic numbers floating around. By this time, 3 hrs have gone by, so wife had already made her way upstairs to get ready for bed. So I had made this decision on my own. He's left the house, I go lock up, come upstairs to let her know the decision I had made, and she tells me she wants to have it done... So i run back downstairs, and see if i can wave the guy down, but luckily he just drove by me as I was waving at him. Either it wasn't him, or he thought i was just waving good bye. Oh well, works out in my favor. I really don't have 15k to be dropping on windows at this moment. Excuse the later have of the review, it gets kinda sloppy, but obviously I've written a book by this point. Overall this was a bad experience. I can't fault the product, the demo was quite impressive. I can't fault the salesman, he was nice enough, well groomed, presentable, his tactic of wearing you down is just that a sales tactic. The price? well can I fault it, what you can get away with is what you can get away with. I haven't done enough shopping, I couldn't say. Lump them all together though and it was a bad experience.

They did really good work and they were good to work with. The roof was pricey, but it was a lot of work - they had to replace all the wood and everything. I had no problems with them at all. One of the guys went through the ceiling in my bedroom by accident and they came back the next day and fixed it. They fixed it beautifully, no problems at all. Accidents happen. We were very pleased with them. We liked the window they repaired so well that we are having them come back to do the rest of the windows in that room and in my kitchen as well as a glass sliding door installed in the kitchen. I am very pleased with their work. The workers were fine, no problems at all. They cleaned up their mess well and everything. They came on a very windy and cold day, did the work and cleaned it up. I felt bad for them. We did get a few other estimates, but we were impressed with these people. The quality of work was excellent and they were very good at communicating with us.

They have good and professional installers and are well-priced. I would rate them highly and would use them again in the future if necessary.

The salesman came out and gave me a long winded presentation (2 1/2 hours) about the quality of their windows (Northeast Building Products SL2700 Series) and the warranty. I did some homework so I was expecting the hard sell. I got through the presentation and I told the sales rep that I would not be signing any contract today and that he needed to give me the bottom line price. The quote was $25,000. The highest of the 5 quotes that I received. A week later I receive a call from a guy named Dell. Dell is a supervisor who told me that he looked at the quote and that it appeared there was an error. He said that he could offer me the same work at a significantly lower price because the salesman did not include a "zip code discount" for my area. The company also got a large contract in South Jersey so they would include my windows and siding on that order giving me a significant discount because of volume pricing. I reluctantly agreed to have another sales rep come to my home to take measurements but I want to know how "significant" the discount would be. Within a few hours a sales rep came to my home and took more measurements. I explained what I wanted just as I told the first representative. After 2 more hours of my time, the sales rep looked at me sheepishly and told me that the new discounted price would be $27,500. WHAT?!?! I told him that it was $2500 MORE than the first salesman. Where did the big discount go that "Dell" said I was entitled too?? This company is deeply involved in game playing. The fact that they are willing to give you 3 different prices on the spot is mind bending. One that is good for a year, another that is good until the end of this year and a third that is good "only if you sign a contract today" They had the gall to call me after they "reviewed" my first quote then they take 2 more hours from my life to give me a higher price. Appalling. The fact of the matter is that this company has a lot of overhead for salaried salesmen etc. and the prices reflect that. I understand this and I expected them to be higher than a local smaller contractor. What I don't understand are the games that they play. I will NEVER contact this company again for future projects.

The experience with Power could not have been worse. We dealt with someone from their Stratford CT office. Initially we had set up an appointment during the week, at 7:30pm. I work extremely long hours and had to leave work early to get home to make the appointment. Power apparently called my cell phone while I was on the train and didn't get service. They didn't leave a message, as we later found out it is a computer that places this call. Upon getting home, we called to confirm that we were there and we were told that they should be coming and they would call us back. At 8pm, we called Power back to be told that since we didn't answer the first call they put out, they were no longer coming. They had never called the house that they were coming to, as if they had they would have gotten my wife who would have confirmed. No messages were ever left anywhere to say they were confirming, they weren't coming, anything at all. They rescheduled the estimate appointment for Saturday at 10am. On Friday night, they again called my cell phone, and I again was unable to get to the phone. I had my wife call again to confirm, now knowing what happened during the week. We confirmed everything over the phone. On Saturday morning, they again called the house this time to confirm, having no record of the Friday night conversation. The salesman showed up at approximately 10:15am, wearing a suit. He asked to take his shoes off since he thought they might be dirty which was nice. He was about 24-25 years old, and very interested in making small talk. He sat down and presented a book of information about the Company, detailing out the entire history of the Company, what buildings they work in, how the Company started in a dorm room in PA, etc.. All sorts of information I really had absolutely no interest in whatsoever. About 45 minutes-1 hour into the process we finally get to measuring. Since he was there we also asked him to measure a large picture window in the front of the house. He did that, and then proceeded to measure each and every window in our house, shaking them all in the frames to tell us how good or bad they were, roughly handling things, when we hadn't asked for a quote on the windows as they are fairly new. This whole process, since he was interested in small talk, and repeating the same comments about our windows upon looking at each and every single window in the house, took another 45 minutes. At this point when we came back downstairs, I thought he was going to finally give an estimate. He started unloading another bag of examples of how the doors and windows are molded together, welded, what the insulation looks like. This was all in an effort to repeat all of the same exact information he had initially explained to us. As he began to do this I asked how much longer this all was going to take since we had other things to do on the weekend besides listen to his song and dance. All I wanted was a quote. He said that he was required to do all of this before they could give me a quote but it was almost done. At that point, he took out a nail, some wood, and a metal crow bar. He began banging the nail into the wood with the crow bar on our dining room table. When I asked him to stop he told me that the table would be fine as he was doing it on his writing pad. I told him I didn't really care, I didn't need him hammering a nail with a crow bar on our dining room table that is almost brand new. He was annoyed because he didn't get to the big finale which was apparenlty when he would have tried to drive the nail into a window he had in his bag, presumably also on my dining room table. He proceeded to continue with what can best be described as science experiments, at which point I told him I wanted a quote, or for him to leave. He told me he had to call his boss to see if he could give a quote, or if he was allowed to leave. He went out to his car, brought in ANOTHER window and proceeded to start showing me various features that the door that we may have considered purchasing might have. Something that might have been useful 2 hours prior by that point rather than hearing how cool everyone he worked with was. The quote took another 20-30 mintues at that point as he proceeded to explain how operation at UPS work (yes, UPS delivery operations) in order to explain how the inner operations of Power work, as if I cared. I repeatedly asked for quotes or for him to leave. Finally when we got the quote, he presented the numbers in as confusing a fashion as possible, attempting to sell a financing plan first, without showing interest rates, or terms, rather than just a direct quote for the price of the job in cash. I was presented with three quotes based on timing of when we decided to let them know if we wanted to proceed, which caused even more confusion, as instead of directly explaining the dates till which quotes were good until he kept referring back to the non-sensical UPS example. It turned out the lowest quote (by $700!!) was good if I told him yes right there and then. Another quote was good until Monday because of the tax credit, and another quote was good for a year (another $700). Overall three hours later we were able to get this salesman out of our home. I would recomment NOT EVER inviting this company to your home, unless you are bored and really have nothing to do. There was no mention on the phone the various times we spoke with them how long this process would take. I am quite glad that they didn't show up at 7:30pm at this point, as if they had run their course, they may have been there until 11pm or later when we have a 2 year old in the house. I felt like one of my fraternity brothers came over to sell me what would be thousands of dollars of improvements to my home, and we can't imagine using them or the headache that would be associated with it. Things I know they skipped due to me asking him to leave were, about 10-15 quotes from other jobs performed by other places (eg, home depot) that he presumably would have run through each and every one, even though none had anything to do with our house, or our job, to prove how good their prices are. A listing of other windows and doors, and their U factor, trying to show that those doors and windows didn't qualify for the tax credit. After running through this one very quickly he admitted that these companies also have doors that do qualify for the credit, but that's not what they were showing us. The whole thing was a ridiculous waste of our time, which is precious, as is everyones. It didn't even focus on what we asked for in the first place as they tried to sell tens of thousands of dollars of windows on top of the door. Don't use, don't even ask for a quote, it's not worth it.

SALES PITCH -> The process started probably 11 months before the actual install. The sales aspect of the job was somewhat heavy-handed. It started with a person who stopped me in front of house and ended up setting up an appointment for a Sales Rep to come out. I thought the presentation would take maybe 30-40 minutes or so, but it was a few hours! The Sales Rep was very knowledgable and thorough, but timing/budget wasn't right. I had a couple of follow-up calls out of the blue, from other employees. Then on the 3rd follow-up I was ready to install. Only problem was that I was constantly asked for my credit score/information even though I said I wasn't interested in financing. ORDERING -> They sent another person to the house to review the product with me (again), write up the order and re-measure (Sales Rep had measured as well). He also was very informed about the product. When I hesitated about total cost, he worked with me to get a price I liked. This took about 30 minutes. Once ordered, a project manager came to my house to measure the windows again (3rd time), and review what would happen with the install. This took about 15 minutes. SCHEDULING (WORST part of the experience) -> It was my understanding that once the order was placed, someone would call me to schedule the install. I waited 3 business days and hadn't heard from them, so I called to schedule. At the time, I was given an install date of Fri, May 21st. I remember so vividly because we had a discussion about whether or not that was Memorial Day weekend (it wasn't). I was to expect the installers anywhere between 8-10 am. I called the Monday before (May 17th) to conifrm that someone was coming out on Fri May 21st. I received confirmation and was excited to proceed! On the install day, I waited, and waited and at 10:00 am called because no one came. After being put on hold for ~7 minutes, I was told I was NOT scheduled for the 21st, but was scheduled for the 28th. What a lie! Especially since I had confirmed the install date just a few days before, and whe I originally scheduled, the scheduler & I had had a very distinct conversation about how I was scheduled for the weekend that was NOT the holiday weekend. My thoughts on what happened is that they outsource the installers and the people scheduled to do my install just flaked out, so they had to scramble and find another day.time for my install to happen. They wanted to schedule for another week out, I told them I wanted the next available appointment, which ended up being that Monday. INSTALL (best part of the process) -> The install day went well. A father/son duo were sent to do the installation. They repaired damaged window sills and walls so that everything looked great when they were done! They were very professional and demonstrated how the windows worked. I was very pleased with their work. The overall process took a few hours. Once completed they said an inspector would come by a couple days later. INSPECTION -> My expectation was that someone was coming to inspect the work that was done by the installers. I received a call that the inspector was on his way and was coming from the hospital. I thought he was finishing an inspection at the hospital. But when he was accompanied by his wife and in an air-cast, I realized they meant something different. As he struggled with walking, he was only able to make it to the 1st floor, which was absolutely fine. The problem was he only glanced at one window, nothing close to an inspection of the work. He didn't even attempt to look at the other windows on the 1st floor. His focus was more on selling me additonal product!!! He asked if I needed roofing, I said no. He asked if I was sure - I didn't realize until later that the installers had dislodged a shingle (accidentally I hope) on the front of my house. SATISFACTION -> I am VERY pleased with the new windows. We are 4 months in and have had no issues whatsoever. Even though there have been some torrential rainstorms, with no leaking or issues. They look beautiful and have helped with energy costs, noise reduction and are much easier to clean. AREAS FOR IMPROVEMENT - > 1) I think PWS can improve the sales aspect of the process, by decreasing the amount of time spent in the pitch. A 30 minute presentation total should be satisfactory. 2) I hope my scheduling experience was a fluke, but owning up to mistakes and offering the customer the best you can, goes a long way. In my case, there was no apology for the "confusion", nor an offer to do the job as soon as possible. 3) If the inspection is really another sales pitch, then don't call it an inspection, call it a follow-up. But if the intent is for someone to inspect the work, then they should inspect all of the work.

I am still very satisfied with their work even after several months after they did the job. My windows were clean when they left. Their price was about average.

When I called they said they did come out to give estimates that were good for 12 months. The young man that came was very friendly and knowledgeable. He answered all my questions and all was fine till I asked for the estimate. He gave me a price that was good for 12 mo. He also gave me another that was good for 30 days, which was $1500 less then the 12 mo. price. Then he gave me, what I will call the 5 minute price, which was $4750 less then the 12 mo. price. But I had to sign that night to have the job done. When I told him he was pressuring me and I was not going to agree to anything that night or any other night untill I had more quotes from other contractors. He finally said to me, how about I tell you we will do the whole job for $2200. Would I sign for that price? That was when I told him to get out of my house. I don't know how Power Windows and Siding can stay in business using these kind of methods. I was very surprised and disappointed.

In fall of 2009 a representative from Power Windows and Siding stopped by our home to inquire about scheduling a sales call. We were interested, so we did so, and sat through their standard 3 hour presentation, most of which was actually interesting. New doors were our priority at that time, so we did have them install 2 doors, and decided to hold off on the windows for a few months. Early this summer, they called again, and we met with them again. The price came down a little more, so we agreed to replace all 19 of our windows. They were installed about 6 weeks later. It was a two day job, with a three man crew. The men were prompt, extremely polite and pleasant, and a pleasure to have in the house. They were very careful too. I have flower beds under some of the windows, and even though they remove the old windows from the outside, not a flower was disturbed. They even clean the floors after they are finished. The windows are great, look very good, and I was overall very pleased with the job. I understand that they may be more expensive than some companies, but to me it was worth it.

They provided excellent service. They were on time, honest and gave excellent follow up.

On Saturday, I went to The Window Man, a business with straight A ratings and one that other neighbors had used with great success in the past. There was no high pressure sales pitch, the price they offered me for windows with the same ratings was half the price of PWS, and they pointed to their Angie's list rating and honors. I decided to cancel the order I had with PWS and sent in the required notification in writing. I called PWS on the last day I had to cancel (a Monday) and said I had sent in the written cancellation (actually, I did it three times, to be sure it would be accepted), and asked if there was anything else I needed to do. The woman I spoke with said she would cancel everything effective with my call, and there was some internal paperwork I needed to complete - she would have someone come by at my convenience since she had already canceled everything. I arranged for it to be after Monday, as that would have been more convenient, but then thought better of that (I have no trust in this company), and elected for it to be on Monday, the deadline for canceling. She said she would send me an e-mail confirming that everything had been canceled, but I have not yet received one. The sales rep came out to do the internal paperwork exercise. It turned out he was there to collect one of the two cancellation notice forms provided with the contract (suspicious in and of itself). I had already sent them in, and I told him it was the high pressure sales technique that had pushed me to consider another vendor. He offered to cut out part of the job to lower the price; I declined. He expressed remorse that he had "given" me the extra time (business day), saying that it had come back to bite him. I replied that I had sent in the cancellation on Saturday, within what he had originally offered. (BTW, the woman at the home office who sent out what she described as either a "paperwork guy" or the sales rep to complete their "internal paperwork" had noted that Saturday was not a business day, so Monday was the end of the cancellation period.) The sales rep said he had been taking a lot of heat for this cancellation. All in all, a classic case of high pressure sales, complete with the good cop/bad cop routine and the guilt trip technique (imagine fishing out the remaining cancellation notice (there are two) and signing it under the doleful gaze of the sales rep who is "taking a lot of heat" for the cancellation. Buyer beware!!

the company called and tried to get me to let a person come to my house and discuss the cancellation. they inferred that this was needed to cancel. when i vehemently stated that the contract said that a cancellation received by mail within 3 days was all that was needed the person ended the conversation.

We live in a heavily wooded area. The salesman told us that we were a perfect fit for the Gutter Guards. The initial installation was performed improperly, from Day 1 we saw that the rain wasn't going through the gutters but running over the guards. We had the installers back several times to make adjustments but they never worked properly. We had 4 foot icicles on the gutters during the winter. The weight of these icicles pulled the gutter away from the house and upon expanding and contracting leaked water into our living room. On the last visit the head installer literally took the guards off and put them on correctly. Unfortunately he only got halfway through before he had to leave due to rain. We also have rotting wood from the water dripping down the wood instead of going through the gutters. I was told by their Service Mgr., Eamon, to get three estimates for the repairs so Power Windows could submit the claim to their insurance, which I did. Now that I have I'm told that they are not responsible for the damage. They won't come back out to finish the re-installation. I have tried reaching out to Customer Service (email on their website is not operational) and am ready to file a claim with the BBB. They are no longer carrying the Gutter Monster product so we mustn't be the only family experiencing issues.

He was trying to give me all sorts of discounts if I would sign up then and there, so I felt a bit pressured. I wanted time to think, though, and then I decided to not go with them at all. I have not yet decided who to go with for this project.

Power Windows sealed the windows and did a good job. It looked good and I was really impressed with his service. He is a workhorse and works hard. He worked in all kinds of weather conditions. I would recommend him to anyone.