"Member, We're glad you found our product demonstration detailed and thorough - we pride ourselves on educating our customers on the quality of our products and installation practices. While the estimate we quoted for you may be out of your price range, I can assure you that the difference in product quality and installation will be just as wide as the different prices you were quoted. In this industry - you get what you pay for. In regards to both the quality of products and the quality of installation practices, many contractors will cut corners in order to keep cost down. With Power, not only are you paying for an entire roofing system, but a lifetime warranty that is transferable to the next homeowner. We're also painstakingly precise when it comes to our installation techniques. All of our installers are AAMA certified (American Architectural Manufacturer's Association) and go the extra mile to make sure that we treat your home as if it were our very own. If you'd like more information on the quality of product and installation practice that your money is purchasing you, please watch this video detailing our installation practices and roofing materials. You can find that video here: http://www.youtube.com/watch?v=lGCpockguM0 If there's anything else we can do for you in the future, please feel free to contact me directly. Yours in Service, Ray Lodato Customer Care Manager 610-874-5000 x 2260 [email protected]"

"Member, Your characterization of what occurred is untrue, borderline offensive and grossly unfair. As a company, we operate with the highest standards of integrity in order to give our customers the remodeling experience of their dreams - your in-laws clearly had a good experience in the past, as they were repeat customers. After reading your review, I looked into the case file to investigate the matter. Your in-laws contracted Power to replace 27 windows in their home in early 2010. Later in that same year they again contracted us to install gutters and trim. Following the installation of the gutters and trim, your in-laws once again choose Power when they wanted to replace their roof. Considering your in-laws choose to do business again and again with Power, I think it's fair to say that the quality of the work was outstanding, the price was reasonable, and that we operated in a professional matter. If any of this were not true, why would your in-laws continue to trust our business when remodeling their home? We do not pressure our customers into doing business with us - your in-laws willingly invited Power into their home multiple times because of our high standards of professionalism, quality and integrity. If you'd like to discuss this matter further, please do not hesitate to contact me directly. Yours in Service, Ray Lodato Customer Care Manager 610-874-5000 x 2260"

"Member, Glad you had a good experience! Thanks so much for taking the time to leave us feedback - we appreciate it and use this feedback in order to improve our products and services. If there's anything else we can do for you in the future, please don't hesitate to contact me directly. Yours in Service, Ray Lodato Customer Care Manager Power Home Remodeling Group 610-874-5000 x 2260"

"First and foremost, thank you for taking the time to write about your experience. While it displeases me to hear that you are unsatisfied, please keep in mind we have made several attempts to reach out to you over the past few years. As our valued customer, we remain in service to you and welcome the opportunity to work with you in the future. Going forward, we would like to pursue a resolution that is mutually satisfactory - if you would like to contact me directly in order to discuss this, I can be reached at (888) Remodel - Ext. #3. Yours in Service, Eamon Lynch Director Of Warranty Service."

"Member, Thank you for taking the time to leave us feedback. First and foremost, allow me to apologize for the negative experience you had with our company. No single person is perfect - and being a company comprised of individuals, from time to time we make mistakes. The important thing is to own the mistake, apologize and make sure it is rectified moving forward. After looking into your case file, in this instance we flat out made a mistake. By no means are these our standard or accepted work practices - I can assure you that I've already elevated this matter to the Executive branch and that the appropriate action will be taken in regards to the employees involved. Member. - know that you have a transferable, lifetime warranty for both labor and materials and that we will be happy to work with you in order to resolve your complaints. At the end of the day, we want our customers to enjoy their remodeling experience, and to feel as if they got superior products for a reasonable price. Clearly, this message was lost in translation during your remodeling project. Please don't hesitate to contact me directly in order to reach a satisfactory conclusion. Yours in Service, Ray Lodato Customer Care Manager Power Home Remodeling Group 610-874-5000 x 2260"

"Member, Thanks for taking the time to leave us some feedback. I'm thrilled to hear that you've enjoyed the quality of our products and services. In regards to your remarks about still receiving phone calls from Power - yes, member, we occasionally call our past customers for a numbers of reasons. As you can imagine, previous customers who have experienced the level of quality and professionalism we offer are fantastic advocates of our business - typically, they're also repeat customers, as they're well aware of the quality they're purchasing and the integrity of our practices. We were simply checking in with you, Mr. Walker, to see if you had any other remodeling needs and to remind you of our ever growing catalog of products and services. After all - once you find a contractor who does quality work and exhibits professionalism, you're more likely to do business with them in the future. If you'd like, I can remove your information from our system so that you will not receive anymore calls - the last thing we'd want is for a customer to feel overwhelmed. Please do not hesitate to reach out to me directly in order to discuss the matter further. Yours in Service, Ray Lodato Customer Care Manager Power Home Remodeling Group 610-874-5000 x 2260"

"Member, Thanks for taking the time out to leave us feedback. Clearly I was concerned after reading your review, so I investigated your file within our system in order to gain a better understanding of what happened so that I could assist you. Our files show that on that evening of your appointment, you did indeed receive a call from our automated telephone service - however, the message you received requested that you call us back in order to confirm the appointment. We do this because, in our experience, life often throws curveballs at customers that they may not expect - so as a courtesy to our customers, we call to confirm on the night of the appointment in order to ensure that all parties will be available at the scheduled time. We've also found that, more often than not, when we don't confirm appointments on the night of, customers often forget or have something pop-up that may interfere with the scheduled appointment. We've found that this confirmation method works best for ensuring a pleasant remodeling experience. Because we did not receive a phone call back to confirm, we postponed your appointment until a later date. For that miscommunication, we apologize. In regards to your claim about work being done in your neighborhood being a "scam" or part of a sales pitch, I can assure you that couldn't be farther from the truth. In fact, when you interacted with our representative at your doorstep, there was a project underway on Butterfly Lane, which is literally a block or two away from your residence. Please feel free to read the reviews of those who have contracted our company to do work - those who have seen the process through to fruition are almost uniformly ecstatic with the quality of the work and the professionalism of our company. Those few cases in which mistakes were made are taken very seriously and are remedied as fast as possible - we do, after all, offer a lifetime labor warranty and a lifetime manufacturer's warranty in order to back this up. I'm sorry your experience with our company was a negative one - however, if there's anything I can do for you in the future - or if you'd like to give our company another chance to win you over with the quality of our work - please do not hesitate to contact me directly. Yours in service, Ray Lodato Customer Care Manager 610-874-5000 x 2260"