"Member, We're glad to hear you had a great experience with our company! We'll get that screen fixed up for you quickly - just give our warranty service hotline a phone call at 888-REMODEL and then dial Option 3. You'll speak with one of our warranty service agents and we'll deploy a crew to your home to make sure your 100% satisfied. Yours in Service, Ray Lodato Customer Care Manager 610-874-5000 ext. 2260"

"Member, Thanks for taking the time to leave us some feedback! Please keep in mind that if there's anything we can do for your down the line related to your home improvement project, feel free to reach out to our Warranty Service Department or me directly - we'll be more than happy to help you! Yours in Service, Ray Lodato Customer Care Manager Power Home Remodeling Group [email protected] 610-874-5000 ex 2260"

"Member, Thanks for taking the time to write and leave us feedback - it's consistently proven to be one of the best channels that we can use to further improve our services in order to benefit the customer. We attempted multiple times over the past week to get in touch with you to discuss your review and your experience with our company - unfortunately, our calls were left unreturned. First off, I'd like to apologize for the undue frustration and inconvenience. After investigating the incident on our end, it's clear to us that this was a case of a new sales representative being unsure of company protocol in the field, in regards to leaving a written estimate. This is something that's being handled internally right now as a training issue so that it may not occur again. We are a people intensive business and, unfortunately, sometimes people make mistakes, no matter how good intentioned they may be. If you'd like, we could have a written estimate either mailed to you immediately or have another one of our representatives visit your home and deliver one personally. I'd also like to address the difficulty you had receiving a written estimate over the phone when calling our corporate office. Member, as you can understand, each home remodeling project is vastly different, with each of our customers desiring a different product from one of our many lines. Each of those products needs to be measured accurately to fit within the parameters of your home - because our call center manager didn't have that measurement information at hand, it wasn't possible to leave you with an accurate estimate for your home remodeling project. Again, if you'd like, we'd be more than happy to send out another one of our representatives to measure your home and leave you a written estimate. If you'd like to continue this conversation and discuss what can be done to alleviate your concerns, please feel free to reach out to me through my information below. Yours in Service, Ray Lodato Customer Care Manager Power Home Remodeling Group 610-874-5000 x. 2260 [email protected]"

"While the estimate we quoted for you may have been more than you were looking to spend, I can assure you that the difference in product quality and installation will be just as wide as the different prices you were quoted. In this industry - you get what you pay for. In regards to both the quality of products and the quality of installation practices, many contractors will cut corners in order to keep cost down. Obviously, in order to justify the cost, we want homeowners to understand and appreciate the incredible value they're receiving by using Power - this process takes time, as we prefer the customer to be educated about the products and the individual steps to their remodeling project. We find - one the whole - customers appreciate spending this time with them, so that they can remain "in control" of their remodeling experience. With Power, not only are you paying for an entire roofing system, but, as you noted, a lifetime warranty that is transferable to the next homeowner. Our installation techniques are detail-oriented and precise, as all of our installers are AAMA certified (American Architectural Manufacturer's Association) and go the extra mile to make sure that we treat your home as if it were our very own. If you'd like more information on the quality of product and installation practice that your money is purchasing you, please watch this video detailing our installation practices and roofing materials. You can find that video here: http://www.youtube.com/watch?v=lGCpockguM0 If there's anything else we can do for you in the future, please feel free to contact me directly. Yours in Service, Ray Lodato Customer Care Manager 610-874-5000 x 2260 [email protected]"

"We appreciate taking the time to leave us feedback about our products and services. I wanted to respond to a few pieces of your review so that you may better understand our perspective on this project and so that we can hopefully explain why things played out the way they did. Your roof had an uncommon skylight feature that we were unfamiliar with - as you know, there were 5 large skylights that were mulled together, essentially creating a glass ceiling. While your husband told us you had minor issues with leaks in the past, these issues were most likely accentuated during the roofing installation process, when vibrations can often compromise the integrity of the seal around the glass and the copper flashing. While we sincerely apologize for any undue frustration we may have caused, the reasons for the delay lie in the uncommon design of the large skylight units. Because we rarely come across such units, we had to make sure that we not only had the correct materials to do the job the right way, but that we also placed a crew on your project who could correctly repair the leak. The first crew assigned to the project did not feel as if they could do the job to our standard. We did our best to quickly identify another one of our crews who's core competencies were more in line with the specifics of this project, but all of this took time. We clearly wanted to honor our agreement and complete your home remodeling project to your level of satisfaction - unfortunately, it took a bit longer than originally anticipated because of the circumstances. Again, for this we apologize, but we simply wanted to make sure that we could do the best work possible. In the long run, we hope you agree that waiting a bit longer was worth it in order to have the project completed "the right way". We do apologize for the communication issues and I can assure you that this is something we're addressing internally. If you'd like to discuss this matter further, please don't hesitate to reach out to me directly, either through e-mail or phone. I can be reached at [email protected] or 1-610-874-5000. Yours in Service, Ray Lodato"

"Thank you for taking the time to leave us feedback. We take each review we receive seriously and after reading yours, I immediately investigated to learn more about your project and what we could do, if anything, to better satisfy you. Your home remodeling project was completed over six months ago and our records indicate that shortly after the completion of your installation, we sent another crew out to your home to clean-up the debris left by the installers. I'd like to apologize, first and foremost, that your home wasn't cleared of debris to the level of your satisfaction during the initial install. This is, clearly, not our intention and generally a bad business practice - we intend to treat our customer's homes with the utmost respect. The fact that you felt your home did not receive that is a matter we take seriously and addressed immediately. Rest assured we spoke with the crew responsible and that proper action was taken to ensure that this will not occur again in the future. For the inconvenience, please take your family out to dinner on Power. I've mailed a $100 VISA Gift Card to your home address - it should arrive within 4-6 weeks. Like I said earlier, we take each complaint seriously and use it as an opportunity to improve our own policies and procedure. Along with that, we like to take responsibility for our mistakes and do what we can to reach a mutually satisfactory conclusion with the homeowner. If you'd like to discuss this matter further, please feel free to contact me directly at [email protected] or 618-874-5000 X 2260. Yours in Service, Ray Lodato Customer Care Manager @ PowerHRG"