Approved ProAbout us
As the nation’s largest full-service exterior home remodeler, we are backed by over 1,000+ Angi Super Service awards and more than one million happy customers. Why? Because we treat each job as an audition. An opportunity to prove ourselves to you. And the results speak for themselves. So make your home all it was meant to be with our unrivaled exterior services. Contact us today for a free, no obligation estimate on replacement windows, roofing, siding, doors, or attic insulation.
Business highlights
Services we offer
Slider Windows, Double-Hung Windows, Casement Windows, Picture Windows, Bow Windows, Bay Windows, Garden Windows, Architectural Style Windows, Awning Windows, Oriel Windows, Fortitude Roofing System, Vinyl Siding, Stone Manor Siding, Sliding Glass Doors, Entry Doors, Gutters, Attic Insulation
Services we don't offer
Power Home Remodeling does not repair products that we have not installed.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- 22
Assorted photos uploaded by Power Home Remodeling
- 9
2020Full Home Facelift
Gutter Repair and ReplacementSiding Service+2 more - 8
2016Full Home Remodel - Siding, Windows, and Gutters
Gutter Repair and ReplacementSiding Service+1 more - 8
2016Full Home Remodel - Siding, Windows, and a Roofing system
Gutter Repair and ReplacementRoofing+2 more - 5
2024Full Home Remodel - Siding, Roofing, Doors, and Gutters
Gutter Repair and ReplacementRoofing+2 more
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 9% | ||
| 4% | ||
| 4% | ||
| 13% |
Filter reviews by service
Workers arrived earlier got right to work. They were polite & professional , job went quickly they did clean up but I have to clean again
they just missed a little scrapings not a problem.
Project manager did arrive in afternoon , job had been compleated a few hours earlier and he noticed a slight problem with one of the screens. I had not noticed it yet, he stated it will be taken care of tomorrow, don't know if it will I will wait and see.
The sales person did apply some verbal pressure to get job signed up for @ time of visit for a better price but I did sign that day because I had some previous estimates that were higher a few months earlier.
The salesman had good knowledge of the product, however, the appointment just kept dragging on and on. Several times, I stated that I was "done" and needed to eat dinner etc. HE JUST WOULD NOT LEAVE!!!! This went on for over another hour after I had asked him to leave. He kept stating that he just wanted to help me and could not leave without knowing he had explained everything to the point that I simply could not decline. He suggested several times that I was not understanding what he was saying, and, inferred I would be stupid for not taking the offer. The price quoted was only good at that moment and as soon as he walked off the property, the price would increase. He also stated several times that he knew if he left, I would buy from another company. I thought this was one of the worst sales pitches I had ever experienced.
I was getting angrier by the minute, and becoming confrontational......all I wanted was for him to leave my house and he WOULD NOT GO. I had stood up and been holding the door open for the last 30 -45 minutes. I was actually beginning to think I might have to dial 911 to get him out of my house. When he finally left (almost 3 hrs after the scheduled appt. time, I was so angry that I would never consider working with this company. I
I subsequently went online and found MANY reviews for this company with similiar experiences. In some cases the estimate appointments went 4-6 hours. They seem to think the way to sell their services is to brainwash the public into signing to get them to leave.
He did convince us we needed a roof NOW! The project managers conceded
that it could have waited, but it was a good idea to get it done, so we
feel pretty good about the purchase overall. The employees and onsite
project manager were all very professional, on time (actually early) and
finished in one day. The roof is beautiful - it's only 2 hours old, so
I can't say anything else about it, yet.
We probably chose the
most expensive roof around, but the 50-year warranty was a huge selling
point - let's just hope the company is still around in 50 years, but it
is still better than our 15 year roof that lasted 13 years. I have not
had any problems getting through to the company, I had to reschedule the
appointment once and it was quick and easy. We have a front porch light
that is not working since they removed and replaced it, so I will have
to call and get that straightened out- hoping the bulb just broke in the
movement. If not, then I hope they respond as professionally as in
other aspects.
"Customer, Thanks for taking the time to write! We're glad you enjoyed your overall experience - fixing that issue with your porch light won't be an issue! Just call our warranty service department and we'll make sure to schedule an appointment that works for you and your family. If you would like to discuss your project further, please feel free to contact me directly. Yours in service, Ray Lodato Customer Care Manager Power Home Remodeling Group 610-874-5000 x2260 [email protected]"
The meeting with the sales person involved measuring the house as well as an examination of the roof from the yard looking up and from inside the attic. He had a nice presentation on an iPad, and had a small mock-up of the company's roofing system product. I would say that the company is big, successful, and offers an impressive warranty (50 years on the product AND the labor). The product itself sure seems like a top of the line option. No complaints there. The product probably is entitled to a price premium. It's pretty spiffy.
But it took him forever to actually give us a price. For a 1850 square foot roof, the quote was about $20k, valid for one year. That includes the roofing, installation, and a limited amount (300 square feet) of decking replacement, as needed. Or, if I agreed during his visit, it would be about $17k and change. I said no. Well, if I allowed them to take before and after photos, then the price would go down to (I forget exactly) maybe $15k and change. I said no. Well, if you take a survey, then you get another discount. The price went down to $13k and change! So, going from $20k down to $13k. At this point, I had absolutely no idea what should be a fair price. I told him I wanted a second opinion on the status of the roof and that I could not take his offer that night. He persisted for at least another half hour with various life stories, anecdotes, and world wisdom. (Meanwhile, my wife and kids were trying to get ready for bed -- this increased the level of tension in the house.) Finally, when I got him to the door, he seemed quite dejected.
The sales rep was a nice guy. I have no problem with him, or the product. I just do not like the pressure tactics used to get the today-only price. I learned my lesson.
I will never do door-to-door sales again. Just give me a price, and let me think about it. My advice if you do go with a door-to-door sale: have one spouse/significant other/grandpa/whatever stay in the wings -- making dinner, doing homework with the kids, having an important "phone call" with Aunt Sally on the west coast, whatever. That person is insulated from the sales tactics, and he/she can do research on the internet, or just be a sounding board for what is a very big decision involving a lot of money. Our sales guy kept saying "your wife should have been here listening to the presentation." That's what he wants. That's not necessarily what you want.
I give an overall "C" grade because the product seems sound, but I did not like the sales tactics of the company.
"Member, Thanks for taking the time to leave us some feedback. In your review, you mentioned the discrepancy in price between the price for our roofing system and the price your local contractors quoted for your roof. Please understand that - in home remodeling, as in everday life - there can be a wide discrepancy in the quality of products and installation techniques, not to mention the strength of the warranty and its respective service division. Our roofing system utilizes only the best materials installed by technicians who are all certified by the American Architectural Manufacturers Association - if you'd like to learn more about the difference that makes for your home in the long and short term, please feel free to visit this YouTube video in which we thoroughly explain all that goes into a Power roof: youtube.com/watch?v=lGCpockguM0&list=UUrK7WrxsBnkzrRHidORUFqw&index=0&feature=plcp Furthermore, our roofing system also comes with a 50-year transferable warranty that is backed by a dedicated warranty service division that will service your product - free of charge - whenever there is an applicable issue. We offer this type of peace of mind to our customers in order to deliver on a different type of remodeling experience than what is typically expected. When you choose Power, you choose products and service that you can trust and rely on. If a mistake is made, know that we'll do whatever we can to fix it on the warranty service end in order to make you happy. All of this - obviously - is built into the price, and results in a product and service that most contractors simply can not offer. There are plenty of contractors available who will do the job for less - but none that will service you better. If you'd like to discuss this further, please feel free to contact me personally. Ray Lodato Power Home Remodeling Group Customer Advocacy Manager 610.874.5000 x 2260"
Our appointment was for the early afternoon. I was outside playing with my kids and they never showed. When I called in they said I didn't answer my phone so they didn't come. No biggie, the came 2 hours later. Our salesperson was very nice and had a nice presentation full of information- but boy was it long! I have 3 kids that were totally unsupervised from 4 to 5 while I listened... then I had to pause to make dinner while the salesperson took measurements. We were back on track by 5:30 and along the negotiations went until well after 7:30. Again my kids were on their own this whole time! My kids go to bed at 8 and my hubby was saying good bye to the salesperson while I got the kids in their beds. It was a long process to say the least.
We were happy with our choice of company until we got the call from the guys who come out and measure the roof to order the supplies. They said we had chosen a color of roof shingles that I did not choose. In the 4 hours we were negotiating, color came up once and all I said was I wanted a blue grey- we did not see sample colors nor decide on a color. When they came out to measure they brought me samples and I choose the one I wanted. I was warned that the color I chose was not one they kept in the warehouse, and I may have to pay more for it. I told them if it cost more I would go with my second choice, but I wasn't happy about it. After a phone call they got me the color I wanted for no extra costt. They came on the predetermined day and started the work on time. Everything was going well and we were happy with most everything. The salesperson told us it was a one day job, but the installers told us it would take 2 days. Again no biggie, but inconsistent with what we were sold on. All the wood under the old shingles needed to be replaced. We knew this from the get-go and negotiated a price based on this fact. In the contact is a part about the cost of extra wood if needed (they are prepared to replace up to 300 square feet in a standard contract) we didn't sign off on that bit b/c we knew it ALL needed to be replaced. The salesperson's price was supposed to be based on this fact. BUT someone called and said to my husband that we owed $850 more for the extra wood. When my husband told him that wasn't our agreement the agent argued with him. Ultimately, we asked to speak to our salesperson. There was a bit of back and forth and many phone calls were made/received. After all was said and done, my understanding is that the salesperson measured incorrectly & based the price on that number. I flat out refused to re-negotiate because At this point I had no roof on my house and no leverage to negotiate & in the end we payed only the balance of our original contract. That portion of the whole experience was very stressful. Also, no one ever called us back in the end to say "OK, you don't owe us any more money". I kept waiting to get a bill in the mail from them. The salesperson or his supervisor should have followed up with us.
Again, let me stress, they do great work! Our roof is very nice. They put extra stuff between the wood and the shingles and the shingles are the highest quality. You might be able to get a cheaper roof, but thats just what you'll get, a cheaper roof.
4 months later- WE HAVE A LEAK! The flashing around one of the chimney pipes is not properly installed and water has been leaking down the chimney pipe into our house! I didn't discover it until we had 24 hours of extremely hard rain. It was a Sunday night (not open) and I called them on Monday morning. They told me they cannot send anyone out for 17 days!
at this point I AM VERY UNHAPPY! aside from the hoops we had to jump through during installation & the nails and roof debris I still find around the yard I have a leak coming in at my chimney and they will not come to even look at it for 17 days. UN-EXCEPTABLE! It is supposed to rain all week. Guess I am SOL! Thanks for the the water damage Power Home Remodeling Group!
I posted a scathing review on Yelp, and emailed the company's owner and someone calls me to say that an apt. opened up and they are sending someone immediately. An extremely nice man came and fixed a bit of flashing around the vent pipe- it literally took 5 minutes. He also fixed a bit of siding that he noticed had slipped a bit out of place.
Again, I cannot say enough nice things about the employees. Everyone was great. It was the sales person that ruined this experence for us. He made the mistake in measuring. He assured me we would not have to pay extra day of, that the estimate was the price. He told us how long it would take to install. He choose the color shingle w/o consulting us. All wrong. The roof and gutters are good. aside from one tiny bit of flashing that needed adjusting. But they fixed it at no cost. I just don't like having to complain to get the service I was promised.
"Member, Thanks for taking the time to write. I'd like to apologize for the scheduling issues you experience during your installation. Feedback likes yours is crucial to improving our processes and procedures, so we will make sure to discuss the details of your project with the project coordinators and installation crews who worked with you. We certainly don't intend for our customers to walk away feeling anything less than satisfied, so please know we'll take appropriate action to ensure this type of thing does not continue to happen. You also discussed the discrepancy in price between the price for our roofing system and the price your local contractors quoted for your roof. Please understand that - in home remodeling, as in life - there is a wide discrepancy in the quality of product and installation, not to mention the strength of the warranty and its respective service division. Our roofing system is second to none - if you'd like to learn more about it, please feel free to visit this YouTube video in which we thoroughly explain all that goes into a Power roof: youtube.com/watch?v=lGCpockguM0&list=UUrK7WrxsBnkzrRHidORUFqw&index=0&feature=plcp Our roofing system also comes with a 50-year warranty that is backed by a dedicated warranty service division that will service your product - free of charge - whenever there is an applicable issue. We offer this type of peace of mind to our customers in order to deliver on a very different type of remodeling experience than what is typically expected. When you choose Power, you choose products and service that you can trust and rely on. If a mistake is made, know that we'll do whatever we can to fix it on the warranty service end in order to make you happy. If you'd like to discuss this further, please feel free to contact me personally. Ray Lodato Power Home Remodeling Group Customer Advocacy Manager 610.874.5000 x 2260"
Originally we were just going to have the 9 windows on the front of our home replaced and then save for a year and get the 6 remaining windows on the back of our home replaced. Installation of the front windows was easy, professional, and we were so impressed with how smooth the process was we went ahead and decided to have the rear windows installed ASAP. Biggest mistake we made!
An appointment was scheduled to measure the 6 back windows. Everything went well until 6 weeks later when it came time to install the windows. The installers removed the 2 windows in my sons' bedroom to install the new ones. Turns out that whomever measured the windows the first time measured incorrectly and the windows would have to me remade. The installers put the old windows back in and screwed them shut - a safety issue for sure. They also left wood splinters from where they removed the window all over the floor! It took several calls to PHRG to get the windows to be functional again (read- able to open in case of an emergency) and 2 more weeks to have the windows remade.
Take 2 on the rear windows wasn't very pleasant either. The installers were friendly and helpful but they made a hot mess of the caulking around the windows. Seriously, it looks awful!
The first time PHRG installed my front windows we had a Quality Assurance Officer from Power Home come and inspect the windows to make sure they were installed correctly and give us the info we needed to activate the warranty. This is one of the things that impressed us the most.
When the back windows were installed nothing like that happened. No one came out to check the job. When I called customer service via phone to ask about the warranty info for the back windows I asked why a quality assurance officer did not come out again. I was told that there were too many jobs in my area to have someone come out. Interesting - too busy to do a job right!
As of today, we are still trying trying to get the job done right.
After more calls than I care to admit, I am still unhappy and disappointed with the installation of my windows. I cringe to think what hoops I might have to jump through, and how many hours I will waste on the phone if I ever need to make a warranty claim.
I have found customer service at PHRG to be less than helpful, and even less responsive.
I cannot and will not recommend PHRG to anyone.
The product may be good, but customer service and satisfaction are less than second rate.
I regret my decision to purchase replacement windows through PHRG and hope other will avoid making the same, very expensive mistake I made.
Finally..the prices..FOR A 1100SQ Ft Roof $15,500 @ 27.99APR ($550/mo) or "If I agree now $13,164 @12.99% (450.00)!!! Someone would have to have serious brain damage to agree to that. I'd end up paying either 18K or 15K in those scenarios!!..He didn't even give me a professional estimate write up..just a card with numbers written on it. .I went with my original contractor $3,900.00 paid for in cash after the job is done. Just a word of warning..when you come across a door to door contractor who "happens to be in the neighborhood", be wary or better yet have a second pair of eyes check everything out. As a side note, I told the follow up caller all this as well.
"Thanks for taking the time to write. I'd like to address the issues you took with our remodeling consultant during your estimate and explain to you the circumstances involved so that you can better understand why our process is designed in the fashion it is and what differentiates our roofing system from a typical contractors roof. You wrote: "He asked if he could "get into the attic to look for rotted wood". I told him I didn't feel comfortable with that (That could be done during the job anyway). " The reason Dan asked to look into your attic for rotted wood is because that is a crucial detail in determining the approximate price for our roofing system. Some of our customers' homes are subject to rotting or fully rotted wood. This base acts as the foundation for their roof - this is an issue that, if not remedied, will cause serious problems down the line. Because of that, we replace all rotted wood within your attic prior to installing our roofing system - after all, a house built on a weak foundation will not stand, but sink. The same is true with our roofing system. We want to make sure your roof will hold up for as long as you do - and it all starts with a sound foundation. Furthermore, replacing a large amount of rotted wood may increase the cost of your project - this is obviously information that is crucial towards your decision and something you should be well aware of heading into your remodeling project. There is good reason Dan asked to look into your attic - he wanted to better service you and provide the most accurate estimate for your roofing project. In addition, you discussed the discrepancy in price between the price for our roofing system and the price your local contractor quoted for your roof. Please understand that - in home remodeling, as in life - there is a wide discrepancy in the quality of product and installation, not to mention the strength of the warranty and its respective service division. Our roofing system is second to none - if you'd like to learn more about it, please feel free to visit this YouTube video in which we thoroughly explain all that goes into a Power roof: http://www.youtube.com/watch?v=lGCpockguM0&list=UUrK7WrxsBnkzrRHidORUFqw&index=0&feature=plcp Our roofing system also comes with a 50-year warranty that is backed by a dedicated warranty service division that will service your product - free of charge - whenever there is an applicable issue. We offer this type of peace of mind to our customers in order to deliver on a very different type of remodeling experience than what is typically expected. When you choose Power, you choose products and service that you can trust and rely on. If you'd like to discuss this further, please feel free to contact me personally. Ray Lodato Power Home Remodeling Group Customer Advocacy Manager 610.874.5000 x 2260"
We called back the next day to discuss and were assured they would hold the pricing from the night before, but when the salesperson returned the pricing was very different - the program was very different and the window count changed.
It was very poor sales service and we would never recomend this group. To have a sales person flat out lie in this day and age - and to have a company that when told of his deception did not immediately fire him... it speaks about the whole of the organization.
In the end we decided we could only work with a company that we could trust and had integrity.
"Thanks for writing. I immediately looked into this further upon reading your review - obviously what you experienced is not what we intend to impart on homeowners. While we do our best to train our remodeling consultants, they do have a large degree of autonomy. For 99% of our remodeling consultants, this works out beautifully - they appreciate the freedom, enjoy having a job where they're trusted to do the right thing by the customer and make the right decision, and routinely deliver excellent service - but every once in awhile an incident like this crops up where action is necessary. Know that we took the appropriate action to address the issue at hand and have done what we can to ensure that it does not occur again. If you'd like to discuss this issue further, please don't hesitate to contact me directly. Ray Lodato Customer Advocacy Manager Power Home Remodeling Group 610.874.5000 x 2260"
"Member, First, I would simply like to thank you for taking some time to post your feedback on Angie's List. As much as it might pain us to read negative reviews, it certainly forces us to look into various mirrors surrounding some of our business practices. It is from this feedback that we look to correct clearly identified problems. Secondly, I would like to extend an apology for your painful experience; clearly it is not our intention to dissuade potential customers with excessive and repetitive phone calls before they've even had a chance to see our impressive products or hear about our layers of service. The phone calls, while admittedly excessive in this case, were simply an attempt to confirm information that would allow us to afford you the best possible experience for your free estimate. From making sure we had the right remodeling consultant for your quote, with the right materials for your review, and a timely arrival time for both you and Member, we simply have a few balls in the air when we're trying to coordinate a full work day for all of our estimators. In our attempt to impress, we clearly ran afoul of your expectation. For that, we apologize. If you would like any further explanations, I invite you to reach out to me personally. Yours in Service, Ray Lodato Customer Advocacy Manager Power Home Remodeling Group 610.874.5000 x2260 [email protected]"
This is truly one of the best companies I have ever worked with, if not the best. They are careful to explain policies and procedures, they don't ask for a bunch of money up front, a real person answers the phone if you call with a question or concern and they honor their commitments. I think it is an exceptional company and recommend them with enthusiasm. I am more than pleased with the service I received at every step of this process and I think it is to be commended for putting the customer first.
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2501 Seaport Dr, Fourth Floor, Chester, PA 19013
Service Hours
| Sunday: | Closed |
| Monday: | 8:00 AM - 9:00 PM |
| Tuesday: | 8:00 AM - 9:00 PM |
| Wednesday: | 8:00 AM - 7:00 PM |
| Thursday: | 8:00 AM - 9:00 PM |
| Friday: | 8:00 AM - 7:00 PM |
| Saturday: | 9:00 AM - 3:00 PM |
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