"Thanks for taking the time to write. I want to take a moment to explain our first visit discount, so that you better understand our pricing and why it is structured in the fashion it is. The reason we're able to offer such a steep discount on the first visit is simply a matter of efficiencies. We visit hundreds of customers everyday. By offering our customers a steep discount for an agreement that evening, we effectively eliminate costs from the potential project. It is simply more cost-effective for us to come to an agreement on cost if our customers are ready to move forward. And if we can come to an agreement, we push those cost savings right on to the customer for their trust in our products and team. At the same time, we realize asking customers to make a commitment on a large project in one evening is not something everyone can do. Therefore, we believe we offer other cost-effective options that allow you to consider Power while you schedule additional estimates are sit on the quote until you are ready down the line. We are extremely confident in our products, warranties and level of service and while we are transparent that we are not the cheapest game in town, we feel our customers will ultimately choose quality over the lowest bid. If you'd like to discuss this further, please feel free to contact me directly. Yours in Service, Ray Lodato Customer Advocacy Manager Power Home Remodeling Group 610.874.5000 x 2260"

"Member, While I apologize for one of our representatives bothering you at a time you find inappropriate, understand that Power holds itself to the highest standard in the quality of our products and services. You noted that you have a roof installed using top notch GAF Timberline products - the roofing products we sell are produced by GAF as well. You can learn all about our complete roofing system (a roof is so much more than shingles) by visiting the roofing section on our website, but I can assure you it's second to none and backed by a 50-year transferable warranty. As far as our windows, we sell a specific line of windows manufactured exclusively for Power - you won't be able to find the exact windows we sell anywhere else. Why not? It's because the quality we demand in our products is not easily met. If you're interested in learning more about the intelligent design used in our windows' state-of-the-art manufacturing process, check out this short video - it'll show you all you need to know: powerhrg.com/windows/superior-technology If you'd like to contact me and discuss this further, please do not hesitate to. Yours in Service, Ray Lodato Customer Advocacy Manager Power Home Remodeling Group"

"Customer, Thanks for taking the time to write. I want to take a moment to explain our first visit discount. The reason we're able to offer such a steep discount on the first visit is simply a matter of efficiencies. We visit hundreds of customers everyday. By offering our customers a steep discount for an agreement that evening, we effectively eliminate costs from the potential project. It is simply more cost-effective for us to come to an agreement on cost if our customers are ready to move forward. And if we can come to an agreement, we push those cost savings right on to the customer for their trust in our products and team. At the same time, we realize asking customers to make a commitment on a large project in one evening is not something everyone can do. Therefore, we believe we offer other cost-effective options that allow you to consider Power while you schedule additional estimates are sit on the quote until you are ready down the line. We are extremely confident in our products, warranties and level of service and while we are transparent that we are not the cheapest game in town, we feel our customers will ultimately choose quality over the lowest bid. If you'd like to discuss this further, please feel free to contact me directly. Yours in Service, Ray Lodato Customer Advocacy Manager Power Home Remodeling Group 610.874.5000 x 2260"