"I'm sorry to hear that you felt your appointment ran long, but I hope you can understand why we take the education of our customers seriously. At Power, we only do things the right way - which means we spare no expense in regards to our product quality, warranty service and installation processes. When making a decision about the renovation of your home, it's important to us (and important to our customers) to understand how we are different from other contractors and specifically what we do to separate ourselves from the competition. This information is important in making a decision on what can be a large investment and, while it does take time, most of our customers appreciate the thoroughness. If there's anything else you'd like to discuss about your project, please feel free to contact me directly using the below information. Yours in Service, Ray Lodato Director of Digital Communications Power Home Remodeling Group 610.874.5000 x2260"

"Thanks for taking the time to share your experience. However, I’d like to clarify some items in your review, as it currently paints an inaccurate picture of what to expect when choosing Power for your remodeling project. It is true that we offer a discount for customers who are willing to move forward with their projects immediately. We visit hundreds of customers everyday and by offering those homeowners a steep discount for an agreement during the initial visit, we’re able to eliminate costs from the potential project. As it is more cost-effective for us to come to an agreement on the project right away, we push those savings onto our customers for their trust in our products and team. ‘Before and After’ pictures are valuable resources that can be extremely useful when advertising the quality of our products and services. When the circumstances are right, we offer the homeowner an opportunity to participate in this program in order to deliver further savings. The final quote you received was a result of the participation in this program. Lastly, we do send representatives to meet with customers after a cancellation request so that we know the reason for the cancelled project wasn’t an error on our end or something we can easily correct. Often times, we’re able to clarify a detail that may have been miscommunicated or work through a number of issues that may be holding the homeowner back from moving forward with the project. If you’d like to discuss your experience further, please feel free to contact me directly. Yours in Service, Ray Lodato Director of Digital Communications Power Home Remodeling Group 610.874.5000 x2260"

"Thanks for taking the time to leave us feedback - each customer experience helps us improve our processes and, ultimately offer higher levels of customer service. First and foremost, I want you to know that I've passed along your feedback to the appropriate individuals in management so that they can address this directly with the remodeling consultant that you met with. Regardless of particulars, our customers should never walk away with the type of feeling that you did. For that, we sincerely apologize. Regarding the length of the estimate, we take the education of our customers seriously and informing them as to all the ins and outs of their project can take time. At Power, we only do things "the right way" - which means our product quality, warranty service and installation processes are second to none. When making a decision about the renovation of your home, it's important to us (and important to our customers) to understand how we are different from other contractors and specifically what we do to separate ourselves from the competition. This information is vital in making a decision on what can be a large investment and, on the whole, our customers appreciate our thoroughness. If you'd like to discuss your experience further, please feel free to contact me directly. Yours in Service, Ray Lodato Director of Digital Communications Power Home Remodeling Group 610.874.5000 x2260"

"Thank you for taking the time to leave a review. While I'm sorry to hear that you had difficulty in scheduling your free estimate, I wanted to elaborate a bit more with regards to our process so that you may better understand why we have designed it as such. It is true that we request all homeowners be home at the time of the estimate. As you know, a home improvement project can be a very intimate experience - you're opening up your home to a company and are trusting them to do the right thing with, arguably, your most precious possession. We want all parties involved to be completely comfortable and aware of what to expect each step of that way so that we can ensure the best experience possible. Furthermore, when we leave a sticker price and aren’t able to deliver the estimate to both homeowners, the party that was absent isn’t aware of what is built into the quote – they just see a number with no context, which makes it difficulty to get a true understanding of the value you’re getting for your money. In regards to the phone calls you've been receiving, I located your profile within our system and flagged your account. We apologize for the inconvenience and will no longer contact you regarding our products and services. If you'd like to discuss this further, please feel free to contact me directly using the information below. Yours in Service, Ray Lodato Director of Digital Communications Power Home Remodeling Group 610.874.5000 x2260"