"First and foremost, we apologize for the undue inconvenience and frustration - we never want to impart this feeling upon the homeowners we partner with on remodeling projects. In our over 24 years of business - and with over 275,000 projects installed - we have developed a process that we believe provides an excellent experience for our customers. However, every so often a mistake occurs - and when that happens, we pride ourselves on being the kind of company that works with the homeowner in good faith to try and resolve those issues. This was an instance in which our Remodeling Consultant made an unfortunate error and misjudged what would be necessary in order to complete this homeowner's desired project. Our Pre-Install Inspection Manager noticed the discrepancy between the scope of the project we were contracted to complete and what we could actually install given the realities of this customer's entryway. We regret this error and have used this internally as a learning opportunity to ensure this type of mistake doesn't happen in the future. Since the initial miscommunication, we have been in contact with this homeowner to try and reach a mutually satisfactory conclusion that would not involve raising the cost of the project. Sincerely, Ray Lodato Director of Digital Communications Power Home Remodeling"

"We never want a customer walking away from their experience with Power feeling as you do and I want to apologize for that. We're looking into the details of your project and will be addressing your concerns internally with your remodeling consultant so that this does not occur again. As far as the discrepancy in price, in our over 24 years of business and 275,000 installs, we've never been the cheapest option and have been transparent about that with our customers - but we've always delivered one of the best installation experiences in the industry, along with a lifetime warranty service guarantee. We believe that $10,000, $12,000, $14,000 are all significant amounts of money. But for the scope of the work you requested, installing a project for that price is going to leave you dissatisfied with the quality of the product and the level of service and communication received. We’ve seen this exact scenario play out hundreds of times. Due to the significant amount of the project, the homeowners are forced to keep the inferior product - often times incorrectly installed – which often times results in a very expensive learning experience. At Power, we feel it is always better to invest a little more than you thought than to not invest as much as you should have. If you'd like to discuss your experience further, please feel free to contact me directly using the information below. Yours in Service, Ray Lodato Director of Digital Communications Power Home Remodeling Group 610.874.5000 x2260"