
Mr Appliance of The Delaware Valley
About us
At Mr. Appliance, our main goal is to fix your appliances so that you can get back to enjoying the comforts and conveniences of your home or business again. We arrive promptly and get to work quickly, delivering efficient results. We also stock replacement parts to ensure our repairs stay fast and don’t prevent you from getting back to your daily routine. From basic appliance maintenance to major part replacement and repair, our qualified technicians are always ready to help. We pride ourselves on catering to our customers’ needs and schedule, remaining flexible and courteous. Call us today to schedule your appointment (610) 427-2980
Business highlights
Services we offer
Appliance Repair - Large
Number of Stars | Image of Distribution | Number of Ratings |
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Filter reviews by service
to contact Mr. Appliance through LG, the manufacturer of our
refrigerator. Our refrigerator was noted to have stopped cooling on
Saturday Jul 18. After calling LG, they instructed us to call Mr.
Appliance, because they are listed has having the only LG certified technicians
in our area. An online service request on Mr. Appliance?s website was
made on Jul 18, followed up by a phone call on Monday Jul 20. A service
person from Mr. Appliance came that same day in the afternoon to run a
diagnostic check on the refrigerator unit.
The person who came out
diagnosed the problem as being a faulty or broken compressor, which would need
to be replaced. Due to the 3-4 hour labor time for
installing a compressor, the charge was estimated at around $500. Mr.
Appliance required a $300 deposit at that time. When I finally came home
later that night, I noticed no paperwork left at our residence indicating
the person?s name, or an invoice amount.
Earlier that day, a
representative from Mr. Appliance?s of Delaware?s call center stated that the
part should arrive by Wednesday of that week, and that it should be
installed by end of week. Unfortunately, the part did not arrive until
the Monday of the following week, and as such, Mr. Appliance returned
on July 28 with a different service person.
This different person did not install a compressor but instead performed a leak check. However, no informed consent was given to me over the
phone, to my nanny, or my wife. My nanny was pressured into
signing a waiver (Mr. Appliance insisted that she sign the form and
would not allow her to tend to our 12 month old son unless she did so. )
Therefore, she reluctantly signed it even though she was not authorized to do
so by us, the owners. Moreover, no explanation was given to her
as to what were the ramifications of the process. Just as he was
leaving, my wife arrived at the house, and he stated that he performed a ?leak
check??he also stated that the fridge should cool down in 6 hours and would
work normally by this evening. He also said that in 2-3 months, it?ll
start to lose its cooling ability, and to call Mr Appliance to come out and
find where the leak was.
Later that night, the
refrigerator still was warm?with no cooling. I called Mr. Appliance, and
complained about multiple issues:
-lack of informed
consent
-lack of knowledge about
what repairs were done
-conflicting statements
of what service was provided (compressor installation or leak check)
-conflicting diagnoses
by two different people at Mr Appliance (leak or compressor problem). If the compressor was not the
problem, why order the part thereby causing the delay in service?
-using our warranty on
our Fridge to order a compressor from LG, without installation of the compressor.
Mr Appliance showed up again
on 7/30/15 to ?re-service? the refrigerator. They spent 15 minutes at our
residence. He said that there was a defective valve and that he needs a
new one.
Mr. Appliance then left our
residence on 7/30/15. We received an invoice later that night via
email. The invoice contained a non-recognizable signature, which did not
match myself, my wife?s or my nanny. I spoke to my nanny, who was the
only person home, and she did not sign anything.
As of this point it had
been over 10 days since the initial call. We still have a non-functioning
refrigerator. We have yet to even have a diagnosis or an explanation.
Secondly, I have major
doubts about the diagnostic ability of the people who have come out from Mr.
Appliance of Delaware in regard to LG refrigerator repair. There are some
serious flaws and in the logical reasoning regarding the ?services? provided:
-If there was a
compressor failure, there would be zero cooling from the unit, but there is
some cooling that is discernible and measurable (with thermometer) near the
freezer compartment.
-If there was a leak,
again there would be zero cooling and it would have been a slow process where
we noticed poor cooling performance, and ultimately resulted in compressor
failure.
-In other words, the two
diagnoses proposed by Mr. Appliance
Delaware are not plausible, and raise high suspicion of doubt.
At this point, we have
received implausible diagnoses from Mr. Appliance of Delaware
County's service people who are more inclined to draw out the repair
process and not diagnose or fix the refrigerator and are really
making ?guesses? to what may be wrong. Moreover, we did not receive
informed consent with regard to the service work and did not them permission to do a ?leak check?. Pressuring our nanny into signing a form
or waiver is not the same as informed consent.
This ?leak check?
resulted in a piercing valve being placed by Mr. Appliance for which we did not
authorize nor did we receive informed consent. We were informed
of this only following the procedure just as he was leaving.
This upsets me in many
ways. These piercing valves should only be placed as a ?last
resort?. Most refrigerator malfunctions are caused by the
failure of electrical components. An insufficient Freon charge is one of the
last things to consider when troubleshooting a refrigerator that does not cool.
It is unlikely that your refrigerator will suddenly start leaking just sitting
in your kitchen unless it is manual defrost and you recently removed the ice
from the freezer compartment by using a knife, screwdriver, chisel, or pry bar
and punctured the aluminum evaporator coil or an incompetent service person
installed piercing-valves that are leaking. This is also corroborated by
multiple professional sources.
Keep in mind that we
have an infant at home who takes breastmilk that will spoil if not
refrigerated, in addition to a four year old with special needs, and no
main refrigerator, which has been quite a burden for our family. We could
have had other options, but went with Mr. Appliance because of their contract
with LG.
In summary here are the issues that we have had with Mr. Appliance:
1) lack of informed consent
2) placement of a piercing valve without permission (irreversible process that
makes us reliant on Mr. Appliance for Freon in the future)
3) delay in repair
related to conflicting diagnoses
4) use of our manufacturer?s warranty to order
of a part (compressor) that was never installed
5) inaccurate communication
6)
unknown signature on some of the work orders.
7) missing invoices
"Ms. [Member Name Removed], I apologize for the time that has gone between your review and our response, but I just wanted to thank you for your kind feedback! We are so happy that we were able to get your appliance back up and running quickly and even more pleased to hear that you were satisfied with your service! Thank you!"
Refrigerator
After the first visit, we had Mr Appliance come back concerning the refrigerator which was beginning to make noise as it turned on and off. We had a $400 repair done to it, only to find the unit making the same noise and acting the same way two months later. A subsequent visit on October 22nd by the same technician yielded this diagnosis: ?it?s only got another year, maybe two?. The fridge is 6 years old. If this refrigerator truly has just another year or two left, why didn't we get this diagnosis just two months earlier instead of doing the costly repair? We find the initial diagnosis and repair to be unnecessary
and feel the technician was not honest with us.
No invoice was given to us for this repair so we have no documentation for the amount of the repair other than the cashed check image from the bank.
Washer
At the same time the refrigerator was repaired, we had the rubber seal of our front loading whirpool washer replaced. We have no issues with this. Two months later, the washer shook itself so violently during the spin cycle of a wash that it broke the door latch from the door and the front plate separated from the rest of the washer. We had Mr Appliance come back for this on 10/22. We felt it was reasonable to assume that this incident was related to the first repair as the failure occurred at the same spot where the washer was disassembled for the first repair. In 7 years of service for a family of four, this washer had never given us the slightest problem and only had it's first major incident immediately following Mr. Appliance's visit.
We went back and forth with our local office on the subject, but felt like we?d worked it out. Our first problem with this visit is that the technician proceeded to do the repair right away without giving us a report of the problem or the option of not fixing it. It was pretty self-evident what the problem was; still, he didn't give us any choice. It was a quick repair, putting the loose shock back in place. He also reattached the broken door lock using a spare washer. As he was preparing the bill we told him we?d prefer to work out the payment with the office as we felt it should have been covered being so close to the first repair (and yes, we are aware that the second repair was outside of the 30 window state in their policy).
This is where are chief complaint comes in. Our technician, Mo Bahar, a man at least a foot taller than both of us then told us he?d have to go back downstairs and undo the repair, putting the machine back the way it was, if we didn't pay. At that point, we felt intimidate, like we were involved in some sort of shake-down and wanted Mo out of the house. We wrote the check and said good-bye. Threatening to re-break the washing machine if we didn?t pay on the spot? I?ve NEVER had such an experience with a local business. In addition, the invoice we received via email was for $0, as if the $110 check we wrote was pocketed directly. It certainly does not make we want to do business with Mr. Appliance ever again.
We were previously ok with the two initial repairs we had done to the appliances and would have accepted them as-is. However, after being ?threatened? by our technician on the last repair, we feel that Mr. Appliance hasn?t been honest with us from the beginning and all our repairs have been questionable.
We filed a formal complaint letter with the corporate office about the Chadds Ford office. Corporate was initially responsive, but essentially referred us to the local franchise for resolution. The resolution we received however was to receive a diagnostic bill for dates where no technician performed any service at our home. The resolution was a made-up, "punitive" bill presumably because the local Chadds Ford office did not agree with the contents of our complaint. Beware of this office.
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