Wahl Family Heating, Cooling & Plumbing
About us
Angie’s List customers receive a discount off of the price of a service call. Standard price for service is $99 and includes a complete unit diagnosis, with upfront pricing, and safety inspection. We offer prescheduled evening and weekend tune-up appointments at no extra charge. All services are COD. We also offer 24-hour emergency service. Wahl Family Heating, Cooling & Plumbing was established in 1980 by John Wahl and remains owned and operated by John, his family and more than 25 employees. Our employees are rigorously trained,screened and background checked, including drug testing. We are a certified Trane Comfort Specialist, a Mitsubishi Diamond Dealer and a Rheem Vendor. We are also a subcontractor for Home Depot, all of these require strict standards for customer satisfaction, employee training, and workmanship. PA Contractor Registration number PA022302. Our Master Plumbing License number is HP 1103. We offer free estimates for adding or replacing equipment, 7-days week. Financing is available through Wells Fargo, Keystone, and GreenSky. Additional Email - [email protected].
Business highlights
Services we offer
Indoor air quality, Residential & light commercial heating, air cleaners, comfort control, cooling, humidification, plumbing, safety devices & duct cleaning., ultraviolet germicidal lights
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 13% | ||
| 4% | ||
| 7% | ||
| 13% |
Nicole or Lindsay will always call to confirm your appointment. They have accommodated my schedule every time! You will also receive a call from them to let you know that they are on their way. This day they were running late and we were notified accordingly. Our appointment was between 10:00 a.m. - 12:00 p.m. They arrived approximately 12:35 p.m.
Service technician Dave was here to perform a 6 month tune up of the air conditioning unit. At that time, I advised that our air conditioning unit was not working properly. Dave stated he would have to perform a leak test, repair the leak and add refrigerant. I was advised of the cost, which was very expensive due to the price of the refrigerant.
The cause of the leak was discovered very quickly...it was the Schrader valves. Dave replaced the valves, added the refrigerant and changed our filters.
Dave was very competent and was great at explaining all our options and the details. I was very happy with the service, but did not expect to have such a high bill.
"Thank you for choosing Wahl Family Heating, Cooling & Plumbing for your Air Conditioner maintenance. We are very glad to hear that your were happy with the professional services provided by not only our office staff, but also our technician. One of the reasons we are able to provide outstanding service is the ongoing training we do with our office and field staff on a weekly basis. We are able to maintain high quality employees because we provide for their Health Care and other important employee benefits. We also provide services 24/7 with our phones answered by a live person and warranty our work. Thank you again for choosing Wahl Family Heating, Cooling & Plumbing."
"Dear Mr. [member name removed], I am very sorry to hear your did not have a positive experience with our company. I was glad to hear Jim was punctual, especially on Christmas Eve. Jim has over 26 years of experience and that is what allowed him to determine quickly the signs of very dangerous and deadly situation - a cracked heat exchanger. The fact that Metro showed you how to turn a Furnace back on that is leaking deadly Carbon Monoxide is alarming to me. Had you gone with our Company we would have provided temporary heaters at no charge until a safe furnace was installed properly. Jim should have showed you the cracks with his camera. I am not sure why that did not happen but I can assure you that will be addressed. I am sad to hear that after all the years we have maintained your equipment that there was not more trust in our technicians diagnosis. We will work harder to see things from the customers eyes and convey the proper information. I am always available to discuss further. Sincerely, Sharon Wahl 412-276-9245"
Unfortunately, no simple solution was offered on the water tank. The tech from Wahl encouraged me to contact my insurer as they might cover the loss on the furnace (I did, they did). However, that took time. The only option I was offered was to replace the water tank - not an inexpensive option at around $1400 (up from his original estimate of about $700 without explanation). In addition, a dizzying set of options of differing tanks, furnaces, packages was all put in front of me and presented as my options.
Fortunately, a neighbor was able to (temporarily) repair the water tank exit line, providing me an option to wait. The service call for the day was $99. Two days later, after my call to order the service, Wahl sent three techs out to replace both furnace and water tank. The work went well and clean and (as of now- work was done earlier today) all seems well.
I was shocked by the high price to replace the supposedly broken parts on my furnace so I blew off the reps pressure to buy a new furnace on the spot. I then called two other service techs. The first one ($50 service call fee) was unsure what was wrong with the furnace but assured me that the heat exchanger was completely fine. He suspected that there was either a bad switch or a bad circuit board. I told this first tech about the service call from Wahl including that they thought it was a bad heat exchanger. For the second tech, I did not tell him that anyone had come to my house previously. The second tech ($50 service fee) thought the problem was either a bad air flow sensor, a bad filter (the filter was dirty) or a bad circuit board. I asked him about the heat exchanger. He went through all of the steps that he does to identify a bad exchanger (none of which the Wahl rep had done) and found that it was solid. In other words, the heat exchanger was completely fine and the Wahl rep never ever really checked to see if it was broken (including using basic visual/sensory identifiers of a bad exchanger). Anyway, I went with the first guy (after the Wahl service call) who replaced the circuit board (parts $225 (I actually purchased it so this was actual parts cost); labor $25) in about 45 minutes. We also replaced the ignitor because the new circuit board came with a new ignitor. Everything is working fine.
Overall - Wahl heating - Overpriced, dishonest and deceitful. Do not use them for anything unless you have too (i.e. you have a warranty through them that requires them to do an annual service call).
"Dear (member name removed), I am very sorry that our Technician only used one tool to diagnose where the Carbon Monoxide you both saw on the meter was coming from. The equipment was installed in Nov. of 2000 making it 13 years old. We give options to repair the exiting problem and potential problems that could arise from aging parts. Our technician gave you his professional diagnosis, unfortunately he did not communicate his findngs properly to you. As a family business for almost 34 years we strive to give accurate diagnosis at a fair and competitive price. I will personally follow up with our technician. It would be helpful to speak with you as well to resolve this matter. Sincerely, Sharon Wahl"
"This unit is under a parts and Labor warranty for 7 years not only 5 years since we are a Mitsubishi Diamond Dealer. I personally placed a call today to this customer since we did NOT receive a call that the unit may not be working properly since our last visit. We stand behind our installs and our service work. We will make sure it is functioning properly. Sharon Wahl, Office Manager"
We had a long standing relationship with this company, and just decided to get a second opinion after many years of not being quite sure we were getting the most value from our service contracts. I have nothing negative to say about the service we received from Wahl's, it's just after interviewing a competitor we decided to have our service done by another company. The people at Wahl's are very nice, and they are well aware of our decision, and the reasons for our change.
Footnote to Sharon@Wahl
Sharon, your response indicates to me that despite the fact my partner and I, had been loyal customers of yours for almost 9 years, AND the fact that I have spoken to you several times, AND the fact that my name, in addition to my partner, has been on just about every remittance we sent to you,. In fact, I referred one of my best friends to your company because initially we were so impressed with you, and I believe that that referral resulted in quite a bit of business for you at a very nice property. You have ALL of our salient details, names, addresses at your office, I know that because we still get solicitations from your company. I wish you the best.
"After reviewing our files I could not find any record or your name or address.Could it be under another name or address? You posted a review for Wahl Family Heating, Cooling & Plumbing. We are here 24/7, 365 days a year and we have thousands of happy maintenance agreement customers. We would love to serve you. Feel free to reach out to me regarding this review. [email protected] Sincerely, Sharon Wahl, Office Manager"
"We are very sorry about the confusion. The day she is called it was almost 90 degrees and our phones were ringing non stop. Our Tech. was unaware of the broken dryer vent. We did however go back, take pictures and replace it at no charge out of respect for our clients property. I believe we resolved this issue and have placed a call to confirm a resolution."
"Thank you for choosing Wahl Family Heating,Cooling and Plumbing for your recent repair. Since we are family owned and operated it means a lot to us that our coworkers extend that same quality service to our valued customers. Thank you again, Sincerely, Sharon Wahl, Office Manager"
I will continue to use them.
"Dear [member name removed], Thank you for taking the time to post a review for Wahl Family Heating, Cooling & Plumbing. As a family business your satisfaction is important to us. We are available 24/7 to take care of all your HVAC and Plumbing needs. We do have $50 and $100 referral rewards available with cash back to you. Feel free to call me for more information. Sincerely, Sharon Wahl, Office Manager"
"Thank you for taking time to post a review for Wahl Family Heating, Cooling and Plumbing. We work hard to make sure our technicians are trained and that they treat our clients and their homes with respect. Your trust in our company means a lot to all us. Thank you again. Sharon Wahl, Office Manager"
He gave me some recommendations for other things to get done that cost
money (I think is required as part of a checkup visit, but he was gentle
about it). And also gave advice about the air filter I've been using
that clarified for me that it's best to use the higher quality filters,
even though they put more of a load on the air intake — cause it helps
to keep the whole mechanism of the furnace more clean.
"[member name removed], Thank you for taking the time to post a review for Wahl Family Heating, Cooling and Plumbing. We are very glad you were happy with the service Curtis provided. All of our technicians meet weekly for training and they are able to help each other serve our clients needs. Thank you again for placing your trust in our company. Sincerely, Sharon Wahl, Office Manager"
"Dear (Member name removed), We at Wahl Family Heating, Cooling & Plumbing thank you so much for choosing our company to take care of your home comfort needs. We also thank you for taking the time to post a review. Our entire company works extremely hard to provide top noch service and installations. It makes us extremely happy that you are happy and comfortable. We are here when you need us 24/7. Thank You again. Sincerely, Sharon Wahl, Office Manager"
"Dear [member name removed], Thank you for choosing Wahl Family Heating, Cooling & Plumbing for your hot water tank intall. We appreciate you taking the time to post a review so other people will be able to have plumbing work done safely, by a skilled, registered Master Plumber. We are available 24/7 for all your needs. Thank you again! Sincerely, Sharon Wahl, Office Manager"
They are very knowledgeable in all facets of plumbing and heating and we would recommend them to anyone.
"Thank You for taking the time to post a positive review for Wahl Family Heating, Cooling & Plumbing. We really appreciate your efforts. We are here to meet your indoor air comfort and plumbing needs 24/7. Thank you again! Sharon Wahl, Office Manager"
"First, I am the General Manager, and I was out with a personnel medical Emergency from July 11, until today, July 17th. I apologize that we did not get back to him; however we did make a service visit on 7/10/12, and have not been ignoring his concerns. On 7/10/12 we responded to a service call request made by Mr. Webster. There was no charge for the visit, Mr. Weber explained that several rooms in his home were not getting enough cooling, and claimed that the heating was also not up to par. However we did NOT receive any complaints in the winter that the home wasn’t’ heating enough. We only receive a call in the summer when the rooms were not cooling enough. The air conditioner is very old and inefficient and part of the problem, whether he wants to acknowledge this or not. As far as his claim that we scammed him on the wiring of his thermostat, he is misinformed. Only four wires are needed on the thermostat. The fifth wire is the common wire and does not need to be connected. If Mr. Webster had had a problem starting up the air conditioner and he called our company, any wiring issues created by the furnace installation would have been fixed free of charge under our installation warranty. (These came wires, however, are not loose, most likely from his contractor rewiring them) As far as the ductwork is concerned, when we responded on 7/10, Mr. Webster wanted to know how much “free ductwork” we were willing to install. After reviewing the installation contract, and speaking with the sales consultant, it was determined that Mr. Webster received all contracted work. (See attached contract). In Mr. Weber’s own description of what was said at the time of the sale, he explained exactly why we didn’t do the additional ductwork. We had offered to make the duct work modifications at an additional cost. Mr. Weber, thinking that the ductwork would only affect one room of his home, denied the modification and the extra cost associate with the work. We signed the contract for the installation without the modifications, and now he is trying to get them free of charge. Lastly, we dispute the claim that the furnace is only operating at 55-60% of capacity, and are willing to perform our own tests to show that this is inaccurate. As long as the supply and return of the furnace are the correct size (which they are), this is an untrue statement. If this was true we would be costing ourselves money as this unit is under warranty from our company for the next 10 years for parts and labor as long as he gets his turn-ups every year has no one else work on this furnace. We agreed to perform that following as a part of the installation and all of the work was completed. Install Trance XV95 80000 BTU Install trane digital programmable thermostat Install trane 5” perfect fit media air cleaner Install turning veins to the 2nd floor bedroom Re-support existing ductwork to the ceiling Remove existing flue pipe and re-route 10 year parts and labor warranty First year tune-up free"
I used this company for a long time as my family has been using them for a much longer time, but within the last few years they keeping "finding" things and suggestive selling products or services. They don't scare you into making purchases, but they place the thought into your head that you start thinking...what if this does happen.....
"I wish I had seen this and responded sooner. Your post is filled with 1/2 truths and misinformation. #1. The work we did that you said was incorrect worked properly for you for 10 years. The install was 12/12/2002. We were called to fix the flex duct because some sort of animal got in and chewed through it. #2. You can not compare a flex duct install in 2002 to sheet metal duct install price 10 years later. That is like comparing the price of an apple to a watermelon. The sheet metal install is not only more expensive for the materials but it is also more labor intensive due to the difficulty of the install. I am saddened that you would post such a negative review for a company that would served you well since 1998. I am available to discuss this with you further. Sincerely, Sharon Wahl, Office Manager"
"Thank you for positing a positive review for Wahl Family Heating, Cooling and Plumbing. We are available 24/7 for all your indoor comfort and plumbing needs. Thank you again! Sharon Wahl, Office Manager"
"I am very sorry you had a negative experience with our company. We do strive to meet the needs of our customers and continue to do training on all new makes and models of Trane and Rheem equipment. I am sure the 2nd technician only recommended replacement due to the age and condition of the equipment. But we always give repair and replacement offers and let the customer decide."
"Thank you for your review about Wahl Family Heating, Cooling & Plumbing on Angies' List. I know it was a while ago but I am new to Angies' List and I really appreciate the positive response. Thank you again. Sharon Wahl, Office Manager"
The only other glitch we hit could have been disasterous, but worked out fine. There was a tiny pinhole leak in the gas line. We smelled some gas and called them a few days later, and they responded and fixed it immediately. This potentially dangerous oversight is the only reason I graded quality as a B instead of A.
Wahl was timely, responsive, clean and professional, and reasonably priced. We definitely would recommend them to people looking to replace their furnace.
I did get a couple of other estimates, Wahl was very close, not the lowest, but had the Trane product that my husband preferred to some of the others we checked out.
They were great! There was nothing that I asked for that I didn't get. There is no way I can think of that their service could be improved. I would absolutely use them again!
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