Wahl Family Heating, Cooling & Plumbing

That aside, the checkup visit was done very professionally, by technician Curtis B, whom I do not hesitate to recommend. He gave me some recommendations for other things to get done that cost money (I think is required as part of a checkup visit, but he was gentle about it). And also gave advice about the air filter I've been using that clarified for me that it's best to use the higher quality filters, even though they put more of a load on the air intake — cause it helps to keep the whole mechanism of the furnace more clean.

David Wahl was the person who initially came to my house, made the diagnosis & presented me with my options. Bob & Ryan came out the next day for the installation. This was the most professional group of contractors I have ever worked with. They were knowledgeable, polite, respectful and left the area they were working in impeccable. They took a picture of the completed job before they left & phoned the next day requesting to come back for a minute to adjust a pipe on the hot water tank that needed lengthening. Someone back in the office apparently felt it should be a couple inches longer & it was followed through with. Check, double check - I like that. David returned this past Jan. for my "free 1 year checkup", again his service was exceptional. I know I paid more for Trane but it was definitely worth the extra money. I swear it provides superior temperature comfort. I'm also glad to know that I have a solid, reliable company standing behind my purchases.

Prompt service great quality. I would use them again.

We have been using Wahl for many years now. We have a contract whereby they come in the Spring to check the air conditioning unit and in the fall for the furnace. They do great work and never force a sales pitch to upgrade if the air conditioner or furnace is still in good condition. They are very knowledgeable in all facets of plumbing and heating and we would recommend them to anyone.

This is the worst vendor experience I have ever had. Our old furnace died last fall and we had Wahl in to assess what we needed. We educated ourselves as much as posisble and learned that you don't just buy a furnace, the key to good performance is understanding the whole system. We asked Wahl and 2 other companies to do a full assessment of what we needed to heat our home efficiently and effectively, including supply and return ducts and static tests. All three submitted bids and Wahl was the middle cost bid, but we were impressed with their service so we decided to go with them. BIG MISTAKE!! Installation appeared to go smoothly. After installation their tech told us that the duct to one room was insufficient. We told them that we wished they had told us that before, but that we would address it when we did additional work on the house this year. Over the course of the winter we noticed that our kitchen and third floor were not heating as well as before (despite it being a warmer winter) but we were busy with our new baby and outside deck work and decided to defer remedies until this summer's work. When our general contractor began work inside he told us there were problems with the ducts and we should call Wahl to get their help making the system work. We called and got a tech in (same one who came in on the first job) very rapidly to do an assessment. This is when everything fell apart. It turned out that the same small duct with several right angles in it was feeding our son's room and the whole back of the house. There were also only 3 returns for our whole 2,500 SF house. I have no way of knowing whether their original assessment was just not competent or whether they knew the problems and decided not to tell us to be a low bidder and get the work. During this call, rather than helping us assess what needed to be done so we could deisgn proper ductwork we were given a quote for a new air conditioner (the old one was working fine once it was reconnected to the thermostat) and or ductwork, with no explanation of what needed to be done, when it could be done, or why we weren't told of the problems before the contract/install had happened. Then it all got worse. I called 4 times over 2 weeks to try to talk to anyone about getting the work scheduled while my walls were still open. I talked with people 3 of the 4 times and explained the situation and the urgency. I never received a return call. I finally went through Angie's list dispute resolution process (which took another 4 weeks) and still never got a return call, just defensive e-mails ferried through Angie's list. Almost 2 months after the original call the owner sent his son who looked at the old ducts (which we by then had to remove to move forward on the house renovation) said they were a mess, but refused to take any responsibility for because they had not installed them. I was still hopeful that we could come to an amicable arrangement when a call was set up to discuss the possibilities because the owner's son had been so reasonable. Instead, the first 20 minutes on the phone were spent with the person who never returned my calls blaming me for not calling over the winter when the first problems appeared, blaming me for not calling them more times or trying different phone numbers when they didn't call back, saying that I was lying about having asked for a full assessment of the heating system and not just a furnace installation, talking about how I "still had a chance not to void my warranty" (my contractor, without my approval, had rewired the thermostat to get the air conditioning working), and generally deflecting any responsibility. I spent another hour on the phone calmly retelling the story with the owner and his son on the phone before all but the owner again began blaming me for all the problems and asserting no responsibility for their shoddy assessment of what we needed. All we were looking for was some acknowledgement that their assessment had been incomplete and a negotiated discount for duct work or help designing the new system, but the attack dogs were out to avoid any financial liability, and it all happened with the owner on the phone. I run a small company that helps hospitals improve by learning - I can assert with certainty that Wahl will never improve with their attitude toward problems and customers. At this stage I am most concerned with making sure no one else has such a horrible experience. The kicker is we never would have known how bad things were if we hadn't happened to be doing additional work and would have assumed all was OK and our house was just a little drafty in the back. I encourage all Wahl customers to review their ductwork. I also feel badly that I probably ruled out the high bidder because they were competent and/or honest enough bid with additional ductwork that is needed to make the system function well. I will be contacting Trane to share our experience (part of why we picked Wahl was they were certified by Trane) and the Better Business Bureau so others understand the problems that are not being addressed. In short (or long), DON'T USE WAHL!!!

They charged me a $70.00 trip charge to tell me that they were going to charge me $2700.00 to correct their own work that was done incorrectly the first time they did it and was charged $600.00 that time. I did not expect to have the repairs done for nothing, but close to 5 times the original amount and their own tech said to me he could not figure out why it was done like this anyways....it indicated to me that they don't stand behind their work. I used this company for a long time as my family has been using them for a much longer time, but within the last few years they keeping "finding" things and suggestive selling products or services. They don't scare you into making purchases, but they place the thought into your head that you start thinking...what if this does happen.....

They were excellent and they were on time. They were real professional. They were extremely courteous. They even wear shoe covers before entering the house.

Their first repairman was pleasant, prompt and honest. He spent day one changing out parts and was honest when he burnt out a circuit board and replaced the fan limit switch that wasn't broken. At the end of day one, he discovered the chared wire that had been pinched on the fan motor. He didn't charge me for day one but made arrangements to change out the motor on day 2. He changed out the motor took his $700 and left. It made sense that the burnt wire was the problem so I didn't pay much attention to any testing he did. It was warm and I didn't notice that the same problem (no automatic fan on the heat cycle) was still there. I called Wahl back and had a different service tech. All he wanted to talk about for 3 hours was the fact that my 18 year old furnace was hopelessly old and would continue to cause problems. I told him I just wanted it fixed and I'd think about new furnace next year. He told me that it would take replacement of three relays at $250/each to fix it this time. I basically threw him out because he couldn't tell me which relay was bad(after 3 hours of diagnosis)... he just wanted to replace all three. The next day my son and I spent 15 minutes following wires and discovered that one fan wire connector was plugged into the wrong place. We unplugged it and plugged it into the right place and the furnace has worked fine since. I believe the burnt fan wire was the original problem and the first repairman just took a LONG time to find it and didn't do a very good test when done. I think the second repairman was more interested in his commission on a new furnace and really didn't care about fixing anything. He certainly should have been able to fix something my son and I diagnosed in 15 minutes. The other alternative is that he found the errant wire connection but figured he could get another $750 before he plugged the wire into the right place. In either case, the diagnosis was weak at best and when I replace the furnace, someone else will get the job.

I purchased it from a store but they installed it. My experience with them was fine. They came out on the next day. The people that did the work were nice enough. They said that they would get it done by the end of the day and they did it. I have not had to call them back as yet. It has been only a month but I have not had any issues. It was purchased through a store and so, I am not sure about the price but I guess that it was fine. So far, the quality of their work has been fine.

Our old furnace had a cracked heat exchanger, so we contracted with Wahl to install a new furnace and make some minor changes to the duct work. Wahl also performed the original service call to diagnose the problem, and were promt and very professional. We did get a second opinion and bid. We signed the contract on a Thursday and they installed the following Tuesday. They were punctual and able to complete the installation exactly as planned. We had gotten alot of advice that it was important to do exact calculations regarding the house size and ductwork etc. to size the furnace. Our original bid was or a larger furnace than needed because this was not done (they just bid the size of the old furnace) but once we asked they calculated it and got it right. The other contractor made the same mistake.From here on out the installation was smooth and we are very happy with our unit. They installed the Trane XV-95. Very efficient and fairly quiet. Kicks plenty of heat and keeping our house nice and warm through this first month. The only other glitch we hit could have been disasterous, but worked out fine. There was a tiny pinhole leak in the gas line. We smelled some gas and called them a few days later, and they responded and fixed it immediately. This potentially dangerous oversight is the only reason I graded quality as a B instead of A. Wahl was timely, responsive, clean and professional, and reasonably priced. We definitely would recommend them to people looking to replace their furnace.

They responded quickly to the request of estimate process. They were professional. They showed up timely and provided estimate right there in hand.

It was a good experience with them. They were very professional. They did all the work in one day. I was very pleased with them. They were very helpful in answering the questions. The people were very helpful, courteous, and very professional. Those were some of the good things that I liked about the company. I would use them in the future.

They were outstanding. The workers were all very professional as well. They cleaned up after themselves very well and they actually put my furnace in a few years ago. The salesman was great too and did not pressure us. We felt very comfortable.

This was rather an emergency. Our AC went out during a very hot period at the end of May. My husband is disabled and we depend on the air conditioning for him a lot. We have dealt with this company before, that could have influenced how fast they came to us. I did get a couple of other estimates, Wahl was very close, not the lowest, but had the Trane product that my husband preferred to some of the others we checked out. They were great! There was nothing that I asked for that I didn't get. There is no way I can think of that their service could be improved. I would absolutely use them again!

They were forthcoming with their information. The quote was little bit over $7000. They were very responsive. I would contact them again in the future.

The gist of the problem was that they kept sending out workers to work on the furnace who had no idea how to fix it. A munchkin furnace is not a typical furnace and, as I finally learned, requires a specially trained technician. However they kept sending people who not only didnt know how to work on it, but who performed unnecessary and potentially damaging repairs. I can understand not knowing about every furnace out there, but it was unacceptable to try to fix something you don't know anything about.

My 25 yr. old furnace was up in the attic rafters with only a small crawl space to access it. Wahl's removed the furnace, found a better place for it, installed a new Trane high efficiency with humidifier and air cleaner. It was a difficult job and two companies that I called did not want to even fuss with it. John was creative and helpful in finding a space for it, his work crew were excellent, and his was the lowest bid!! When his crew finished each day, they cleaned up and on the final day, they even swept the carpet and the hall way. I would hire them again in a minute. Can't recommend them highly enough. Check them out before you buy.

I turned the AC off after it started making clunking noises and stopped blowing air over the weekend. I called Wahl first thing Monday morning, and they fit me in Monday afternoon, calling me at work so that I could meet the technician at home. He diagnosed the problem (and several non-essential issues that I passed on for the time being.) The tech was courteous and friendly, and put on booties when working in the house.

We have used Wahl H & C since 1987. They are dependable and on time. Their service personnel are well trained and understand the mechanics of our Trane equipment. They have installed two systems one in the condo we owned in the 80’s and one in 1994 in the house we now own. And twice a year they have come to maintain the systems in suburb working order. I had a problem this last fall. They came to perform the fall tune up and the technician discovered we had low gas pressure. The gas company was called, the line outside was replaced and Wahl sent a technician to finish the job at a later date. Though we had a discussion about charging another fee, it was resolved with a call to John Wahl the owner. I reminded him that we were loyal customers since the 1980’s and an extra charge for an another service call doesn’t cut it. He agreed and we remain loyal customers.

They are very professional. They are punctual. They offered us a service contract. They fixed the problem. I would recommend them. We will use them again.

I have used this company for several years and I think something has changed. I have given them positive ratings in the past, but the last few visits have not gone well. This year, we did not hear from them about our annual inspection...I called...my call went ignored for over a week. I called again(because I had already paid for the yearly contract). They scheduled and on the date of the service, they called and said they were too busy to come and rescheduled for two days later. On that day, they called and said they were busy and could not come in the time given...they did arrive at 7:00pm that night. My main complaint is this company seems to have moved to one that looks for something wrong and tries to sell you something every time they inspect. Some things I believe...most I don't. It feels like they are just doing the annual inspection in order to make more money from you. We are dropping them as a service provider and will check Angie's List for a replacement. This is the second or third visit I felt this way, so I don't just think it was the individual doing the inspection, but a change in the company philosophy-make more $$!

After interviewing five or six heating and air conditioning contractors, we met with Al of Wahl Heating & Cooling. Al and John were knowledgeable and informative, and as sales people were eager to get us a system that would meet our needs. The estimate was the price -- no hidden charges. Mike, Frank, and Bob were skilled installers who communicated effectively and consulted with us every step of the way to insure that registers, the air exchanger, and thermostat were installed where we needed them. The installation began when promised and took 5 days, as anticipated. The installers were punctual, worked full days, hard-working, and caused no damage at all to walls or ceilings. No contractor nightmares here. If anything, the opposite: Wahl Heating & Cooling is a great outfit that performs fantastic work for a very fair price. Highly recommended.

They did a great job on everything, clean and on time. I was very happy with the work. The only problem we had was with the paperwork for the rebate, the wrong copy had been left with us. They sent us out the correct form at a later date.

The installers were superb. They consulted with us during the entire project and kept us informed of the progress. We were told 3 1/2 to 5 days to install, and it was done in 3 as they worked beyond to finish. It was the hottest time of this spring and the temperatures in the attic were above 130 . The materials were top-of-the line. The only complaint I have is we were eligible for a rebate but no one seemed to know what the amount was & Trane required it to be on the form. I also found out by accident that we were eligible for a tax credit which they were unaware of. Seems that would be quite a selling point. I guess the office staff is not up on things.

We contacted several heating and air conditioning companies but found Wahl to be the most responsive. The technicians were polite, answered all our questions, and did a great job. They also answered all our questions about using the new heat pump and air cleaner. A week later our old hot water heater sprang a leak on a Sunday. We called that afternoon and they came out the next morning to install a new water heater. Again, very professional, cleaning up everything, and making sure to answer all our questions. We are sticking with this company!