SEWARD FENCE CO INC

Awesome crews! They were even helpful with my neighbor. Fence line is perfectly straight down the entire 150 ft.! Amazing.

Gary Seward was wonderful to work with. He is very professional, provided some good design recommendations for us, and installed our pool fence in the timeframe he promised. We were very pleased with the quality and workmanship, and his crew was very courteous and good to work with. After a few years, the fence still looks outstanding and has held up well. We had an issue where the two gates came out of alignment (no fault of theirs - due to ground settling), and we contacted Gary. Between some of his jobs he had his team come out and re-adjust them for us at no charge. Again, this wasn't their fault, but this level of long term focus on customer means alot. They are not the cheapest out there, but we felt worth the price. We would work with Gary again!

We called twice for an estimate. We left our number both times (with an actual person, not a recording). We never got an estimate, or even the courtesy of a return call.

It was fine

Very poorly.

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Mr. Seward came to our house in April to give us an estimate for a privacy fence. I was impressed that he got back to me the same night. We gave him a 50% deposit and were told we were on the schedule for end of June and would get a call the week before installation. I finally called the week before and was told because of rain we'd been pushed back to the week of July 4. That came and went with no communication. My husband called and was told we are now at the middle of August. I specifically told them we needed a fence for our kids and dog for the summer. Summer is over. This company is unprofessional, and I would never recommend them to anyone. Where is my fence?

He was very good & very nice. He came out on the day he said he would for the estimate. It was a busy time of year, so he was a little late getting it installed, but I understood. He was excellent! One of the gates stopped working & he was out within days to fix it for free.

It went beautifully. They were very responsive. Not the cheapest game in town but well worth the investment. Their materials were in superior quality to other local companies.

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On June 16, I met with Gary Seward at a home I was in contract to purchase. Upon reviewing my home owner regulations, the information about fencing provided two references  - one type of fence available at one place, and another type of fence available at Seward fence. My interpretation of that was that these were the only two types of fences permitted by the HOA and the vendor listed was the vendor I had to use. After looking at the types of fences that were my options, I chose the fence that Seward Fence had.

The primary purpose for the fence was to keep my dogs in my yard and other animals out. I met with Mr. Seward at the home on June 16, prior to closing on the house in hopes to get the fence expedited so I could bring my dogs

to the home (they were in Ohio with my parents). On June 16, Mr. Seward indicated that it would be seven weeks before they would be able to get out. I was a bit surprised, but felt my hands were somewhat tied given my HOA rules. I asked to be put on the schedule that day, with the agreement that I would provide at least a 50% deposit to him. In good faith, I provided a cashier's check in the amount of $5,000 to him the next day, hand delivered. That was the last I heard from him for weeks.

After waiting patiently for six weeks, I called the office to see when I was scheduled for installation. I was not given a specific date, rather I was told that he didn't know when they would be out, but it would be done within the seven weeks. Seven weeks came and went, with no communication from anyone at Seward fence. I finally called back about the third week of August, and they said they would be out sometime near the end of August. At that point, I was extremely frustrated, but chose to manage my frustrations for fear that voicing any frustration would result in further delay.

Finally, the week of September 15 came...which was the beginning of week 15 from the original 7 week timeline given to me in June 16. I asked Mr. Seward to come out so we could finalize the details of the fence - he was initially resistant to this idea and indicated that we had already done that. I noted that was 15 weeks ago and that I wanted to make sure that we were on the same page. With reluctance, he came out. And its a good thing he did - had he installed the fence he had initially drawn up, it would have looked awful. We had great difficulty communicating that I wanted the back line of the fence to be parallel to the house. I thought we had resolved that, however, I came home one day during installation to find out that was not the case. His crew called him and let him know I was unhappy. We argued, and when I called him back, he did not pick up his phone to talk to me. I called again, and he did not answer. Neither time did he return my call. Thankfully, when I returned home from being out of town, the fence was what I had hoped it would be.

During the time this fiasco was going on, I took the opportunity to look at some reviews on here. It seems as though he operates under two extremes - the version I got and the version I expected to get. I got a bill today, for the full remaining balance of the fence. Shockingly, he thinks he should be paid in full, on time for extremely poor customer service.

In addition to writing a review here, I will also be filing a complaint with the attorney general's office, as well as with my homeowners association. The customer service he provided was terrible, and was a source of great frustration to me. The end product is beautiful, but man, what a mess it was to get there.

Gary came out on June 6 to give me an estimate on the fence and said it would be an 8 week wait, which was ok. He was very helpful in planning the fence and helping me with the HOA papers. It's been 12 weeks and the fence hasn't been installed yet. The biggest problem is the lack of communication. I would probably have been ok with the extended wait if I had just received a phone call telling me they hadn't forgotten about me--I had to keep calling to ask about the installation time.

Emailed Gary to have him provide me with an estimate to install 4' and 6' chain link fence for a distance of approx 55'. Received the two estimates within days and was quite please at the professionalism of the estimate. I wrote back to ask if he would come out to get a look at what I wanted. In talking, I asked him if he could use some fence(6') that I already had and he said that would not be a problem. He then re-quoted the bid and lowered the price. So as it turned out Gary did have the lowest bid so I told him to go ahead with the install.
It took weeks to get started due to lots of rain. Finally when the weather cooperated, Gary and his crew came out to install the fence. It took about 3-4 hours to complete. The crew did not have the gate initially so they finished the rest of the fence. They came out the next week to install the gate and finished everything up.
Overall Gary and his crew did an excellent job and I am very pleased with the results. Gary also said he would make good if anything should happen to the fence. I would not hesitate to have Gary do addition fencing work if needed.

they came when they said they would, worked in cold weather and did a great job

This company is very professional and it shows in the quality of their work.

When I called initially for the estimate in June, the office manager told me there was an 8 week wait for the work. Gary (owner) came out the following week and we discussed the work that needed done. He gave me some ideas for some changes that were good.  At that time, he told me it would be a 2 day job, one for removal and to set the posts in concrete and one to install the new fence. It was 9-10 weeks until they did the work, but they did everything in 2 days as promised.  I see a lot of people complaining about the wait- but my feeling is, when you go to a good restaurant and they tell you it is a 45 minute wait, you know it's a good one. They are one of the best fence companies around. The owner said he could have more crews, but the crews he has is experienced and he wants to keep the quality of work up to par.  I am very happy with the work that was done. They were professional and I would recommend them. Just don't be in a hurry.

I have to say that I feel that we made the right choice when choosing Seward Fence. We were in the process of having a fiberglass pool installed and the company we planned on using said that they needed a month before they could install their quoted fence. Luckily, a friend who had some fencing installed recently overheard my issue and recommended I call Gary at Seward Fence. I called Gary and made an appointment. Gary showed up on time and spent time going over our options and showed samples of what they had to offer. I told him my concern for delivery time and he said that he'd include temporary fencing to secure the pool. Gary provided a quote that was less then who we planned to use and he was accommodating us with the temporary fence for compliance and peace of mind. 
We provided a deposit for the ordering of the fence and the same day his crew put up the temporary fencing. Three weeks later the crew returned and installed the permanent vinyl privacy and aluminum pool fencing. It looks absolutely amazing. The crew did a great job of accommodating the rise and fall of the landscape. 

This is an update to my original review.  After Angie's List contacting them about our issues, and my husband calling to tell them that we were filing with the Attorney General's office, they came that week - had the fence installed in two days.  The work crew was good; they were very knowledgeable and polite. They didn't have enough end caps on the truck when the job was finished, so they came back today to install them.  Now my Dobes are safely enclosed and the stress is off my shoulders from the toddler next door always running to them and the neighboring loose dogs wanting to fight them.  The fence looks good, and we're happy here. Wish we didn't have to resort to these tactics for installation, though.

As stated above, Mr. Seward provided an estimate with an agreement to provide fencing for safety around my pool by the end of June. It is August 13th and I have no fence. This is a very unprofessional "company". I am starting to believe that the entire company might just be Gary Seward, as he seems to have no workforce. If I had been told that I might have to go through the entire summer without a fence I would never have contracted  him for the business. This seems to be a very common problem with this company. Nice guy, gives an estimate and a commitment, and then disappears. I would never recommend him to anyone.

They'll give you an estimate and you just never hear from them again. They do good work but getting them to the property and getting them to the job, that's one thing I've been having issues with. I was in the office scheduling an appointment when another customer was also calling to complain about how long they had been waiting to have the repairs on their fence made. I think that if they should aware that people are concerned about the time factor. They were here in May and I still don't have my fence. I want my fence done because I need it because I have dogs and grandchildren. If you say you're going to do something and you don't do it, that's being unprofessional. I complained when I went to get the quote or to have somebody come out. I told them about the problem before, about how I had wanted someone to come out and do a repair and I never heard from them. I was told they were just shorthanded. I'm actually considering looking at another fencing company and just telling them to forget it.

The personnel was professional. He suggested some things on how I could save money for my fencing.

Contacted them by email. Exchanged information by email. Took deposit to their location. They delivered the fence. Paid remainder. We installed.

They came out and did it in 3 days. There were no problems and they did a great job. Gary Seward, one of the owners, came out  and helped design the fence. He came up with ideas that we had not thought of that saved us money and did a better job.

When I got the contract it expilicty stated "We will not be responsible for underground lines, including sprinkler heads, etc unless we are notified in advance of exact location." I asked Gary to change that clause since we had discussed the drains. He refused to make the change (via email).

I attempted to continue this discussion with him - however, he would not return any of my telephone calls or my emails.

Obviously Gary and his company lack integrity and professionalism. I am glad that Gary behaved the way he did before I got a fence from him - God only knows the trouble I would have had with him after the fact.