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Tranquil Environments Maid Service

4.0(
1
)
Janitorial Service, Walls & Ceilings - Clean - For Business, Maid Service,

About us

Here at Tranquil Environments Maid Service, we strive to give you a thorough cleaning every time we are in your home. Whether it's a one-bedroom apartment or a 7,000 square feet mansion, we can meet all of your cleaning needs. Give us a call today for a fast and free estimate on your home! A Clean Home is a Tranquil Home

Business highlights

Emergency services offered
15 years of experience

Services we offer

Bi-weekly, Blinds, Green Products & Practices Used, House Cleaning Service, Indoor Windows, Monthly, One-time Cleaning, Oven, Refrigerator, Weekly

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
100%
3
0%
2
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1
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Showing 1-1 of 1 reviews
MaJessa F.
Jun 2015
4.0
Yes, I recommend this pro
unknown
MaJessa F.
Sep 2014
4.0
Yes, I recommend this pro
$85
unknown
Laurel A.
Feb 2014
5.0
Yes, I recommend this pro
$145
This is the first service we have used other than self employed cleaners. It's a great relief knowing that someone will be available if, for whatever reason, the regular person cannot come that day. Every effort is made to send the same employee. We love that. Also, we love that they bring everything they need to do the job, including the vacuum/steamer. Everyone we have dealt with has been friendly and professional - frequently attending to something extra without being asked. We do entertain occasionally and did in fact need to adjust the schedule for that - which was no problem.

The owner of the company is very vigilant about our preferences and requests. After every cleaning there is an opportunity to comment about any issue or concern. We have never needed to do that - other than to say we were pleased with the service once again.

It does cost more than the self employed cleaners we've used in the past, but they were not insured, and we provided some of the equipment and supplies which included repair bills as well as a clinic visit following an injury. We had no problem covering those costs, but we realize it could have been much worse. Insurance is a good thing.

I highly recommend this company.
Stacy C.
Feb 2014
5.0
Yes, I recommend this pro
$120
Very good.
Siobhan P.
Feb 2014
5.0
Yes, I recommend this pro
$125
Terrific. Thorough, punctual, professional.
Shaun P.
Sep 2013
2.0
$180
For first cleaning during the evaluation the manager told us we would have the same housekeeper come out every time after the initial cleaning. From a scale to 1-10, 10 being the best they cleaned our home the first time around a 6. The second time the came out we did not have the same housekeeper as promised and she didn't know exactly what needed cleaned we had to explain to her what we had agreed upon at our first cleaning and she cleaned around a 7 on the scale from 1-10. When the housekeeper came out the second time we were not expecting her because we never received a follow-up to let us know they would be coming. We contacted the manager after the fact who stated she did email us, however she did not send the notice to the correct email address. It took the manger almost five days after contacting her that we would not expecting the second housekeeper to come out to our home and we caught off guard. I would not use this company again.
Response from Tranquil Environments Maid Service

"[removed member name], Thank you for taking the time to review us. I see that you were not happy with our service and I sincerely apologize for that. We are sorry that your regularly scheduled Cleanician moved to a different career path before your second scheduled monthly cleaning. We do everything we can to keep turnover low but unfortunately, she decided a different job was a better fit for her. We notified you of this change (and also about your upcoming appointment) by email but we mistook the letter "u" for a "w" on your contract. The email was not returned to us so we assumed you had received it. It is our policy if an email is returned to us to give the client a call. We indeed did try to reach you by phone the day after you informed your Cleanician that you would like to speak with us. As regards to our maid not knowing what to clean in your home, she did have a detailed Work Order but was unsure of what to do because at that time you gave her different instructions than what we previously had. (I’m sure this was due to the fact that you were not expecting us.) We are so sorry for the inconvenience we caused. We wish you all the best, Jessica Ramer General Manager"

Claudia O.
Sep 2013
5.0
Yes, I recommend this pro
$84
I hired Tranquil Environments to clean my house every two weeks for five months because an illness prevented me from being able to do it myself. The few issues I had in the beginning as we got to know each other and how I like things done were handled quickly and professionally by Jessica, the General Manager. Sara was prompt, friendly and efficient. I really didn't want to give up their services, but I just couldn't justify paying someone to clean my house once I was able to do it myself again. I would definitely recommend Tranquil Environments.
Response from Tranquil Environments Maid Service

"(Member name removed), Thank you so much for taking the time to review us! We were definitely sorry to see you go! Thank you for the kind words. You’ll be happy to know that we are no longer using backpack vacuums, you were right, it wasn’t the best for pet hair. Back to our awesome Orecks! Please let us know if we can help you in any way! Lisa Bowden"

Ashley B.
Jul 2013
1.0
They never showed up for the appointment, and never called me back.
Response from Tranquil Environments Maid Service

"Hi [removed member name]! I am so glad we were able to reschedule your walk-through. I am so sorry that originally we had different dates on our calendar! It was so nice to meet you and thank you so much for saying you would update this review-I know how busy you are! I look forward to working with you."

Frank K.
May 2013
5.0
Yes, I recommend this pro
$100
from quote to performance they did and excellent job
Thomas D.
Apr 2013
5.0
Yes, I recommend this pro
$100
Great job. We particularly like our regular maid, Ashley, but all of the maids with this company have done a good job of housecleaning for us.
Siobhan P.
Apr 2013
5.0
Yes, I recommend this pro
$120
See above.
Judith I.
Mar 2013
2.0
$140
They charged me about 140 dollars to do supposedly a thorough cleaning of my entire house, but did a lousy job. I would not recommend them.
Lisa B.
Jan 2013
5.0
Yes, I recommend this pro
$76
Great company and always a quality job. Would highly recommend for all you cleaning needs!!
Karli G.
Jan 2013
4.0
Yes, I recommend this pro
$120
The people in the company are just so lovely and pleasant to deal with but I do feel that quality of work could be a touch better. I keep going back because I like the people so much and keep hoping the quality will get better. I wouldn't mind but the price is a bit to expensive for the quality. I am going to give it 2 more cleans and see.
Mary M.
Nov 2012
5.0
Yes, I recommend this pro
$100
I am very pleased with the service from Tranquil Environments. We've been using them since August. The same cleanician arrives every week and does a great job on our home. I would not hesitate to highly recommend this company. The service fees are similar to a national chain.
Susan B.
Oct 2012
5.0
Yes, I recommend this pro
$100
Everything went very smoothly. Was not bothered by pet's presence.
Stephanie W.
Oct 2012
1.0
Perhaps they would have done a good job and perhaps the price would have proved affordable if they'd bothered to show up. The young woman I booked the walk-through with was very friendly and explained the process clearly, but no one showed up for the walk-through. I called three times from about 15 minutes after the scheduled time until an hour and a half afterward, and there was no answer, despite the voicemail message stating the hours. Someone finally called me back nearly 2 hours later, and she gave me no explanation. She sort of limply apologized a few times but made no attempt to win my business or assure me they'd make things right and that it wouldn't happen again. I expect people who are going to come to my house -- especially when we're not at home -- to be reliable. Very disappointing. I was ready to hire them.
Response from Tranquil Environments Maid Service

"Customer, I am so sorry that this happened to you! Our Estimator was not able to locate the address we were given. When we book an estimate, we ask several questions. One question specifically is for the phone number in case we need to contact the client before the quote. We take many phone calls every day and we realized that your phone number was not put in your file. We apologize! I know you were looking forward to us coming out and we were as well! We were in the office during this time hoping you would give us a call so we could explain the situation right away! Unfortunately, we did not receive your call. Again, we apologize and hope you can forgive us!"

John G.
Sep 2012
1.0
Yes, I recommend this pro
unknown
Response from Tranquil Environments Maid Service

"Customer, so sorry to read your recent review! We are actually shocked because your last parting words were that we are still the best! I’m so sorry we weren't able to meet all your cleaning needs. For our part, we knew we were not a good fit. We tried on two different occasions to sever our business relationship but you would not hear of it! It is so important that we are able to clean each home as thoroughly as it needs to be. Because you skipped many cleanings and did not want to pay for any extra time, we did the absolute best we could in the time you allowed us We still tried to be as thorough possible with this limitation put on us. I assure you; we use top of the line cleaning supplies! The products that we use are not inexpensive and are not bought at any local stores. We are proud that we are a green cleaning company and so we use products that are safe for the environment, safe for our clients and safe for our Cleanicians. Because we are a green company, these products do not have the same strong smell as many harsher chemicals. We are willing to use a stronger product when requested and provided. Unfortunately, since this request was not made we were not to accommodate you. We ask many clients to post a review on Angie’s List; and yes, we do offer a free cleaning for the time and trouble they have taken out of their busy day. WE DO NOT TELL THEM WHAT TYPE OF REVIEW TO POST. It is up to each individual client to review us as they see fit."

Carla C.
Sep 2012
2.0
$100
I found TE on angie's List. My husband and I bought a used home back in June 2012. After a walk through of the home, I sat down with Lisa and made my expectations perfectly clear (well I thought they were clear) and we received a quote. I made sure I communicated I want the same tech(s) all the time. I do not want new techs everytime I schedule with them. We requested the Top to Bottom cleaning we also wanted to add in the basement. We were told a 4 person team would show up. The day of the initial cleaning - the Top to Bottom cleaning, 2 of the technicians showed up on time. The other 2 never showed. I contacted Lisa, the owner, I advised 2 of the techs never showed and I shared with her I was disssatisfied in the cleaning job. The window seals were not cleaned, the windows were not cleaned. The bathroom upstairs were cleaned but the used towels were never removed into dirty laundry. The bedrooms were cleaned but no beds were made or linens changed. This is the level of detail I communicated I wanted initially. Lisa was apologetic and said ok give us another try and we will come through. Next appointment a brand new tech shows up late. So I had to show her what I expected to be cleaned. It appeared as if this young lady was not familiar with their literature that covers what comes with a bi-weekly cleaning. This tech was slow and again did not clean to the level of detail I expect. I communicated again via the feedback sheet / email that I was not receiving the level of detail cleaning I asked for initially. Next appointment, I got a new tech. This tech performed my next 2 cleanings. She was a nice young lady, however I noticed again she was showing up with Dollar General store brand products. The house did not smell cleaned. So I asked her about products. I asked why are you not using commercial strength products. I reached out to TE / Jessica. I emailed and said look, I don't clean my house with sub standard strength products. I use bleach and cleaners that disinfect and provide aromatherapy for the house. I advised, I have no pets and no kids. When my husband and I come home the day of the cleaning, we expect to smell bleach and disinfectants (cleaning products). We received a cleaning yesterday, my husband commented, the house smelled neutral. So this appointment, we got a new tech again. She was 10 minutes late. Ok not a big deal. She was on her phone alot. She was vaccuming with the phone up to her ear. Again, none of the previous requests I made was accommodated. I had to ask for the window seals to be cleaned. She wiped them down, she did not clean them. She did not change the bed linens, remove used towels from the bathrooms etc,,, she did not sweep and mop the basement. All the things I constantly ask to receive and is more than willing to pay for. After yesterday, I will not be using TE ever again. It is very clear to me; after giving them several opportunities to and quot;get it rightand quot;, they cannot deliver the level of cleaning service and professionalism I expect. TE's prices are very fair, but it is the level of service I expect that they cannot provide.
Response from Tranquil Environments Maid Service

"Customer, I’m so sorry that you were unhappy with our service! We strive very hard to send the same Cleanician to each home for every cleaning. This is based on regular, repeat service (weekly, bi-weekly and monthly). You always gave us a call the day before you wanted a cleaning. Our Cleanicians each have very full schedules with repeat clients. We were happy when we had an opening and were able to get your home cleaned for you even on a short notice! For your initial clean, we were able to pull together a team at 4:30 p.m. for the next day (as per your request). We apologize that one of the Cleanician’s called in sick. Because it was such short notice, we did not have any other techs available to take her spot. I assure you; we use top of the line cleaning supplies! Our products are not inexpensive and they are not purchased at any local stores. We are proud that we are a green cleaning company and so we use products that are safe for the environment, safe for our clients and safe for our Cleanicians. Even though we are a green company we will use any product you request and provide. Because we are a green company, these products do not have the same strong smell as many harsher chemicals. We are happy to change the bed linens on the master bed when they are left out for us (and also the other beds but an additional charge is incurred). We do not remove bath towels unless specifically asked to. We apologize for the Cleanician who was on the phone while she was cleaning. We have strict rules against any phone calls while in a client’s home other than for an emergency."

Michelle B.
Jul 2012
1.0
$456
I called this company on recommendation from a very good friend (who has also fired them recently). The phone receptionist was friendly and calm whereas I needed help to clean my house because my in-laws were coming. She asked how dirty our house was and I gave it a dirty 8 out of 10 and I told her that we have dogs, dog hair, and the size of our house. She gave me a range of the maximum for my description of the job which amounted to $375-456 and said they often have 5 people show up on these one time, top to bottom, first cleaning appointments. One of three maids arrived at 9am when our appointment was scheduled to begin. All three came in to tour the house at 9:30 for a 10 minute tour of our 3,000 sq. foot house. I asked them to work on the fans and fan lights (did not/forgot in at least 2 rooms), dust the laundry shutter door (did not), and of course vacuuming everything would have been great. At 11:30, one of the 3 cleaners called the main office and told her that the job would be taking longer than expected. The ladies kept working (I thought they were working well, I was home gardening at the time and entered the house a few times... things smelled clean and there was chatting and movement). At 1:30pm, the cleaning ladies told me their office person wanted to talk to me. What I feared was true. She said that the job was going much longer than expected and that we were already up to $500! The ladies had 'cleaned' less than half of our house. They acted nice about it and said they felt sorry for the customer sometimes so they would try to vacuum out a few rooms before they left. I felt like they were playing 'good cop/bad cop'. We told them we would pay the maximum quoted to us on the phone because that's what we agreed upon (for the whole house!). We told them to go and they charged my cc for the $456. There were still cobwebs and dog hair in every room they said they had cleaned. The 3 biggest rooms, the living room, dining room and play room hadn't been touched by the cleaners. The silver lining: the two bathroom sinks looked good. My in-laws came and felt sorry for us and our bad experience but did not look down on us because they also have a dog (with dog hair).
Response from Tranquil Environments Maid Service

"Member, I am so sorry that we were not able to meet your needs! When someone books a cleaning over the phone, we try our best to ascertain what we can expect when we get to the home. Estimating is an art, especially over the phone! :) We do pride ourselves on being accurate 95% of the time. Unfortunately, we were not able to completely clean your home in the time we estimated due to the level of cleaning your home needed. We asked you if you’d like to purchase more time but you declined. We tried to finish any areas we started before we left."

Terry L K.
Mar 2012
5.0
Yes, I recommend this pro
$250
The cost of the spring cleaning was reduced because I scheduled regular bi-weekly cleaning to follow this wonderful spic 'n span job. I an so delighted with every aspect of my experience with Tranquil Env, and look forward to having them here on a regular basis. Do not hesitate to use TE when looking for housecleaning services.
Richard S.
Feb 2012
5.0
Yes, I recommend this pro
$111
Tranquil Environments cleans our home on a monthly basis. Besides doing an exceptional job with the cleaning, we have come to appreciate the fact that our tech treats our home and possessions as if they were her own. Every effort is made to see that we have the same person every month, which contributes greatly to the overall experience. Special requests and considerations are met when possible.

We have pets and are most impressed with the kindness and respect with which they are treated. We have never had a negative experience with this cleaning service.
Susan B.
Feb 2012
5.0
Yes, I recommend this pro
$115
We had been using a different service which was mostly expensive for three cleanings but who never applied any "elbow grease" and whose only expertise was dusting horizontal surfaces. With a long-haired dog and two cats and a busy kitchen we needed regular, thorough cleaning. Lisa and her staff has consistently provided this for us.
Timi C.
Feb 2012
5.0
Yes, I recommend this pro
$100
Couldn't have gone any better.
John G.
Jan 2012
5.0
Yes, I recommend this pro
$150
Ive had this service twice a month for over 4 months now. I live in a large 4,800+ square foot house with a family of four and two dogs. What a difference we noticed in the cleanness of our house from the first time it was cleaned. It is a pleasure to come home after Tranquil Environments had been there. I'm pretty picky when it comes to cleaning our house. We had used several, I mean several other companies to come clean. None of which can come close to the quality and consistency of Tranquil Environment. We sure found ourselves a winner this time. I'm looking forward to working with Lisa and her company "Tranquil Environment" for a longtime to come.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Tranquil Environments Maid Service is currently rated 4.0 overall out of 5.
Tranquil Environments Maid Service accepts the following forms of payment: CreditCard
Yes, Tranquil Environments Maid Service offers free project estimates.
No, Tranquil Environments Maid Service does not offer eco-friendly accreditations.
No, Tranquil Environments Maid Service does not offer a senior discount.
Yes, Tranquil Environments Maid Service offers emergency services.
No, Tranquil Environments Maid Service does not offer warranties.

Contact Information

3310 Market St., Suite C, Camp Hill, PA 17011

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