Window World-KIB

The original service and installation went fine, except that the wrong window grid was ordered and installed in one window.  There were a few glitches in communication between the company and me re: length of original installation time, how the error had occurred, when the correct grid would be re-ordered and re-installed, but the window was corrected within approx. 2-3 wks.  The owner, Matt George, extended me a substantial rebate off the total cost as a show of his commitment to customer satisfaction and for the hassle that my homeowners' association gave me over the incorrect window grid.  And the installer - Mike Salina - was extremely meticulous in sealing and installing the windows, and in providing cleanup afterward.  I would recommend this company and Mike Salina to anyone.

The price was WAY OVER PRICED - nothing close to their advertisements.

Window World offers a quality replacement window. Once the price was calculated based on our requirements, it was explained in detail. The full lifetime warranty was reviewed.

Steven came and gave me an estimate for the replacement windows. He was very nice, not a high pressure salesperson. He let the product make the sale. He said it would take 6 weeks for them to be made and then an installation date would be set up. They were ready as he promised and Larry Lipovsky did the installation. He was wonderful. Experienced, friendly and efficient. Did a wonderful job. Cleaned up and left the place immaculate. Hauled away all debris. Had some minor problems that were related to the huge snowstorm of Feb 5th 2010. But they came out in the storm and resealed and fixed everything.

Window World called 6 weeks almost to the day with the windows ready to be scheduled for installation. Only one installer, Mike, arrived and he completed the job in two days--one day for installing and one day for the outer wraps...in the middle of August. He did a fantastic job--was very courteous, engaged our 2 1/2 yr old son who was very interested in what he was doing. Did not even stop for lunch or any breaks. He cleaned up really well after himself and we could barely tell he had been here. The windows are awesome--already we notice the difference in temperature in the upstairs room. You can put your hand against the outside of the window and feel the heat, and the inside of the window is cool as can be. I am very impressed with the quality of the windows AND with the very low price. We will be replacing our downstairs windows in the Spring, and we will go with Window World because of this experience. I highly recommend them and highly recommend Mike the installer as well.