"*Update: Mr. [Member Name Removed], we are following up with you to ensure your concerns have been addressed to your satisfaction. Please let us know if you have any further questions."

"[Member Name Removed], thank you for taking the time to share your feedback with us. Please let us know if you have any questions in the future; we are always here to help!"

"[Member Name Removed], thank you for calling on us for your water heater emergency needs! We appreciate your business and vote of confidence."

"Thank you for taking the time to share your experience with us, [Member Name Removed]. We love to hear feedback like this from our long time customers. We appreciate the A-rating!"

"We pride ourselves in providing excellent service experiences to our customers and are happy to hear that we were able to do so, along with being punctual in our arrival. Thank you for choosing WM. Henderson!"

"Thank you for choosing WM. Henderson!"

"*Update: Mr. [Member Name Removed], we are following back up with you to ensure your concerns were addressed to your satisfaction. Please let us know if you have any questions in the future; we are always here to help."

"Thank you [Member Name Removed], we appreciate your review and your high ratings. We look forward to working with you again for many years to come."

"Thanks for letting us know how we did and that you were happy with our services! Our team of skilled plumbers and technicians know how to quickly identify a problem and resolve it accurately. They often share tips that they can pass on to a customer to let them know what to look for or what to avoid so the problem doesn't re-occur. We feel an informed customer is the best customer. We look forward to serving you again the next time you need us!"

"Thanks for your review. We're glad we could patch you up and hold you over until your new water heater is installed. We appreciate you taking the time to leave a review and we look forward to serving you for years to come."

"We're sorry this service call didn't work out for you. Our team of highly trained technicians are used to responding rapidly to ensure our customers' problems are attended to as quickly as possible. The cost of the repair you were quoted was accurate and our plumber wanted to give you the option of getting a Maintenance Plan because so many of our customers benefit from having one and sign up for it yearly. It ensures that all of your plumbing systems are inspected and identifies small problems that could turn into big, expensive problems if not found early. Having a Maintenance Plan also gives a 10% discount on all repairs that are found during the inspection. Most customers take advantage for this reason alone as big plumbing problems can be costly and an unexpected expense. If you change your mind we'd love to be of service to you in the future and count you amongst our thousands of happy customers."

"Thank you for your review. We're glad we could get your air conditioning up and running again, especially in the extremely high temperatures that we've had this summer. Finding the chewed wires, replacing them and also giving a careful examination of the other units is part a complete service call and we're glad that we could provide that for you. We've been in business for over 40 years and we only have highly skilled, experienced technicians on our team. From our office staff to our technicians we work hard at providing a fast response time to our customers and always send a photo of the technician in advance of the call. This provides a level of comfort that they know who to expect at their home. Welcome to the Wm. Henderson Customer family. We look forward to serving you again!"

"Thank you so much for your review! That's a tough way to come back from vacation but we're glad that Rich could fix your air conditioner so you weren't uncomfortable for too long. We appreciate you noting our quick response time. Our motto is Prompt Professional Service and we do our best to get to every customer quickly. We look forward to serving you again in the future."