"Wow, you gave us an F because our exterior schedule is booked out for the remainder of the year. You contacted me on July 21 and I responded to your message on July 22nd. I told you that our exterior schedule was full for the remainder of this year and to let me know if you have any questions. I'm sorry that we are a small business and schedule out very far in advance because of our quality of work and service that we provide our customers. Perhaps you should plan ahead better and realize there are lots of other customers in the [Removed Member Location] and we can only service so many in a given year. Your rating of our company is completely unjustified."

"I sorry you feel your questions about the picture framing were dismissed. Despite you have used Behr paints in the past you didn't use the exact gallon of paint that we were using that you supplied for this specific project. I had informed your wife to check with the manufacturer to see if they had an issue with the lot number or something like that and never heard back. The job was a 1 day job which I had explained to your wife. Being a one day job a wet edge was constantly kept during the brushing and rolling of the project. We also utilize a small wiz cover when we brush in the edges to help minimize the difference in appearance from the roller and brush separation. Even though we kept a wet edge during the paint application and feathered the area of brush with a small wiz rollers your paint still picture framed. I'm sorry you feel that this falls on us doing something incorrectly but that wasn't the case in my opinion. I am surprised I never heard back from your wife after I told her to check with the manufacturer about the paint. I'm not sure why my concern about the paint being faulty was so easily dismissed. I guess it's easier to blame the small paint contractor for something than a big company like Home Depot. Despite you like using Behr paints, I along with lots of other professionals don't for various reasons. In fact we are called by customers on a fairly regular basis to fix paint jobs where they used Behr products. I'm sorry to hear that you weren't happy with the outcome of your project I really try my best to make every customer happy."