Garvey's Flooring America has been opperating locally since 1989. We are a family owned and opperated store with three locations: Northumberland, Bloomsburg, and Lewisburg. We offer products and services such as: Carpet, Tile, Vinyl, LVT, Hardwood, Laminate, All Flooring Installation, LIfetime Installation Warranty, 24 hr Installation, and In-Home Shopping. We pride our business on Customer Satisfaction and Quality in Products and Services.
24 hr Installation, All Flooring Installation, Commercial, Hardwood, LIFETIME INSTALLATION WARRANTY, LVT, Laminate, Local Employers/Businesses, Realtors, Tile, Vinyl, We offer products and services such as: Carpet, and Churches in our area. We pride our business on Customer Satisfaction and Quality in Products and Services., and In-Home Shopping. We also service all New Construction
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"We have been in business over 20 years and during this time we have built an outstanding reputation based on professional installation and service. Our installers are certified to install Mannington Floors (documentation from Mannington Mills will be supplied at your request). The consumer is obviously aware of our above average reputation or she would not have chosen to make a purchase from our store. As professionals, we are more than willing to address and resolve the issues to the customers’ satisfaction in a PROFESSIONAL MANNER. That being said, we will not tolerate slander and badgering from a consumer. We have received numerous complaints from this consumer that are extremely rude and derogatory. Despite her insults, we have sent our foreman personally to the home three times. As stated in prior emails, we maintain that the seam placement in this job is on par with the guidelines set by Mannington Mills. We recognize that the consumer would prefer a different placement and Garvey’s would have gladly changed the layout at the time of installation if we were asked to do so. The seam is clearly drawn on the customers’ paperwork which was signed and authorized by them (this documentation can be provided at your request). Furthermore, the consumer was present at the time of installation. We acknowledged on our most recent visit to the home, that the tile pattern in the vinyl was not properly matched. This was a human error made by our installer that has caused an inconvenience to the customer which we sincerely regret. The mismatch is very hard to detect because of the high level of variation from tile to tile. We did not notice this until the consumer pointed it out on the third visit. Our foreman offered to install a new piece to correct this mismatch but the customer declined. The installer for this floor has been installing for Garvey’s over 15 years now. He has a proven track record of excellent craftsmanship. As a professional company we stand behind the workmanship of our crews. We are not “shysters” or “crooks” and we are not “ripping off flood victims”. Continuing to slander Garvey’s will result in action from our attorney Roger Weist Esq. of Sunbury , PA . Please note that by PA law, Garvey’s is afforded the opportunity to correct the error with the mismatch. To be clear, the seam placement is not an error in installation. However, if the consumer would prefer to have the floor replaced, we are willing to proceed in that direction for the sake of customer service. This is the only way to change the seam placement as the consumer requested. If the consumer chooses to move forward with replacement, we will require time to gather documentation and the consumer will be required to agree to the terms of the replacement. This will include a mutual understanding that the insults to our company will come to an end IMMEDIATELY."
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