Description of Work: I purchased a custom mirror for a bathroom and had a picture frame repaired. The craftsmen who worked with me were experienced, professional and very low key.They were very pleasant to work with. They made several excellent suggestions and were very patient with my difficulty making up my mind, no pressure. Once I made my decision the work was completed within the time frame quoted. Consequently, I am extremely satisfied with the results. Additionally, in conversation, I mentioned I had a piece of artwork that had a damaged frame. I was told that if I still liked the frame, it was possible it could be repaired rather than replaced. I was especially pleased by this as I had made repair inquiries of other shops and they were not willing to do repair work. The repair work was well done and reasonably priced. I plan to have another piece done soon.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Heather H.
04/2012
1.0
picture framing
 + -1 more
I was initially quoted $700 for the original design. Over the time, I continually added new features to the design. He said there would be a higher price. I told him that was fine. About ten days past and I got in touch with him for an update. He told me it was finished, but the total had come up to $3000.00. He did not even contact me to get the okay to go that far with the expenditures. Even after the all this, there is still a defect with the frame. I asked for an itemized list for a pricing breakdown, I still have yet to receive that list. I left a message with them to see if the manufacturer will take the frame back for defect reasons. I am now waiting to hear from the framing provider to see if they would honor an expired warranty.
Description of Work: I hired them to construct a shadow box for me.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Frame Station Gallery
This member did in fact change her design from the original which increased the price of her shadowbox. Each time the design was changed we communicated the changes would affect the total cost. We agree there was some miscommunication of the final price. This miscommunication was based on her inferred need to get the piece completed quickly for her son's birthday. Due to the miscommunication we agreed to a 50% discount from retail. She wanted an additional 35-40% off of the agreed upon discount to which we refused. Unfortunately we could not come to an agreement with this customer and had to dismantle the shadowbox and return her items.
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Service Categories
Framing,
Artwork/Murals
FAQ
Frame Station Gallery is currently rated 3 overall out of 5.
Sunday: Closed
Monday: Closed
Tuesday: 9:30 AM - 5:30 PM
Wednesday: 9:30 AM - 5:30 PM
Thursday: 9:30 AM - 5:30 PM
Friday: 9:30 AM - 5:30 PM
Saturday: 10:00 AM - 5:00 PM
Frame Station Gallery accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Frame Station Gallery offers free project estimates.
No, Frame Station Gallery does not offer eco-friendly accreditations.
No, Frame Station Gallery does not offer a senior discount.
No, Frame Station Gallery does not offer emergency services.
No, Frame Station Gallery does not offer warranties.
Frame Station Gallery offers the following services: Custom framing, fine art originals and prints.