SERVICE MASTER BY HOLOBINKO

Carpet cleaning is great but as far as the other services you need to double check and ask the crew that shows up if they are licensed in that area of work being performed to make sure you get the best work done as possible.

My insurance company sent Servicemaster by Holobinko to my house after a pipe burst in my basement ceiling.  The workers came, gave me a packet describing the dangers of lead in old houses and had me sign that I received it (it also contained a description of all of the precautions that they had to take to contain dust).  They then proceeded to tear down the sodden ceiling, saw through plaster, etc., and s*** it all over the contents of the room and the carpet without moving anything or putting down any sort of tarps or protection.  This was clearly not in line with any practices that a responsible contractor should follow, and it was also not following the law.  I was left with a room full of paint chips, plaster dust and muddy, mouse-excrement laden carpet, furniture and children's toys.  The workers also did not remove all of the water-soaked ceiling, so I had to call back and have them come out and take down more.  I was leaving that day on a vacation, so I had to leave a key with the workers to get in to monitor the dehumidifiers, etc, that they had set up.  When I returned more than a week later, I discovered that they had left the basement door wide open, leaving my house exposed to whomever or whatever wanted to come in for a week.

I complained to my insurance company and to Servicemaster, the owner apologized, and said he would do "whatever" I thought was necessary to make it right.  Eventually they sent a crew to "clean up," however, the cleanup was just wiping stuff down with a "proprietary solution" and all of the toys and items still had large amounts of dust in places where any kid could get it on their hands and then ingest it.  I tested the dust and it was clearly full of lead.  A proper cleanup would have been to take everything and properly wash it with water.  The kicker was that they charged my insurance company $900 after the cleanup of the mess they made.  Since the owner said that he would do "whatever was necessary" to make it right, I asked that when they did the cleanup they box the items so that the room could have repairs done to it.  So he charged my insurance company $900 for boxes and moving the contents (without clearing it with me first), despite promising to do whatever he needed to fix the problem he created.  Meanwhile, I am left with a room full of kids' toys that I would have no kid play with and a carpet that still has stains.  I have had to go through and carefully clean the numerous areas in the room that they missed.  I would never use them again.