BOB CERMIGNANO AIR CONDITIONING & HEATING

"FIRST I WOULD LIKE TO START BY SAYING THAT THIS IS THE FIRST TIME THAT I SAW THIS COMMENT, UNFORTUNATELY IS WAS IN ANOTHER PROFILE I HAD NO IDEA WAS MINE. TO BEGIN I WOULD LIKE TO SAY I WAS SORRY TO HEAR ABOUT THE DEATH OF YOUR WIFE, SHE WAS ALWAYS PLEASANT AND EASY TO HAVE A CONVERSATION WITH. THIS INCIDENT YOU REFER TO STARTED ON MEMORIAL DAY WEEKEND, MY SERVICE TECH DID RESPOND TO YOUR CALL, EVEN THOUGH YOU DID NOT HAVE A SERVICE AGREEMENT AT THE TIME, AND IT WAS 92 DEGREES OUTSIDE. IT IS COMPANY POLICY TO DO SERVICE CALLS ON WEEKENDS FOR THOSE CUSTOMERS HAVING SERVICE AGREEMENTS ONLY, ALL OTHERS TYPICALLY WAIT TILL THE NEXT BUSINESS DAY, WHICH IN THIS CASE WOULD HAVE BEEN TUESDAY, THE DAY AFTER MEMORIAL DAY. I WAS AT YOUR HOME ON TUESDAY THE DAY AFTER MEMORIAL DAY AND LOOKED AT THE AIR CONDITIONING SYSTEM THAT NEEDED TO BE REPLACED. GIVEN THE AGE OF THE UNIT, PROBABLY 15 YEARS OR OLDER, I DID SUGGEST REPLACING EVERYTHING AND THE REASONS ARE AS FOLLOWS. YOUR EQUIPMENT WAS 15 YEARS OLD AND IN ORDER FOR ME TO MAKE A QUICK FIX I WOULD HAVE HAD TO SELL YOU A UNIT THAT WAS BEING PHASED OUT, A SYSTEM THAT WOULD HAVE USED R-22 REFRIGERANT INSTEAD OF R-410A, WHICH IS ENVIRONMENTALLY FRIENDLY. IT WAS MY FEELING, AND KEEPING YOUR BEST INTEREST IN MIND FOR THE LONG RUN, THAT REPLACING YOUR ENTIRE SYSTEM, NOT JUST THE OUTDOOR UNIT WAS IN YOUR BEST INTEREST. THE PROBLEM THAT YOU WILL UNFORTUNATELY FACE IS THE UNIT YOU REPLACED IS NO LONGER BEING MANUFACTURED, THEREFORE, WHEN YOU HAVE A PROBLEM WITH YOUR INDOOR UNIT, (THE UNIT THE OTHER CONTRACTOR DIDN'T REPLACE), YOU MAY HAVE TO REPLACE THE OUTDOOR UNIT AS WELL TO MATCH UP EQUIPMENT. SHOULD A CONTRACTOR TRY AND SELL YOU A UNIT TO MATCH THE EXISTING OUTDOOR UNIT, THEY WILL BE JURY RIGGING IT TO WORK, WITH WHO KNOWS WHAT THE END RESULT WILL BE. I HAVE ALWAYS PRIDED MYSELF IN DOING THE RIGHT THING, AND I STILL DO. I UNDERSTAND I WAS A SCAPEGOAT FOR ALL THAT YOU WERE GOING THROUGH, YOUR WIFE BEING SICK, YOUR KITCHEN READY TO BE RIPPED APART AND REMODELED, AND YOUR AIR CONDITIONING BREAKING DOWN, BUT I REALLY DIDN'T APPRECIATE YOU COMING TO MY HOME, NOT CALLING THE OFFICE, AND THROWING MY PROPOSAL IN MY FACE SAYING THAT I DIDN'T RESPOND TO YOUR AIR CONDITIONING PROBLEMS, AND YOU WOULD NEVER USE MY COMPANY AGAIN. AS MY MEMORY RECALLS IT WASN'T 10 DAYS FROM THE TIME I WENT TO YOUR HOME TO SURVEY THE WORK NEEDED AND THE TIME I HAD A WRITTEN PROPOSAL BACK TO YOU, IT WAS MORE LIKE 2 DAYS, MAYBE 3. MY QUESTION IS IF THE OTHER CONTRACTOR WAS OUT IN LESS THEN 4 HOURS FROM THE TIME YOU PLACED A PHONE CALL TO HIM AND THE SYSTEM REPLACED WITH IN 24 HOURS WHAT HAPPENED TO ALL THE DAYS IN BETWEEN YOU RECEIVING MY PROPOSAL AND THE OTHER CONTRACTOR DOING THE WORK. I WOULD ASSUME YOU HAD A TOUGH TIME FINDING A QUALIFIED AIR CONDITIONING CONTRACTOR WHEN IT WAS 92 DEGREES OUTSIDE. I'M SORRY THINGS TURNED OUT THE WAY THEY DID, I DO NOT DO BUSINESS IN THIS MANNER. I'M SURE THE HEAT AND SITUATION HAD A LOT TO DO WITH YOUR COMMENTS. SINCERELY, BOB CERMIGNANO"