Schuler Service Inc

Contacted company and established mutually acceptable appointment.  Pre-secured all necessary parts so no second trip necessary.  Technician called in advance and arrived at appointed time.  Plumber was efficient, neat, respected our home and quite pleasant, keeping us appraised of his work progress and offered a less expensive solution to the new washer cut-off valves that required no drywall cutting and cheaper parts.

We would have given Schuler the highest grade on price; however, we could not get an 'up front cost estimate' for the desired work [thought it would be around $1000 which it was and trusted prior Angie's List comments], and the price for the Kohler toilet was about $70 higher than the desired model we found at Loew's on-line and specifically requested.  Also, nowhere in their literature or on Angie's List was it advertised that senior citizens get a 10% discount.  The technician had to make us aware of this benefit when preparing the bill - he/they get(s) a big plus for honesty here!  Finally, unlike most plumbing contractors, we were unaware they charge by the hour from the time they leave their establishment, while in transit, on the job, and an estimate of the return trip time.  In the end, we believe this proved to be a cost savings as most plumbers seem to charge by the job from some internal book price rather than actual work performed, and several of the jobs performed were a relative snap for someone with the tools and knowledge.  Bottom line - probably an A but not sure so gave them a B.  They did provide a detailed invoice which was appreciated. 
Finally, the technician did a cursory review of the home's plumbing systems and pointed out a questionable expansion tank and valve on our furnace.  We have a full service contract for this item through another vendor, so rather than have Schuler repair it (which I suppose they would have liked), we will call our HVAC company ASAP and have them repair it before we have a problem.
All in  all, a very positive experience.

I found a big leak in my kitchen late on Friday after normal hours. I knew it would be expensive but it was Abigail leak I called Schuler and they quoted me a fair price for after hours. They said the man was already on another job and I would be next. The plumber came about an hour later. He was friendly and professional. He immediately diagnosed the problem even though he had to fashion one part. He was quick and efficient

They are reliable. Well, as far as reliability for them to come and do the job, I'd say B. As far as the job being done properly, I'd say C. I had to call them back again for the second time to do the same job.

OK-tough-job-,Needed-to-return-to-shop-for-another-set-0f0caucets.

They’ve been good. They were very responsive and do good work. They come out promptly and they are very courteous. I think they are very efficient in the repairs. They are good guys. They were on time. They get things done when you need to. They have reasonable pricing.

I had Schuyler do a bathroom job for me 20 years ago and we had problems afterwards (maybe 6 months).  I called them and asked them to come back and take a look at it and they said they'd get back to me.  they never did.  I called one other time and again, no response.  I vowed then I'd never use them again and I haven't.

Although my heater was working it was overdue for service.  The plumber that came out (John) was on time, friendly and knowledgeable.  As he pulled the boiler apart for cleaning he found a few issues that needed to be addressed which were hidden (not easily noticeable).  Because of these hidden issues (which he showed me throughout the process) the service took a little longer and cost a bit more than expected.  I did have an issue with the way in which the billing was done.  After discussing my concerns with Greg Joyce (Owner) we cleared up the billing issue and I am very happy with Schuler.
When I compare the overall service and price, Schuler has been great.  The previous service performed on my heater was done by an inexperienced low level tech who was not able to answer any of my questions.  With Schuler, John and his supporting cast where both knowledgeable and friendly.  I may have paid a little more than expected and I feel it was worth it for the overall positive experience.
Thanks to the Schuler team!

After a pipe burst in the basement, I called Schuler to help with the repair.  I was told someone would be out that afternoon, and would call before they arrived.  A few hours later, the repairman called and was on his way.  The service was very timely--I only had to have the water shut off a few hours.  He inspected the area, found the burst pipe and quickly went to repairing it.  He also cleaned up afterward as well.  During the repair he was making recommendations about preventing it and the future and things to watch out for with the cold weather and plumbing.  He was great.  The cost was not unreasonable either for emergency service.  

Next day service, on time, very professional.
Have used Schuler before, will certainly use them again.

I called early in the morning.  I did realize it was an emergency call and would have to wait for a plumber to be available.  I was told around noon I'd get a call.  I had to call back after noon, and it was at that point I asked about the price of a new heater.  The man said someone should be in soon, and he'd have the water heater on the truck.  The plumber arrived just before 3 PM.  There were problems because of the snow.  There's an entrance in the back of the house, but no way to get there thru the snow.  So the heater had to be taken thru the house down the steps.  I helped to get it down the stairs.  The service was fairly quick, though I notice that I paid close to $100 travel time included in the labor.  So far the job seems to have been well done.
I found this service in the Angie's List booklet.  There was a $50 coupon that was used.

It went really well, they did a nice job. They charged me a lot, they charged me mileage, rags, gloves, and the time he was here. I felt it took longer than it should have. The only reason I wouldn't use them again is because of price.

Fast, courteous, quality service - fairly priced.  Tested old water heater, gave me options for repair or installation of new heater.  There was no effort to run up fees for extra parts, nor run time to increase the cost.  I had selected a heater before they came and it was put on the truck in case I decided to have them install it, saving me the labor cost of them going back to the shop.
As he brought the heater into the house the plumber noticed a picture of our son in military uniform.  When he asked if our son was on active duty we told him "yes."  He then told us that they have a 10% discount on equipment for military families and gave us the discount.
The heater has been in for a couple of weeks now and runs just fine.  What's not to like about this company?

The Shuler plumber showed up promptly and on short notice.  I called and they said they could be over in 1/2 hour.  Both the dispatch operator and Brian, the plumber were very professional and polite.  Unfortunately, the street shut-off key that Brian had would not work without hitting my mailbox, so we had to call the water company to come over and shut off the street valve.  The water company was also polite and responded pretty quick, but that entire episode with the key consumed about 30-40 minutes, and when you pay by the hour ($110) that delay was costly.
In retrospect, if I would have insisted the plumber wait for the water company to be onsite, i would have saved the extra hours labor, but they thought they could shut the water off without issue.  Also, I would have waited 2 days to get an appointment with water co.
Anyway, the rest of the job was uneventful, Brian cut the old valve out, soldered in a new ball valve ($25), and tested for leaks.  No problem.
So I would definitely use them again, Schuler Service seems to be a very responsive and trustworthy outfit.  Just make sure you optimize the hours they spend with you!

Service tech arrived on time, completed the job promptly.  No problems at all.

showed me the problem every nice I would use agian

They were very good and did quality work. They got here the next day after we called them. They are efficient and thorough. I would use them again.

Enough already! See above...

We have not used them yet. They phoned us a estimate, but we never received the written estimate we asked for. If we don't have it done by the other's recommendations we may go back to them.

They were great. The guy that came in was caring and polite. He came in, did the job, and cleaned up after himself. There were no surprise costs or anything like that. They quoted it, they did exactly what they said they were going to do and we haven't had any problems since.

It was an emergency service so they came out right away. They were here for about an hour and got the job done. The quality of their work was very good and I remember thinking their price was low considering it was an emergency service.

Very well - done quickly & professionally

Excellent!

They did a really nice job. Well, we needed the toilet put in but it was difficult than normal because it was in the basement. When they began, they found that some of the concrete weren't stable and they did that. And, the extra cost was very small.

The price was a little high but the work was performed very professionally, and they finished on schedule (even with the problem discribed below).
There was one problem, the wrong floor tile was installed.  My wife questioned it but did not correct the problem.  I was out of town and when I returned the following day, I showed the installer the sample we had purchased to ensure we got the correct tile.  The tile that was initially installed was from the same manufacturer and was the same color, but the finish was totally different.  Since it was already installed, I was offered a very reasonable discount to accept this tile.  However, my wife hated it.  When I told the installer, he said OK and immediately started removing the tile he had just installed.  There were no additional charges and the installer made sure he had the correct tile before he began the reinstallation.

My issue with them is that every service call Ive had required the plumber to drive back to the office for basic parts, while the $ clock kept running. This has happend every time I use them. Otherwise quality is good. My impression is that they do not stock basics on their trucks.