I was very happy with the whole process from start to finish. Steve was professional, accomodating to my time frame, kept me posted on the progress and his company did quality work at a reasonable price. I gave Steve a budget and he came in under it. I will not hesitate to go back to Physical Graffitees when I oder my screen printed summer work shirts and the embroidered work jackets for my employess.
Description of Work: I have known Steve casually for many years but had not seen or spoken to him in probably 15 years. I used to use another screen printer for my company's work shirts...specifically, Steve's ex-partner. The owner of that company was always a problem to deal with, especially when he had to pay my company for work we did for him. He always wanted his money up front, but I had to badger him to get paid for my work, so I switched to Steve at Physical Graffitees. I couldn't be happier. I was on a time constraint for professionally embroidered polo shirts that my employees could wear at trade shows. Steve was helpful in the process of picking the quality of the shirt, the brand, and saving me money. He gave me several choices and recommendations. The shirts we chose were not the most expensive, but not the cheapest either, but they were of a high quality material and were recommended by Steve as a good choice. I gave him a black and white photo of our company name and logo. He digitized it and made a sample on a 4"x5" piece of the fabric that my shirts would be made out of, just to see what it would look like on the material. I was pleased and gave the approval. What he did with it was amazing, bringing life and detail to something very small and simple. The shirts look fantastic, fit well and look very professional. And as a thank you for my business, Steve gave me a free Physical Graffi-Tees t-shirt (which I will wear and advertise proudly).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$389
Jennifer S.
10/2011
1.0
Uncategorized
 + -1 more
This company had performed admirably in past years in providing me with screen-printed T-shirts and sweatshirts. I always had terrific customer service from the owner's longtime assistant. This particular time, I dealt directly with Steve, the owner, as his assistant had left the business. The first batch of shirts were screen-printed with the incorrect name (a previous name we no longer used and had not used for 3 years.) The owner reprinted new shirts with the correct name at no charge, and credited me for the garments I supplied that were printed incorrectly. Things were all good until I checked the new order and found that he had substituted a portion of the order - one brand of T-shirts for another - without checking with me first or notifying me that he was doing so. These shirts were ordered specifically for ladies and the substituted shirts were much larger than the ordered ones even though they were labeled the same size. When I called to find out what happened, Steve told me he could not get the original ordered brand. (When I searched the internet, I found the brand in less than one minute.) Steve agreed to credit me the amount for the substituted shirts. Next month, when I checked my bank statement, the credit had not come through. I called Steve only to be told belligerently that he had changed his mind, he was not issuing the credit. He stated that it was my fault from the start beginning with the first incorrect batch. He even went so far as to call me names and hang up on me. I am a reasonable person so I attempted to call back to try to work out a compromise. He would not even let me speak a word in edgewise and again called me names and hung up on me. At this point I did not try to resolve the issue any farther. I tried to tell myself that perhaps he was having a bad day, but the bottom line is that he was completely unprofessional.
Description of Work: I ordered 24 pieces and supplied 9 pieces of my own to be screen-printed front and back.
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Service Categories
Artwork/Murals
FAQ
Physical Graff-Tees is currently rated 3 overall out of 5.
Monday: 9:00 AM - 5:30 PM
Tuesday: 9:00 AM - 5:30 PM
Wednesday: 9:00 AM - 5:30 PM
Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 5:30 PM
No, Physical Graff-Tees does not offer free project estimates.
No, Physical Graff-Tees does not offer eco-friendly accreditations.
No, Physical Graff-Tees does not offer a senior discount.
No, Physical Graff-Tees does not offer emergency services.
No, Physical Graff-Tees does not offer warranties.
Physical Graff-Tees offers the following services: Screen printing & embroidery.