LEHIGH RUG SERVICE
About us
For over 60 years Lehigh Rug Service has been the area's leader in high quality carpet installation, repair and cleaning. Serving the Greater Lehigh Valley, our distinctive service is trusted by homeowners, designers, and businesses alike. When you hire Lehigh Rug, you can be assured that our workmanship will be done to the highest of standards, as we only hire the finest professionals . From your first phone call, through the completion of your job and beyond we are here to serve you! Your Satisfaction is always our highest priority! Honest, Kind and Dependable! Never a Hard Sell. Today, we are proud to offer over 100 years combined experience, award winning green carpet cleaning, and the finest oriental rug service.
Business highlights
Services we offer
Binding, Carpet Cleaning and Repair, Fringing and Customization, Laminate and Vinyl Installation, Oriental Rug Cleaning, Repair, Restretching, Tile and Grout Cleaning. New Carpet, Upholstery Cleaning, Wood, null
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 5% | ||
| 3% | ||
| 0% | ||
| 2% |
They only pick up and return every 2 weeks, so with my busy schedule it was tough working out the timing of the pick upand return. But they are quick to get in and quick to get out and did work with me for the drop off. They did a great job, the rug look like new!
The price was more reasonable than I anticipated which made me very happy :) $325.00 for cleaning, refringing and a new pad was a deal!
"Dear Valued Customer, We are very sorry that you were not completely satisfied with your experience with us. We make it our goal to be prompt and professional in every aspect of our service. However, the original estimate that was given to you over email was for a rug that you said was 8x10. Upon pickup of the rug, it was made clear to you that if the rug was larger it would be more expensive. Even though you assured us that it was 8x10 the actual size was 8ft. 10in. by 11ft. 11in. We fairly charged the same amount per square foot that you were originally quoted. We are sorry if the total price was a surprise to you, and that it was not communicated to you in the way you expected. That was our oversight. In addition, we mentioned that the turn-around time could be longer than usual since you were over an hour away from us, but since you were concerned about getting it back in two weeks, we made a special after-hours trip to your location to get your rug back in time. If you had a problem with the quality of our cleaning, that should have been addressed outside of this review. All our rugs go through the same diligent cleaning process, and any stains, fading or discoloration that may remain is only due to wear, stain age or set in colors. Wool is a delicate fiber, requires special treatment, and cannot be dealt with as harshly as synthetic carpet. Once again, we apologize that our service was not up to your standards, we will take your review into consideration and try to communicate better with our customers."
"Please accept our sincere apologies for the inconvenience you experienced in respect to the missed appointment. At Lehigh Rug Service we take great pride in ensuing our customers satisfaction, unfortunately we broke that trust with you. As a testament to our strive for perfection, we will review your situation and make the necessary changes so that this will not happen again. Because of this serious oversight and in an effort to win back your trust, please reference this letter of apology and we will mail you a coupon in the amount of $100.00 to be used or gifted to a friend towards any of our services."
I have used them for years and they are good people. They were very friendly on the phone and they assisted me in getting the rugs from my car. They had me fill out a form and they told me that it would take approximately three weeks and gave me an approximate cost for what I wanted. It was a good experience.
"We are very sorry that your rug was not cleaned to your standards. This rug upon pickup had been stored in the garage for a while, and was very dirty. Moisture, humidity, changes in temperature, rodents and insects can all damage a wool rug. We guarantee it was cleaned with the same process and care that every wool rug that we handle. Nothing in our cleaning process would have removed fibers, or taken plush-ness out of the rug. We assured you of this when you called us about the issue."
We are selling our home and wanted the rugs to look better.
They look better than we bought the home, 8 years ago. I would definitely recommended them.
"[member name removed], Thank you for your review. Our installation and repair crew takes great pride in their work, and we are thrilled that you were happy with our service. We look forward to working for you again in the future!"
"(member name removed), Thanks for your raving review! Nothing makes us happier than doing our best work for our customers. We really appreciate it!"
Licensing
State Contractor License Requirements
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