HOMEMASTERS West PDX

Description of Work: Cleaned roof and gutters; applied algae treatment.

Description of Work: Clean roof

Description of Work: I have to say this was the worst experience that I have ever had with a service company performing maintenance on my home. 1)Provider went to the wrong house and was up on their roof so I had to go get him. 2)They were to hand clean the gutters & downspouts - instead they blew out the gutters with a leaf blower; no hand cleaning. 3)They were to check downspout for clogs - I had to provide a hose and ask him to do it. He reached in the gutter and pulled out handfuls of debris. 4) He left all the crap that was in the gutters all over our walkway and in the flower beds. I had to call the company and they sent him back out to clean up which consisted of blowing the stuff into the flower beds. 5)Blow off roof was not completed. 6) Algae control applied to the roof surface; my understanding was that for $131, the entire roof would be sprayed but only a few areas were treated where moss may be starting to grow.

Description of Work: Called June 4th to set a date. Was told to leave information my information including the type of work to be done, and my call would be returned. Three weeks later and still no response. I have since hired another service to handle my project, which could no longer wait.

Description of Work: Regrout and caulk shower

Description of Work: The service provider never called me back to make it appointment to do the work. I met with the owner of the company to show him what I wanted done. he put together a contract and the price and I signed the contract. he said that one of his employees would be giving me a call to set up an appointment. The service provider charged me $75 extra to have his workers come out to my house to do the work I asked him why and he said because everyone charges to have the workers come to the job. I said that seems ridiculous to me and he said do you want to go on pick them up.

Description of Work: Repaired gazebo

Description of Work: .

Description of Work: I called to get an initial quote. We set up a date/time to meet. I received a phone call letting me know that he would not be able to meet me that morning and he wanted to meet later in the day. I agreed. He called me later to say he couldn't make it and could we meet on Saturday. We met and he gave me the estimate. I had to wait an additional 3 weeks to schedule the work. The day of the work, he did not show and no phone call. I called to find out what happened and they had me on the schedule, but he didn't know how to find me (this is the same person who did the estimate). We re-scheduled for a few days later. I had left work to meet him. I got a call a bit before he was to show and was told he was finishing another job. Another call came an hour later to say he was finishing up and would then have lunch. I told him we would need to reschedule (it was now after 3:00 PM). He agreed to come on Friday and said he had no other appointments in the morning. I got a call shortly before his scheduled time and was told he was stuck on another job. After waiting an additional hour and a half, I called and cancelled the job and said I would be seeking a refund. I was told he had a crew with him and could finish in a timely manner. When his dispatch called him, he did not answer and ended up showing up at my house....alone. I had set aside four days in my schedule for him to get the job done and ended up not getting any of the work done. Since I've had very few positive experiences with Angie's list recommendations, I would simply like to get my money back and find a better contractor through friends.

Description of Work: I bought a big deal for gutter cleaning.

Description of Work: Gutter cleaning & roof treatment

Description of Work: I bought a coupon which stated that I was buying $400 of the roof work for $250 ($150 discount). After getting the written estimate from this company for the roof work I called the company. Though one person told me that I can use the Angies discount the other guy told me I could not apply $150 discount towards the written estimates, only $75, as a favor. I feel I was tricked by the coupon description and I wasted two weeks on this.

Description of Work: The Homemasters rep looked at my roof and told me that obviously my Big Deal $400-worth-of-roof-cleaning-for-$250 would do absolutely nothing. Instead, I should purchase the $1,200 roof pressure-washing package and then, when the pressure-washing removed the moss that was likely preventing roof leaks, I'd need to have the roof repaired and shingles replaced to the tune of $5,000-$6,000. I wasn't entirely surprised--I know the roof has some damage--but apparently my coupon cannot be applied to this work, so it's useless to me. In addition, I really wasn't happy with the salesman's actions, which lessens the chance that I'll hire them for the larger job. My standard practice is to obtain at least two, preferably three, bids for any contracting work costing more than $1,000. This was somewhere between $5,000-$7,200 so it certainly fit that requirement. However, when I informed the salesman that I'd like him to provide a written estimate for the proposed work so I could compare it with other estimates, he became annoyed. He suggested that: -His company really didn't work that way--they expected that when they took the trouble to come out, they would be doing the work -Additional estimates were a waste of my time because the other contractors would just tell me the same thing -Homemasters' position on Angieslist.com should be all the recommendation I need -I should reschedule my appointment with him to a time when he could make his presentation to my husband (I'm not married) or to some man who would be better able to understand the technical aspects of roofing and could explain it to me -He had decades of roofing experience and so obviously knew what he was talking about -I had all the estimate, i.e., $5,000-$6,000 for repair, $12-20,000 for replacement, that he was going to give me; his company didn't do written estimates As I said, I'm not disagreeing with his assessment of my roof; I've rehabbed several houses (although not in the northwest, where moss seems to be the biggest issue) and those prices are high but not out of line for the work he was suggesting. But I did feel a bit bullied and pressured to agree to something I obviously wasn't comfortable with, especially after I stated (multiple times) that getting multiple written estimates was my firm policy. So now I will obtain my additional estimates from other Angies List vendors and make a decision on a contractor. If Homemasters is clearly better (AND willing to supply a written estimate) I suppose I might use them...but it would take a LOT of clearly better to overcome my initial impression.

Description of Work: They came out and cleaned the roofs then applied a solution to help them stay clean.

Description of Work: I called the company before purchasing the coupon to confirm they could do the required work when needed. They said they did, I booked the work then ordered the coupon. I told them up front I was using the Angies List Big Deal Coupon. They said they would honor it but weren't really familiar with the details (six hours of work for $395). The following day I got a call from a sales man who said he just wnated to confirm the job. He came over, the next day he said it would cost $1,300 ($100 per hour per handyman with two men). The bid was ridiculous so I said I will just use one handyman for the six hours per the deal. They called back said they had no openings for the time frame I needed my work done in and that I would need to reschedule. I really feel like this was a scam company.

Description of Work: It started well; the provider came by the house, and measured the gutters. He said I really need new gutters instead of just gutter cleaning (which is what the coupon was for). He really wanted to give me a quote there but it took too long - I had to rush to work. He grudgingly said he'd send me a quote by email. Two weeks passed without a quote. I emailed him asking for the quotes. He said that I had contacted their office and said I'm not interested after all (which I didn't do) and that's why he didn't give me a quote. I asked him to give me a quote again. Another three weeks passed - no quote. I email him again, asking for a quote. He finally emailed me back with two quotes: one for gutter cleaning for $325 (!! I had already purchased a coupon for that for $119!) and one for replacing the gutters for $2165. Since his file should've said I already got a coupon for gutter cleaning, I was wondering if he thought I was someone else, and asked him to double-check if he used the wrong information for calculating the gutter replacement quote. He said the quote was correct. Meanwhile, I asked for a quick quote for gutter replacement from another provider; they quoted $899 (less than half of the Homemasters quote!). At this point, I decided it's not worth the hassle to try to continue with Homemasters - the communication wasn't going well and the price was high. As I am going with gutter replacement, I don't need gutter cleaning anymore, so I'd like to request a refund for this coupon.

Description of Work: Homemasters cleaned our gutters.

Description of Work: Excellent customer service, quick and convenient.

Description of Work: I bought this coupon for roof moss cleaning. I though $249 will cover at least half the total cost for the moss cleaning. But the service provider gave a quote of $1500, much higher than I had expected. I contact another company and get a quote much less than $1500. Therefore, I need to cancel this Big Deal. Thank you!

Description of Work: Gutters. They also checked my roof and added some anti moss powder. Didn't expect that and thankful for it.

Description of Work: They cleaned and de-mossed the roof.

Description of Work: The conctractor cleaned our gutter based on the coupon price and then we had then install a new downspout, fix gutters and add a gutter on a deck. the work was done well and painlessly for us.

Description of Work: Estimate only

Description of Work: I purchased a "Big Deal" from Homemasters and they cleaned my roof.

Description of Work: Estimator professional