URBAN FOREST PRO

Looking at other reviews, I see a lot of people have high praise for this company, but my experience was as follows. I have three large pine trees in my front yard. Urban forest Pro took down 1 of them, which was 140 foot high. The price was a little spendy, but it was fair. Three months later I called them back to do the other two 140-foot pine trees. They sent their estimator out to take another look. Understand in three months these large pine trees did not grow any perceptible amount. However, the same estimator (Jesse) looking at the same trees wanted to charge me well over $2600 more to take the 2 trees down. The same trees as they quoted before. Their cost of taking trees down did not increase, in fact, if anything, they got paid more from the lumber mill for the remnants. I called the office and talked to the person I always talked to, she goes by her initials “CD”. I sent her an email with the breakdown od the different costs and that I wanted a clarification as to why the increase of $1300 for the same trees. She said she would talk to the estimator that went out. She got back to me. She had he was firm on his estimate and would not change it. I said I like to talk to the owner of the company and she said she already did any owner said go with whatever the estimator said. I guess the estimator (Jesse) bases is estimate on what he has for breakfast or if he has indigestion that morning and not on actual time and cost to trim or remove a tree. There are so many arborists and tree services in the Portland area that you should stay far away from Urban Forest Pro. Do your research.

At least a dozen trees in my backyard are in very bad shape. 2 were dead. The employee (or owner?) came out one day for the assessment and said the insects could be treated. He said he would inject the trees with insecticide. Not knowing what could be done, and not having any alternative (except after a 2 week wait for just a contact call), I agreed to the treatment. He injected most of them with something, and then said he was out and could not finish them all. He said he hoped he could be back in 2 weeks or so, and then mentioned another individual as being responsible for the supplies. I said my trees couldn't wait that long. I called the office in a couple of days, and they called back in a week or so and said he would bring more. I asked that I be present if he was on the property working. He showed up about a week and a half later without telling me he was on the property, and I realized he was in the back yard when he was almost done. The employee did not want discuss the situation, and I do not know the following: (1) Whether the insecticide used had proven to be effective in this type of situation (2) Whether the trees have any chance of surviving. (3) Whether the insecticide presents any hazard to the surrounding area, and the animals (including humans) in the area. (4) Any long term effects that might occur from the insecticide. The bill was $1,500. I don't mind paying the bill, I just am not sure what I paid for. I believe the biggest error in this transaction was lack of effective communication with the customer (me) and I am not sure what I got for my money. I also have 2 dead trees, I will get someone else to fell them.

Jeff (ISA certified arborist) showed up promptly, looked at our tree and determined it was not diseased but suffering from root disturbance from City of Beaverton Water Dept work done on their side of the fence effecting our tree. Jeff told me to buy tree spikes and 10-10-10 quick release nitrogen and water to help the tree recover. Also indicated I should have the base of trunk injected (arbor-jet) in order to restore tree health. I scheduled this service and when Jessie showed up to perform this service, he looked at our tree and said it was diseased and would eventually die. The injection might allow tree to go another year but not longer. Discussed with my wife and we decided not to go with injection and plan to tree removal. Jessie is also an ISA certified arborist so I began to ask myself why one arborist said tree was salvageable and another said it was not. Company was quick to provide me a quote for removal at which time I told them I would get several quotes for such services. I am not asking myself should I get a third arborist opinion about this tree as my wife and I really like the tree and shade coverage it has provided each summer.

Great questions were asked during the estimate walkthrough, making much clearer what I was after. Team arrived on time, prepared, and did an amazing amount of work in the time they were here. The yard looked great when they were done, and everything was tidy!

prompt, efficient service. showed up on schedule and finished the job in a day and cleaned up the next.

Everything was great from Jessie sizing up the situation and quoting, to Sharon managing the project to Tyler and Isaac who did the work of 3 men and were incredible in their care. We have become lifetime customers of Urban Forest Pro!

Work was completed OK. Multiple landscape plants were broken, as was some wood on a small bridge. Clean up was OK, but not totally cleaned. When Eddie went through the work order with us before work started, he was not following it as written in certain areas. This led to an altercation with Eddie and my wife. We wanted to direct the crew on certain things, which likely added to the friction with Eddie. However, Eddie should have been more professional. Office called me to inform me that we needed to stay clear of the work areas as this is a safety issue and a violation of the OSHA code. All in all, professionalism could be improved.

I received great communication from the staff - very prompt and professional. The estimator was quick and helped clarify details needed for my insurance company's paperwork. The work crews arrived first thing in the morning. One crew did the tree removal and another crew came a couple days later to do the stump grinding. Very professional, quick, and did a great job cleaning up after completing their work. They will return in a couple months to do replanting in the fall. I would use this company again in the future for any sort of tree service.

It was a fiasco to say the least. We hire them because of their great rating on Angie’s list. I’m not sure if we got a bad crew or what but I expected more from the team that came to our house and cut down our trees. The people in the office were nice and tried to help fix problems in a timely manner. Jesse who I believe was a manager or one of the head guys was great. Most of the crews that came to the house was nice overall. They came sometime in the morning and waited about an hour to get started. They Smoked a bunch of cigarettes but did put them out or got up and moved when my kids walked by. That was thoughtful. One of the crews was not great. I would not allow them to pull their rig on my driveway because I had to sign a waiver that they are not responsible for cracking or damaging the driveway. I could not do that in good conscience because they damaged and broken so many other things prior that week. Because I said no the head guy went on a cussing rant outside my window for all my kids & neighbors to hear. They also trampled my lawn & ruined it by dragging large rounds across the lawn even though I asked them not to lay or drag the rounds without covering the lawn. The office said they should have put stuff down to protect the lawn, but they didn’t. That same day my neighbor & her husband said they saw the crew drinking beer and that really concerned her because of how dangerous their work is. I did not see it. However it wasn’t surprising to hear it because the crew that day was exceedingly careless. Many of the guys did not wear protective eyewear what I thought was crazy but maybe it’s not a rule. It was just careless. During the week we had a lot of damage done to our property. When dropping rounds from trees they cut they broke pipes underground on both sides of the house. They fixed it within a week or two. The First time they thought they fixed it they did not and they left water on for about 14 hours and flooded both my front yard and my neighbors front yard. They did not bring a plumber out to fix it, just a “handyman” from the crew. The handyman they sent out asked me to do some of the work, I told him I was not able to do it & if he did not know how he should probably call his boss. Then Jesse came out and helped the guy fix it. They broke multiple places on our fences and did not fix it until I complained about it. They also left bunch of trash around our property which I picked up after realizing no one was coming back to clean up. The worst damage was done when they cut one of the trees and dropped it on to another tree then it got stuck. They spent hours trying to figure out how to get the tree down. I have pictures of them hanging on the tree and one gentleman got his chainsaw stuck in the center of the tree. After 4 to 6 hours they finally got the tree down. They left a huge gash in the side of the tree we were not cutting down. After a couple weeks they fix the damage on that tree and told me it will be strong for about 5 to 10 years and then it needs to be cut down. So we plan on taking that tree down next year because it’s too risky to have a damaged tree that close to the house. To be fair they did send a guy back to fix all of the places or fence was broken. They did not treat the wood they just put new planks in. We will have to treat the wood so it does not right. They fixed a piece of the deck that they broke. They fixed the two different areas of pipes that were broken underground. They did what they could to fix the damage tree so it heals as much as I can. They threw seed on the lawn are they damaged it we did however have to clean off our driveway from all of the oil marks. And compensation for damaging our giant tree they are coming back to cut down a birch tree that is dying. We can’t do that till the first of the year because we are at our four tree limit for our city. If they follow through and do a good job like they once again promised then I will remove my D rating to a C minus rating. I will do that because despite the insanity of their process they did do the work I paid them to do even though the work they did damaged a lot of our property. However they did fix the majority of it so again they did a terrible job but they tried to make it better. So overall It was a ridiculous fiasco! I paid $10,000 for them to cut down four trees & it should have been pretty cut & dry. They should have cleaned up the property like they promise on their website ( to leave the property looking as good as it was prior to them doing their work) and be done. Instead we paid $10,000 for a huge headache and left feeling taken advantage of. Yes they tried to compensate us for the mass amount of damage they did on our giant tree however if we decided not to cut the tree down it would live for hundreds of years but now we are forced to make the choice to cut that giant tree down because it will only live 5 to 10 years. I am exceedingly disappointed with the services we received and can only hope they will do a good job in January finishing cutting down the last tree they agreed to cut down. I’ll let you know you how it goes after January...

Many of Portland’s elm trees have Dutch Elm disease. The city has put the responsibility to remove the trees, if a tree has contracted Dutch Elm disease, on the property owner. That is very expensive. So it makes sense to inoculate the trees against Dutch Elm disease. I contacted I contacted five different arborists to get an assessment of the costs to inoculate the trees. All of them said the trees did not have the disease yet. They said if it did have the disease there is no treatment and the tree must be removed immediately. Elm disease cannot be cured . All of them except urban Forest pro said that there would be one treatment necessary every three years. They explained the treatment is not something to fix anything in the tree but to act as a repellent to the Beatles who want to attack the tree. The reason it is necessary to do every three years is because the chemicals eventually get flushed out of the trees system. The arborists from urban Forest pro came out and started talking about a “medicine” that they apply to the tree that really cures the trees. But it is necessary to do every year for 3 years. They were very unclear as to if it had to be done again a year, two years, three years, or more after that. And that made it hard to compare to the other companies that said it had to be done every three years. Calling the treatment medicine was also very confusing as none of the other companies used that term. So I called Urban forest pro for clarification. After some very confusing discussion it took a while for them to figure out who I was. After they verified that, they said that they could not answer the question and someone would call me or text me back. A day or two went by and no one contacted me . So I called again and this time someone promised again someone would call me. Someone did call me but told me that what they do is put medicine in the tree for 1, 2, or three years and then the tree is cured forever, never to get Dutch Elm disease again. This story was so different than everybody else’s that I started doing a bunch of Internet research. And what I found matched with what the other arborists said. There is no cure for Dutch Elm disease all you can do is put chemicals in the tree to help prevent the Beatles from damaging the tree. All the other arborist said my trees we’re healthy and what the treatment would be . So the only thing that makes sense is that urban far as pro does not understand how to prevent Dutch Elm disease and they are just BS’ing clients about what they offer. And it felt like I was being scammed.

An arborist came and gave a free estimate for the work that was needed. The estimate came in well below the price of a competitor for the same set of recommendations. We were pleased with the work that they did, including pruning a couple trees and removing a couple trees with stump grinding. The arborist was very straightforward and honest during the estimate in describing what was needed now and what might be needed in the future.

The services performed were excellent. The team was very courteous and communicative. They let my kids wear their headgear while they watched the tree removal. My biggest complaint is that they said they would show up (for day 2 or 3) and then I would have to call the central office to find out they weren't coming that day. This happened a few times over the course of the project. After all of these delays on dry days, they ultimately finished the work on a very rainy day (instead of on a dry day) and dragged the logs on our (muddy) dirt side yard--creating huge ruts. They did a great job removing the trees, I just thought they would be more punctual and respectful of my schedule and also that they would leave our yard in better condition than that. Absolutely courteous, however, both on site and on the phone. We had 4-5 trees removed, 6+ stumps, etc.

We were very pleased with Urban Forest Pro and will contact them again for an estimate the next time we require tree work. Due to the size of our job my wife and I narrowed down a short list of four companies we we wanted to engage for bids. Urban Forest Pro was competitively priced, and they could do our job with in 2-4 weeks. That, and a strong referral from one of my neighbors made Urban Forest Pro our pick. My wife made all the arrangements. She said they were very responsive and professional. They started the morning they promised, and the job finished by week's end as promised. We asked them to come back to address a minor item that was not completed to our satisfaction, and they promptly scheduled the follow up visit. They did **** off one of my neighbors by blocking our drive with a truck for bit, but aside from that one little detail, I give them an A.

The first call I made was to have the trees trimmed while there were still leaves so that they could see the dead branches that were left the last time this was done. Urban Forest Pro had to postpone and the trees were bare by the time they got there. That is okay because they said they will come back in the spring if there are dead spots. The clean-up was my main concern--they left a huge rope and clamp on my lawn and it was not picked up for well over a week when the estimated came back to check to see the job was done correctly because I felt that one tree was still hanging way out over the street and over my neighbors yard. He said it was okay. Then today, I spent 45 minutes cleaning up the lawn and garden of small limbs and twigs that were definitely cut from the tree. There are still more out there, but I ran out of time. This clean up and the length of time it took to get to my job are my main concerns.

After I sent a couple of emails asking for an appointment, Urban Forest determined that our address was outside of their service area. Their address is in NW Portland, and we live in Hillsboro. They must have a small service area. My refund was prompt.

Good but it took a lot longer than expected to get the wood hauled off.

Matt and his crew arrived promptly, surveyed the situation and efficiently removed two large maple trees, one live, the other dead. Their careful, professional rigging brought everything down safely, right where intended, avoiding damage to structures or other plantings. They did extra work to make our cleanup easier. We were very impressed and would use them again without question. A "win" for both service and cost!

We were happy with their work! I would recommend them and use them, again.

The work was good. The provider lost my check out the window of his car. He didn't retrieve it or let me know. I found out when I got a billing from the company.

The morning that the crew was supposed to arrive, no one showed up at the appointment time. I heard a chipper going in front of my neighbor's house and saw that a tree service crew had cut down the blue spruce tree in their front yard. I thought the coincidence of the neighbors getting tree service for the exact same job at the exact same day and time was unlikely, so I called the project manager at Urban Forest Pro. She said the crew was supposed to be at my house. I responded that no one was at my house but a crew was cutting down my neighbor's tree and I hoped they had not gone to the wrong address. Turns out that is exactly what happened! Fortunately, the neighbors, who are renters, had been asking their landlord to remove the tree from their yard. They thought the landlord had finally agreed to their request but forgot to notify them so they encouraged the crew to cut the tree. By then, the project manager had reached the crew leader by cell phone and made him aware of the mistake. The apologetic crew then came to my house and removed the tree that they were supposed to do. They were professional, safety-conscious, and skilled at laying the tree down on the lawn without damaging the house, fence or nearby plants. They cleaned up the site pretty well, too, chipping the tree and limb debris. Another person came the next day and ground the stump. All that was left for me was to pick up a couple of 5-gallon buckets full of stump wood chips and rake the site. Now it is ready for me to plant something more appropriate in the spot.

Crew showed up on time. Consulted with us throughout to make are results met our expectations.

I did not feel comfortable hiring this company. I was not impressed with the level of professionalism and care to explain what I needed done. Unfriendly. And the bid came in 3 times as much as all my other bids. I had a strong feeling Jeff was not interested in performing the work I needed done.

Very well, obviously have done this before and were well organized into 3 crews - crane operators/polishers, arborists making the cuts and debris clean-up. Stump grinding was done same day (day 2 of removal) and all the grindings were taken away the next week. I have places that I've had to clean the sap off of, and the street where the logs were placed awaiting disposal will never be quite the same, but nothing was damaged otherwise and we have a new backyard which was the objective.

This is the second time I have worked with Urban Forest Pros. They are prompt, knowledgeable, and very pleasant. My calls were returned right away, the arborist comes out to consult immediately, the work is scheduled and completed in a timely manner. I highly recommend them!!

The service went smooth. We were happy to be penciled in the same week we called since they had a cancellation!