SHLEIFER FURNITURE

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Though I did not end up purchasing my sofa from Shleifer, I wanted to say that I was impressed with the helpfulness and knowledge of the sales people and the diversity of the selection. I love that they sell consigned pieces of furniture along with the new pieces. They also have a VERY large selection of different fabrics and colors. I would definitely recommend this store to anyone looking for a new piece of furniture.

I had been to many furniture stores looking for chairs that I like at a reasonable price. Finally went to Shleifer and found them.  Gene was helping me and I really appreciated his relaxed & helpful manner.  I found the chair on sale & he knew I was going to order 2 matching chairs.  As my sister & I were looking at the fabric samples he came over to say he had just checked with the owner & the manufacturer was having a special (& these chairs were already on sale) & if you purchase 2 chairs you get $100 off each & get to pick from all fabrics (least expensive to most) for no extra cost. That saved me $300 per chair because the fabric I decided on was of course one of the top price ones.  He did not have to let me know about this sales because I was preparing to purchase them anyway.  I liked that.  So I am happy with my purchase of $1,800.00 worth of chairs for $1,200.00.  Its an old building, with good customer service & friendly people.  I will shop there in the future.

We were very pleased with Shleifer and its employees. During our initial shopping experience, Nate in particular was very helpful in helping us with our design choices. Their delivery crew was also top notch. We were also very pleased with Schleifer's prices.

We were most particularly impressed with and grateful for how Mr. Stuart Shleifer handled a manufacturer's defect, acting vigorously on our behalf to ensure the manufacturer made it right for us. I am convinced that had we gone to a large furniture chain store instead, we would have been out of luck and on our own.

This family-run store operates how businesses ought to be: with friendliness, skill, and ethics. Highly recommended.

The initial portion of the transaction was great. I knew what I was looking for and Nat was great to work with in placing the order, which took place October 11. After that I dealt strictly with the customer service departmentm which is why this review has a "D" rating overall. On October 28 I called (as suggested at the time of purchase) to find out the estimated delivery. I was told there was no fabric delay and that the sofa was in production. I also was told they would follow up to "push it along" and call me back November 4 or 5 with an update. When no update was received I called November 12 and was told the sofa still was in production but they would check with the factory and call back later in the afternoon. Again no call back. Ultimately, the sofa arrived (within the original time estimated) and was scheduled for a prompt delivery, which took place on December 3. Unfortunately, this is where my frustration with Shleifer started. On December 6 I contacted customer service to advise that the welting on a seat cushion was improperly sewn. I was told they would contact the manufacturer for authorization to send a repair person. The repair person finally came on December 30. In the 3-1/2 weeks between the time I requested the repair and December 30, I contacted customer service numerous times. First when I had not received a response to my repair request. Then to follow up a week later which was the time I was told it would take to get authorization from the factory. Then a week later only to learn that the request had not been forwarded to the factory. In each of my communications I would request a follow up call, which would either not come, or would be made to a phone number other than the one I requested. The contract upholstery repair person was fantastic. He explained that Shleifer had been undergoing a staffing change that had impacted their customer service (the long-time customer service manager had left, and his replacement had lasted only one week) but that it was now resolved. He also agreed with my assessment that the sofa should not have passed inspection, either at the factory or upon receipt by Shleifer. The sofa cushion cover could not be satisfactorily repaired, so the repair person said he would let Shleifer know that they should order a new one from the factory for me. We discussed where to have the cushion cover delivered, and I asked that it be delivered to Shleifer because I would need help changing out the covers. I did not think it was necessary to request that someone come to my home to replace the cushion cover. In light of the New Year's holiday he said it was not likely the order would be placed before the following Wednesday (Jan 4). When I had not heard from Shleifer after two weeks I contacted them again. I was told by Elizabeth that she could not tell that the order had been placed and that she would follow up and get back to me.... Ultimately, the cushion cover arrived. I called Elizabeth to determine what evening hours were so that I could come after work with the cushion, specifically explaining I would need help with the replacement. She assured me that either the owner or the customer service manager would be able to replace the cushion cover for me. When I arrived on the evening I had told her I would be in, she brought out the cushion cover, which was still in the unopened shipping box (and therefore not inspected by Shleifer) and handed it to me. I asked again if someone could help me replacing the cover. She then asked the new customer service manager if he knew how to replace the cushion cover and he said he wasn't sure but he would try. I asked to inspect the cover before it was put on, because Shleifer had not done so on my behalf. Fortunately, it appeared to be well-constructed. The customer service manager struggled a bit with the cushion cover, then took it out of my view to work on switching it out with the new one. I had time to walk the store twice while this was being done. As I was waiting, it occurred to me that no one had discussed fabric protection with me. I asked Elizabeth if the fabric protection comes from the factory and she said it was applied by Shleifer. After confirming in her computer that I had in fact paid for fabric protection she said I had two options: I could take the cushion to the warehouse a few blocks away, have it sprayed and then take it home (waiting at least an hour before sitting on it), or she could take the cushion herself and deliver it to me. Given the entire lack of any follow through by the customer service department I had no confidence that if I left the cushion with Shleifer I would get it back without more frustration and delay. So I opted to take the cushion to the warehouse and wait for it to be processed. The customer service manager returned the cushion to me as I was chronicalling my frustration with Elizabeth. He simply handed it to me and walked away, even after I asked if he was the manager. Clearly he was not interested in hearing my complaint. As I left the store with the cushion, no one from customer service offered to help me take the cushion to my car (it is large and bulky, and I am not young). A salesman saw me struggling with the door to leave and offered to help, which I appreciated. I love the Rowe sofa; in fact I love it so much I am ordering a second, but from a different Rowe dealer this time. I had advised Elizabeth of this when I learned I had once again fallen through the cracks when the cushion cover was to have been ordered. Her continued explanation of customer service changes that had been "fixed" are not credible. At all times I dealt with Elizabeth and nothing with her changed for me throughout the process, including my last interaction. I know that Schleifer has a good reputation, or at least has in the past. It is why I went there in there in the first place. However, this was my first, and my last, experience with Shleifer. I have ordered a lot of furniture over the years, some of which needed service after delivery and all of which went very smoothly. I was beyond disappointed in Shleifer's level of customer care.

One year ago we were in the market for a living room chair. We went to Shleifer and received great service and a great chair. It is holding up well. The selection was good as were the prices (we bought at one of their sales). You could buy more expensive/high-end furniture but we found the quality for the prices here to be a good value. I also liked the fact our chair was made in the USA and came with with a good warranty. Wait time was about 6 weeks for the chair. The couch we just purchased (also on sale) has not arrived yet (wait time 6 to 8 weeks). The couch is also made is the USA and comes with a lifetime guarantee for structure and cushions. Again the service was excellent. The salesperson was very knowledgable and friendly. Delivery is $95. I would describe the overall styles in this store as more traditional. Some stores we went into seemed to have a lot of modern design or big flashy decor. Shleifer seems more middle of the road. I would have liked a little more upholstery selection when we bought the chair (although I do like what we got) but found something I really like for the couch.

We stopped at the store after my wife spoke to salesman Nat over the phone. We were looking for a new table and chairs. Nat was there and was courteous and attentive. As we approached the table area he gestured toward the selection and said all the items were immediately available, which I took to mean no ordering was required. He then added that they were all locally made. I picked up a chair, turned it over and saw a "made in China" label. Nat said that while the wood was from China they were actually made locally. About ten minutes later as we were looking at a particular table we liked Nat commented that it would take three days to order it. By then I was feeling very uncomfortable about any transaction at that store. My wife and I took a walk to discuss a possible purchase. We agreed that the table we liked appeared to be reasonably priced, and that in itself was what we should focus on and not the remarks of the salesman. When we returned I expressed some reservations to Nat and soon Stuart Shleifer approached me. He was dignified, courteous, and friendly. He emphasized that his policy was to build long-term loyalty in customers by offering exceptional service. We left the store to comparison-shop elsewhere. Later on my wife called up the store with the intent of making an offer on the table and chairs; however, she was told that she would have to make a deposit (presumably by credit card) over the phone in order to secure the table. That was enough for me. We ended the phone call and resolved to have nothing to do with Shleifer Furniture in the future. The irony of the experience is this: if Nat had simply told us up front that the items were made in China and that there would be a waiting period before delivery we would probably have purchased the table with chairs and I wouldn't be writing this review. At another major furniture outlet every table I checked was made in China.

Oops - the "overall" story is in the box above - The following description belongs in "describe (in detail) the services performed"... I purchased a chair and ottoman for my livingroom. The salesman (Gene) was very nice, helpful and knowledgeable about the various manufacturers, etc. The chair & ottoman was in stock in their warehouse and they delivered it on the date I chose. They called the day before to once again verify the date and time of my delivery. The two delivery men were courteous, friendly and professional. My furniture was delivered on time and was in perfect condition.

We were able to define our needs and pick out the finishes and colors that suited our space best. Kent was very patient and helped us pick out exactly what we wanted.