SEARS HOME IMPROVEMENT PRODUCTS

We use Sears usually for appliance repair because it’s convenient and they do a pretty good job. I’ve done service contracts with them, so it really doesn’t cost us anything when they come out. The service contract cost like $200 or $300 for a couple of years. I think service contracts are expensive, but that way I don’t have to pay to call them.

Very well . The technician was professional and courteous.

I would use them again in the future.

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unknown

They are dependable, and they are timely. They get the job done, and they stand behind their product too.

Terrible experience. We ordered the job and signed the contract in October 2013. We received an offer of a $150.00 valued in-home estimate of flooring for free, as a courtesy to Sears and quot;valued customers), and set up appt. The representative (salesman, Josh), gave us estimate for carpeting, what we were originally interested in, and we rejected the job because it was higher cost than expected ($14,000. to $15,000 for our -2000 square home. Josh then asked if we wanted to replace our original tile (1996 home). He told us how it would beautify our kitchen, and would be a positive upgrade that would increase the value of our home, and look so much better. We looked at samples of granite and other solid surface samples that were the size of 2and quot; x and quot;2 in the sample book. We agreed on type, color, etc. signed paperwork (mistake), and was told that the installer would make appt. to measure out counters. A week later installer/fabricator came out. As we were close to holidays by then was told that it might not be done right away because they were so busy. We agreed. Salesman said we could drive up to Seattle and quot;if we wanted toand quot; to look at the granite!! We declined to make the long drive. Next contact was when two workers came to install the counter. They demolished the existing tile, brought in granite........was wrong color, not close to what we chose. I immediately called the and quot;project manager, Jeffand quot; at Portland office. He told me to call salesman, Josh to work it out. Called Josh, he said that Jeff should take care of!! Jeff told me that we got what we ordered and nothing could be done. I insisted that they take it out and cancel the contract, it was NOT the right order. I kept getting the run-around and kept being told that there was nothing they could do. After the many phone calls I started emailing to Jeff, with cc to manager John Marsol, to have a record of what was being done, or not done. After many weeks of fighting with several e-mails to the manager, and even the head of the Corporation, which is located in Florida. Only offer to me to resolve this was to make the drive to Seattle and personally pick the color that we had originally ordered. Feeling beaten, we went up there!!!!! Later saw email between manager and head of Corp. to NEVER have the customer go to the granite supplier. A few weeks later (and more calls on my part) the installers came out and installed granite we wanted. Never saw the and quot;boss/ownerand quot; of the installers. I asked the manager of Sears Home Improvement, John Marsol, to please come to our home to look at the finished product, as it was a bad and messy install. Wasn't fit correctly around sink, rough edges everywhere. He declined. People need to know what I found out.......this outfit is NOT SEARS, just umbrelled under the name. These guys are in Oregon, they sub out the work to Herreidconstruction in Wa., they buy all of the granite from Consentino Inc. located in Seatle. This job is so ugly. I've never seen such a lack of customer care and disrespect.

The carpenter assigned to the project (Gary B.) was professional, patient, and really paid attention to detail. His work standards are very high. We are very happy with the finished product.

THEY ARE VERY RUDE. SEARS SAYS THAT THEY HAVE PROFESSIONALS, BUT THEY ARE JUST DAY LABORERS. ON THE NORTH SIDE OF THE HOUSE THERE ARE PIECES JUST NAILED ON HERE AND THERE. IT LOOKS LIKE A JIGSAW PUZZLE, THEY JUST KEPT CUTTING SHORT PIECES AND POPPING THEM IN. HAVE NOT FINISHED THE BACK PORCH OR THE FRONT PORCH, AND WHAT THEY HAVE DONE IS ALL WRONG. THEY HAVE BROKEN AN ORNAMENTAL TREE. HAVE BROKEN AN OUTSIDE LIGHT. THEY LEANED THEIR LADDERS UP AGAINST MY GUTTERING AND THE GUTTER HELMETS (ALL AROUND THE HOUSE), DAMAGING AND BREAKING SOME OF THEM. THE CONTRACTOR FELT THAT HE FINISHED THE JOB, BUT THEY CLEARLY ARE NOT FINISHED BECAUSE THE SIDING IS NOT ALL THERE (ALL-STAR CONSTRUCTION, LES MAFARA, IN SANDY, OR) THIS HAS BEEN SO STRESSFUL, AND THEY ARE STILL NOT FINISHED WITH MY HOUSE. THERE WAS NOT A DAILY CLEAN UP (SEARS STATES THAT WOULD BE DONE). IT STATES IN THE CONTRACT THAT THE AWNINGS AND GUTTERS WILL BE REMOVED AND RE-INSTALLED, BUT THIS HAS NOT OCCURRED EITHER.

THE COMPANY WAS REALLY GOOD. THERE WAS A LITTLE BIT OF A PROBLEM WITH THEM ARRIVING ON TIME, BUT OTHER THAN THAT, THEY WERE GREAT. VERY GOOD PROFESSIONALISM. THEY EVEN CLEANED UP THEIR OWN MESS.

OVERALL I WOULD SAY THEY ARE FINE. I WOULDN'T GO OVERBOARD WITH IT. I WOULD SAY THEY ARE OK. I DIDN'T ACTUALLY BUY THE PRODUCT SO MY IDEA OF THE PRICE IS NOT ACCURATE.

I DIDN'T CARE FOR THE COMPANY. THE WORK THEY DID WAS SHABBY. I FELT I COULD DO A BETTER JOB, MYSELF, THAN WHAT THEY DID. IT LOOKS LIKE IT IS JUST HANGING THERE.

THESE GUYS DID AN EXCELLENT JOB. ATTENTION TO DETAIL AND SOLID CRAFTMANSHIP. VERY ACCOMMODATING TO OUR NEEDS AND FINISHED THE JOB AHEAD OF SCHEDULE. WILL RECOMMEND.

THEY DID A WONDERFUL JOB SHOWING GREAT WORKING ETHICS, VERY FAST HARDWORKING YOUNG MEN WHO WAS EXPERIENCED AND VERY KNOWLEDGEABLE WITH THEIR SKILLS AND ABILITIES.

MY OVERALL EXPERIENCE WITH THIS GENTLEMEN FROM SEARS WAS GOOD. HE WAS VERY PROFESSIONAL AND SHOWED UP WHEN HE WAS EXPECTED. ANSWERED ALL QUESTIONS I HAD.

WE ARE HAPPY WITH THIS COMPANY, WE SHOPPED AROUND AND THE PRICE SEEMED GOOD, THEY WERE VERY HELPFUL IN OUR DECISION TO GO WITH THE VINYL SIDING, THEY WERE AND EXCELLENT COMPANY TO HIRE.

WE WERE VERY PLEASED WITH THE QUALITY OF THEIR WORK. THEY HAD A GREAT WORK ETHIC, VERY PROFESSIONAL AND EXTREMELY KNOWLEDGEABLE IN THEIR LINE OF WORK.

THE LADY DIAGNOSED THE PROBLEM AND FIXED IT WITHIN ABOUT AN HOUR AND A HALF. THEY CHARGED AN AWFUL LOT JUST TO COME TO MY HOUSE, TO TELL ME HOW MUCH IT WILL COST TO FIX THE ITEM, THOUGH.