Rose Heating Co Inc

This company advertises on their website and all other profiles that they offer 24/7 emergency services but very clearly only operate 40 hours a week. After repairing a part for me 6 weeks ago, I found my furnace malfunctioning again and due to the recent repair I felt obligated to go through Rose Heating again in case it was the same part malfunctioning (as it would be under warranty). I called and left voicemails on 4 separate days (all during regular business hours) and did not receive a call back until I reached out to a competitor. The competitor (who does not advertise 24/7 services) was not able to schedule me for a few weeks but was kind enough to call Rose Heating while I was on the line to attempt to reach them directly. It was not until this competitor left a voicemail on my behalf that I finally received a response from Rose Heating. After explaining my gripe to Jim (owner of Rose Heating) he was not apologetic whatsoever and essentially told me I was free to use another company in the future. I was not offered any consolation and was charged for the full service fee and part that needed to be replaced. I'm extremely disappointed in their customer service for ignoring my voicemails for 5 days (while advertising 24/7 services). I fully believe I would have been ignored had the competitor not reached out on my behalf. Jim also did not understand why I felt obligated to use Rose Heating even after explaining that I, as a layman, have no way of knowing if it's the same part he had just replaced that is malfunctioning again. Jim will tout over and over again that they've been in business for over 60 years (3rd generation owner) and they're the oldest HVAC company in the state. However, inheriting a family business does not give you a pass to provide non-existent customer service. The success of his grandfather's business is not any indication that Jim will provide the same level of quality they might have once been known for.

It was excellent service. I would recommend them.

I don't write reviews or spend much time on this sort of thing. But I feel like I owe them this. They are friendly, punctual, and more importantly, HONEST regarding parts, labor, and pricing. This is in deep contrast to some other companies, unfortunately. Rose Heating did a complete tune-up and caught (and fixed) a minor issue (leaky hose) without any additional fees (previously another company tried to get me to buy a whole new furnace after catching an issue). And again, when my AC had a problem and Rose Heating came out, they took a good look, made a good diagnosis, provided the one part that needed replacing, and fixed it that day. Perfect. Thanks. Highly recommended.

The technician was timely. He was professional.

Our heater went out a week before Christmas. I contacted them and they immediately responded, came out and fixed our heater that needed a new part. It was so amazing! It was two winters ago, but I am still so grateful for the attentiveness, honesty and great pricing.

They are the company who installed my HVAC System. I have been using them for around 30 years now, and would recommend them! I have never had a problem with them, it has always been good.

Troubleshoot furnace and AC shutdown to blower motor and replaced with new blower

the job and repairs were explained very well Everything was done efficiently and completed in total accordance with the estimate

It went well John knew exactly what was wrong with it (bad contact), so replaced it.

They installed a furnace and performed maintenance on it as well. They are very reasonable and do a good job.

Rose Heating did a great job, as usual.

work went very well

The visit went perfect. They fixed the problem with the furnace right away. I was so glad they could come to my home outside of their normal business hours and on the same day that I called them. They as well as most companies charge a little bit more if they come to your home during the off hours if it is an emergency. But I was glad they could come to my home at night and get my furnace fixed.

Work successfully completed

replaces thermostat, fast!

As first time home-owners, we had a lot of questions. Jody answered everything I ever wanted to know about furnaces and more. We took a couple of bids, and went with Rose Heating. The only part I wish they can improve on is their reception service. I will more often get their basic answering machine than a real person. That said, someone returns my call within an hour every time. They use Carrier furnaces, which is in the top 5 of reliable brands.

Jim was timely. He followed through with what he said he would. There was not enough space in the crawl space area for him to hook up the air conditioner to the ducts. He had to snake the lines through the attic area.

Great. No problems

Great! The person was very informative. I would definitely give them the highest recommendation.

They were great. They came in, told me what I needed, took care of it. They're reasonable, quick, thorough.

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