MICHAEL'S FINE FURNITURE

I went into the store hoping to buy a new sofa. The selection was not very good and the staff on the floor followed me around the entire time I was there and did not allow me the opportunity to look around independently. The salesman repeatedly asked me if I had questions, despite my repeated reports to him that I was fine and just wanted to browse. I like to be addressed when I first walk into a store and then afforded the opportunity to look around and then ask questions if needed. The staff was nice, but a little pushy.

They did not stand behind their word. Their furniture fell apart and they could not repair it. The warranty was not valid any longer due to the fact that their vendor went out of business. They were rude and difficult to work with. Do not do business with this firm in the future.

DELIVERY OF OUR FURNITURE WAS ALWAYS PROMPT AND COURTEOUS. AFTER LIVING A COUPLE DAYS WITH ONE PARTICULARLY HEAVY PIECE WHICH HAD TO BE HAULED UPSTAIRS, WE ASKED IF WE COULD RETURN IT AND TRADE FOR A DIFFERENT PIECE WHICH WAS EQUALLY HEAVY AND DIFFICULT. THE TRADE WAS MADE PROMPTLY WITH NO EXTRA CHARGE (OTHER THAN ANOTHER DELIVERY FEE) AND NO HESITATION. PRICING WAS COMPARABLE WITH MOST OTHER FURNITURE STORES WE SHOPPED.