Matrix Integrated - Downtown

Embed review Write an update Edit review 4/26/2020 1 photo "BEWARE MATRIX INTEGRATED" I m 57 year old local small business owner and recently found my lifelong dream car a Twin Turbo Porsche Gemballa It needed work, a new clutch, electrical etc. I also wanted some mods so I started searching for the right shop. After researching I decided to try "MATRIX INTEGRATED". They assured me they could handle anything I needed on my highly modified Porsche and all their work was GUARANTEED so I took it in.The prices were a lot higher than most places but I figured it would be worth it for high quality guaranteed work. I'm not wealthy but I understand the value of quality work an I am willing to pay but expect to get what I pay for. Everything seemed to be going well until I picked the car up. paid the almost $10,000 bill and started home. The first serious issue actually started ON THE WAY HOME while on the freeway the new "high performance" clutch started slipping badly with just slight acceleration. So...of course the minute I arrived home I called MATRIX. They just told me it was normal. I'm no novice, I have been racing high performance vehicles of all kinds since I was a kid and have broken in many new clutch on numerous vehicles and never experienced anything like this. I do most of my own work on my all my vehicles including several clutch installations. They THEN gave me very detailed instructions on how to break in the clutch. Funny thing is THEY GAVE ME NO INSTRUCTIONS WRITTEN OR OTHERWISE UPON PICKING THE CAR UP? ***!! Saying it could keep slipping like that for between 500 to 1000 miles till the clutch was broken in. This sounded crazy to me so I did a little research, After talking with other high performance experts they all said if it was slipping like it was there was a problem with either the installation or the clutch itself was faulty from the factory. None of which Matrix even hinted about! Serious issue #2) Anxious to drive my car I went to start it. I always check fluids on my vehicles & noticed the gauge said it was low on oil. I checked manually and sure enough it was...GET THIS...3 QUARTS LOW!! DOUBLE ***!!!! Also noticed that the lid was NOT LATCHED and would not latch properly (I later learned that this was because MATRIX had reinstalled it improperly and then just left it like that sending me home with an open engine lid flopping up and down.. It caused some damage and needed to be completely removed, fixed and properly reinstalled. I immediately called again regarding the "missing oil" and the lid and their response was nothing more than "oh, sorry!!" Not please bring it back and well fix it, let use compensate you for the mistake, missing oil, damage and labor..NOTHING!!! TRIPLE ***!!!! The clutch just kept slipping and getting worse and worse. After several calls to them and their answer always the same "it should stop anytime now" I finally demanded they look at it and brought it back in. Again NOTHING "everything seems normal" and they sent me away WTFX4..... Ok so now im REALLY beginning to worry about their competence and all the other work too and at this point whats becoming evident and much more important is how the whole thing is being handled.... I have owned several businesses and realize mistakes happen, products sometimes fail and stuff doesn't always go as planned but in my experience and opinion how we handle it is the key to almost every positive ending. So after realizing going to them was getting me nowhere and really didnt want them to do any more work on my car anyway and quite by accident while I was having lunch with my daughter in Lake Grove I found AR AUTO. I told them I was looking for a shop to handle my Porsche. They said Porsche is one of their specialties. Since I had gotten it back for MATRIX It was leaking a oil and running funny (weird because it hadn't been when took it in) AR AUTO took it immediately. got everything fixed quickly and properly at a "less than expected" price. While we were going over everything they mentioned the clutch slipping during their test drive. I had not even mentioned the clutch or the MATRIX ordeal but then explained the whole thing and they assured me there was a problem with the install or the clutch itself and that it should NEVER be slipping like that. Now confirmed by yet another reputable shop I AGAIN called MATRIX if I could bring it in for them to re-do the clutch. They refused saying I could bring it but I would have to pay for It so I had AR do it and during the repair they found that the IMS bearing was also leaking and that was also replaced by MATRIX so yet another serious mistake!! Either that or it just never really got replaced and they just charged me for it. Less than 1000 miles since their repair and all I asked for is a refund for the cost of the re-repair which they refused! I will be suing promptly!! !!!!!!!"BEWARE MATRIX INTEGRATED"!!!!!

This business used to have a good reputation. However, that is long gone. I took my Porsche in to have coils overs put on and an alignment. One of the coil overs was not tightened and it didn't feel right. After taking it to another shop I found out the car's tie rods (suspension) were shot. They did the alignment anyway. It's like doing a tune up on an engine that doesn't have compression - a waste of money and time. There was also a broken swaybar end link that I wasn't told about until I picked it up. What kind of shop does this? A very dishonest one that clearly doesn't want to have repeat business, care about their customers and / or perform quality work. They call themselves a "premier" repair shop. They don't act that way. I would be surprised if they could compete with any repair shop on 82nd. These five star reviews are definitely shill. So if you looking to be treated terribly with horrible communication and demeanor (Pete), not have your car fixed or maintained correctly and charged way over what capable and reputable shops charge than by all means set an appointment - this is your place.

My husband and I have had Matrix Integrated work on our Porsche Cayenne a number of times and have always receive skilled work with a lot of dedication to making sure everything is done right. Sometimes we just needed routine maintenance, which was always done well and quickly, but a couple of times we needed help with something out of the ordinary and Matrix was a great choice for us, There was even a time when we needed to see if a different wheel and tire combination would work and they actually went to the trouble to borrow a wheel like we were considering to test out (and since it didn’t fit, they saved us a lot of money). We’ve never had a bad experience and have always found the Matrix crew to be really interested in making us happy. It’s very good organization with talented people.

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They are very professional and easy to communicate with. Their work is always outstanding. They also have excellent follow up and check to see that everthing is working fine.

My car wouldn't start. They fit me in the next day, no problem. Called me to okay all that needed to be done before it was done. Gave them a max of what I could afford at that time and they stuck to that. Very responsive and professional.

I went into Matrix three times to test my my car's computer to see if it was ready for DEQ inspection. Twice, the owner Jeremy helped me. The last time, it was another employee. They all went to work quickly and were very informative on what they were doing. Jeremy researched the problem I was having resetting the sensors after the battery was disconnected for some body work on my Porsche Boxster. Every time, Jeremy and his staff were friendly and professional and knowledgeable. And they never charged me a dime. I've also had maintenance work done on my Porsche at Matrix in the past. All went well.

Great service, good price.

They performed the diagnostics and answered my questions about possible false EML warning light indications. Gave me an estimate for time and cost and came in below on both. They did an excellent job of managing my expectations.

Great

Jeremy and the crew at Matrix are by far the most professional and highly trained mechanics for all your German engineered cars. Would absolute trust them in every respect.

Very well. Professional, responsive. Completed as promised. Work done explained in detail with recommendations for the future. Subsequent phone follow-up to ensure all was well.

Matrix specializes in Porsches and Mercedes, they also do repairs on Volkswagen. I stopped going to them because diesel just wasn't their forte. I think that they did an okay job with my Volkswagen, but I knew that I could find someone better for my needs. I think to bring my vehicle to Matrix I would need to be bringing them a really high end vehicle.

These guys are great - factory trained technicians and they are all enthusiasts. I have had other work done here before and will continue to take any Audi or BMW to them.

Their front desk is always on the ball. They are very thorough with their explanations of the work provided. They are very honest and integrity is important to them. They are super responsive.