Envision Interior Designs, LLC

"Hi Tony, I apologize you don't feel like you received quality work. Your issue was escalated from the on-site Technician to our Office Assistant, who then further escalated it to the Operations Manager. As explained on the phone, and in the email the Owner then sent you, we did not want to further the damage to your roof and that is why we went the treatment route that you agreed to. We also offered to do an additional treatment for free or to not charge you for the last one, in an effort to go above and beyond. Unfortunately, the specific processes you asked us to perform were outside of our normal standard scope of work. We do not handpick moss off the roof but use a standard metal thistle brush (which again, with the shape of your roof would have done more harm than good). So instead of just taking your money and doing it, we suggested another safer option for you."

"Hi Frank! We have tried contacting you to discuss this job. No services were provided while we were there. We gave you some estimates as to what the cost would be to do the service and you said you wanted to think about it. We agreed to an assessment fee that could be applied to the services you wanted when we came back out but we never heard from you! If you still want these completed, please give us a call."

"Thanks, Dave! We love Austin!"

"Thank you Jeff!"

"Thanks, Cameron! It was a pleasure helping you!"

"Thank you for letting us take care of your beautiful home Dorene!"

"Hi Diana, I reviewed the pictures from your job and do not see any debris remaining in the gutters. These pictures were attached to your invoice. Please let me know if you cannot see them still! We did come out after the initial service and removed one of your downspouts to help with the clog you mentioned to us. Hopefully that showed we are willing to help complete the job correctly. If you have additional concerns, please don't hesitate to reach out to maiXXXX so we can help. We didn't do any work on the roof itself, but we do have a good tile roofing company we can refer you to."

"Thank you Charles! We think Harley is great as well!"