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Flooring America of Oregon
Carpentry Framing - Install, Carpentry Framing - Repair, Interior Trim and Decorative Moldings - Install,
About us
Call us at 503.655.9421 or Email [email protected] to schedule your FREE in home consultation. WE DO NOT REPAIR OR RESTRETCH CARPET. DUE TO INCREASED VOLUME, OUR MINIMUM PROJECT AMOUNT IS $2000 FOR MATERIAL AND INSTALLATION. We are the most recommended flooring store in Portland! How is Flooring America of Oregon different? -Warranty on materials and LABOR! We do not sell you material and then refer you to an installer, with 5 to 50 year warranties on our products, our labor is performed by our certified craftsman and guaranteed for the life of the product! Most stores warranty labor for only 1 year and have many exclusions in the material warranties they offer. For instance, most carpet warranties exclude stairs and hallways (which get the most traffic). Our Tigressa Nylon carpets are warrantied on stairs and hallways and even carry a Confidence Plus guarantee. - Superior service! As a family owned small business, we care about our reputation. We take pride in every project and treat our customers right. Quality assurance and job follow up are of utmost importance to our sales and production team! If you are not happy with ANYTHING, even the style or color you chose we will replace it for free on our 4 and 5 star materials! -Great Prices! As part of the largest flooring buying group in the country (Flooring America), we collectively buy more flooring than Home Depot and Lowes combined, so we compete with the big guys on price along with monthly promotions and brands you don't find elsewhere. We carry a great selection available in our 5000sf showroom. - Interest FREE financing! Same as Cash financing for 1 year available. No interest financing up to 5 years through Synchrony Financial! We look forward to meeting with you!
Business highlights
38 years of experience
Services we offer
AND VINYL FLOORING AS WELL AS AREA RUGS., CARPET, CERAMIC, COUNTERTOPS, LAMINATE, OFFERS HARDWOOD
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8248 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 10% | ||
| 3% | ||
| 2% | ||
| 0% |
Showing 26-50 of 248 reviews
Jared W.
Jul 2017
Excellent. Best customer service I've ever experienced! The
Rosemary C.
Jun 2017
From the first contact at the store until the carpeting was installed, this company was the epitome of excellent customer service. Everyone was friendly, knowledgeable, and professional. The installers were efficient, did a beautiful job, and cleaned up everything before they left. We couldn't be happier!
Response from Flooring America of Oregon
"Thank you for the great review! It was a pleasure to work with you and I hope you enjoy your new carpet! - Sincerely, Micah Watts (owner)"
Jordana E.
Jun 2017
Flooring America was amazing to work with. I'd called around and tried to get estimates from a few different organizations, and only Flooring America was willing to work with me before I closed on my home so I could get them in and get the work done as quickly as possible after close. On top of that, their workers did an amazing job and finished a day earlier than anticipated. I couldn't be happier with my experience with them and recommend them highly to others.
Response from Flooring America of Oregon
"Thank you for the great review! I'm glad we got to work with you, and hope you enjoy your new flooring! - Sincerely, Micah Watts (owner)"
Tamairah B.
May 2017
Professional, knowledgeable good people. Happy with their pricing , their service and their work. There are some other places in town that are overpriced. I really appreciated how Micah was able to steer us to the products that fit our needs.
Response from Flooring America of Oregon
"Thank you for the great review! It was a pleasure to meet you and to work with you! Hope you enjoy your new flooring! - Sincerely, Micah Watts (owner)"
Sharon R.
May 2017
N/A
Wonderful people to deal with, very helpful, excellent customer service
Response from Flooring America of Oregon
"Thank you for the great review! I hope you enjoy your new carpet! - Sincerely, Micah Watts (owner)"
Sandra B.
May 2017
The pattern was straight and it could not have been better. They also moved all the necessary items. Two bathroom and kitchen. Did pay extra but we'll worth the cost. They were fast as well.
Response from Flooring America of Oregon
"Thank you for the great review! It was Caleb, Thomas, and Ed's pleasure to work with you. Hope you enjoy your new vinyl flooring! - Sincerely, Micah Watts (owner)"
Lori L.
May 2017
While there were not many choices of flooring that weren't in the beige palette, we did find ones we liked, only to find out that one had been discontinued. This was the only frustrating moment. So we chose another. This one arrived defective, which the installers noted right away. They called their supervisor who came to see it and met the materials rep here, who also came to inspect it, and a replacement order was placed. All of this was handled very courteously. We were on a very tight turnaround due to some weather delays and then permit delays. They got the install completed in time and the floors look great! They were very tidy, polite and unobtrusive. This company was a pleasure to work with. They were responsive and helpful from the sales team, to the installers to the billing department. Will use again and pass their name along! Can't recommend them highly enough!
Response from Flooring America of Oregon
"Thank you for your review, and sorry for the initial frustration. In the flooring industry our suppliers refresh their lines every six months, so we try to keep up on pulling discontinued products from our showroom. Hope you enjoy your new flooring and can't wait to work with you again! - Sincerely, Micah Watts (owner)"
Diane M.
May 2017
Everything went really well from tear out to compleation!
Response from Flooring America of Oregon
"Thank you for the great review! It was a pleasure to work with you again, and I hope you enjoy your new flooring! Hope to work with you again soon! - Sincerely, Micah Watts (owner)"
Shelley R.
Apr 2017
I have been very happy. The flooring was excellent quality, the installers did beautiful work, and everyone at Flooring of America was great to work with. There were a few pieces of the oak that had small cracking (a product flaw, not installation). They came out promptly and replaced them. No charge. I would definitely recommend this company.
Response from Flooring America of Oregon
"Thank you for the review! I hope you enjoy your new flooring, and we look forward to working with you again soon! - Sincerely, Micah Watts (owner)"
Jeffrey P.
Apr 2017
Flooring America is an amazing company and their workers are punctual, hard working and the quality of the work is outstanding!
Response from Flooring America of Oregon
"Thank you for the great review! It was a pleasure to work with you, and I hope you enjoy your new flooring! - Sincerely, Micah Watts (owner)"
Judy O.
Apr 2017
They were great! They also helped me move 3 heavy wood items !
Response from Flooring America of Oregon
"Thank you for the great review! It was a pleasure to meet you and to work in your beautiful house! Hope to see you and your friends in the near future - Sincerely, Micah Watts (owner)"
Dennis B.
Apr 2017
The installer was very professional, on time, and did a flawless installation.
Response from Flooring America of Oregon
"Thank you so much for the great review! So glad you love your new carpet"
Lori L.
Apr 2017
unknown
Response from Flooring America of Oregon
"Hello Member, Thank you so much for the great review! Look forward to working with you again in the near future... Sincerely, Micah Watts (Owner)"
Ian L.
Apr 2017
The customer service in the actual store was excellent. They are very child friendly and have lots of selection. The initial estimate went well. Our only problem was with the installers. When the old floor was removed, they found the floor to be uneven, both of the installers didn't seem to know what to do or who to call to figure this out and we had to call the main office ourselves to get the issue resolved. After the work was completed the installers informed us that the hose that attaches the toilet to the wall was broken and this happens every time and that we would have to buy a new one. My husband found that it just wasn't installed properly and everything was fine after taking it off and reinstalling. Also when they removed the baseboard molding they tore the drywall and when they installed the new baseboard molding in some areas it is not flush with the wall and bows out a little. It just looks kind of sloppy. The actual floor looks great though. I am not sure if all the things I mention are typical when having floors installed but for the price it seems like being able to install baseboards and reinstall a toilet properly should be just as important as the installation of the floor. We will look for another company to do our kitchen/dining room floors.
Response from Flooring America of Oregon
"Hello Member, I am the owner of Flooring America of Oregon and I wanted to just reach out to you regarding the bathroom flooring job we did for you last month. I understand according to the Angie's List review you left that the job did not go as smooth as everyone hoped for. I reached out to my team to get more information regarding the height differences and the toilet issue specifically and below are comments from Tyler (production manager) and the installer himself and they seemed surprised by the negative comments in the review. Bottom line, I want EVERY one of our customers to be 100% happy and would like to know what I can do at this point to have a completely satisfied customer? I noticed we charge $75 to reset your toilet and if you had to re-do it then I could refund that amount? Please let me know what you think. I appreciate the feedback as this really helps us to improve our processes internally and makes us a better team to serve our customers."
John S.
Mar 2017
Perfectly. Entire team is great to work with.
Response from Flooring America of Oregon
"Thank you for the great review and trusting us to beautify your home! It is nice to work with such appreciative customers and hope to see you and your friends in the near future! Sincerely, Micah Watts (Owner)"
Russ B.
Mar 2017
ALL went VERY WELL!!
Response from Flooring America of Oregon
"Member, thank you so much for your enthusiastic review! Roman does a great job and we are very pleased you are happy with your project! Hope to see you in the near future, Sincerely, MICAH WATTS (Owner)"
Ken W.
Feb 2017
Overall, it was a really positive experience. Their communication and customer service was responsive and thorough from start to finish. They had a great selection and were very patient with us as we took a while to decide on exactly what carpet and LVT we thought would be best for our house. The installation was great, with the exception of how the molding went back on afterward - but even with this issue - they did their best to make things right and work within our budget. The combination of their people, products and commitment to stand behind their work for the duration of the warrantee made them an obvious choice.
Response from Flooring America of Oregon
"Thank you member! We appreciate your business and it was a pleasure to work with your family. We have been doing a better job about communication about base removal and re-installation. A lot of times with older base, it takes quite a bit of caulking and touch up to make it looks good again and some times outright replacement is the best fit. The key is definitely communication up front about the expectations of these details and we thank you for helping us to develop as a company and sharpen our skills! Wish you all the best! - Sincerely, Micah Watts (Owner)"
Somnath B.
Feb 2017
From in-home visit, in-store product selection, scheduling installation all the way to the actual installation, everything was handled very professionally, on schedule and managed meticulously. The installers took great care and did a fantastic job as well. I would highly recommend this company for any flooring projects.
Response from Flooring America of Oregon
"Thank you so much for your positive remarks. Mark really enjoyed working with you on your project and we hope to see you again in the near future. Take care, Micah Watts (Owner)"
Shelley R.
Feb 2017
Great to work with. Prompt, responsive, and the installers did a lovely job. There was a product defect in some of the hardwood, and they fixed it with new material, at no charge to me.
Response from Flooring America of Oregon
"Thank you for the kind remarks! We enjoyed working with you on your large project. Hope to see you again soon, Sincerely, Micah Watts (Owner)"
Sherrie W.
Jan 2017
Everything went great. They were always so excellent to work with during each phase.
Response from Flooring America of Oregon
"Thank you member! We loved working with you on multiple occasions! Hope you are loving your new counters and tiles! Hope to see you again soon. Sincerely, Micah"
SHERI L.
Jan 2017
We went to the Oregon City showroom to look at samples and get pricing. The sales staff was very friendly, happy to explain the differences between types of carpet, with no sales double-talk or pressure. The estimator came out to our house on time the next week, was friendly and got done quickly. They were able to very quickly arrange for interest-free financing online. The installers were pretty good- the carpet was installed in less than a day, and there have been no significant problems with the installation. If I had any complaint at all, it's that the installers didn't clean up after themselves particularly well- there were lots of loose carpet fibers all over...but that's very minor. After about a year and half of heavy traffic, the carpet that they recommended still looks good. Overall, we were extremely pleased with the whole experience. Nice people, and they run a good business.
Response from Flooring America of Oregon
"Hello member, thank you for the great review! We are constantly improving our quality and making sure our jobs are walked by a project manager to verify cleanliness. We have hired several additional project managers to keep up with our drastic growth over the last couple of years. Reviews like this help us drastically in identifying the areas needing improvement. Again, thank you for taking the time to leave us a review and hope to see you in the near future! Sincerely, Micah Watts (Owner)"
Paula H.
Jan 2017
Overall it was great. The best thing about Flooring America is the staff. We loved working with Caleb and Katie.
Response from Flooring America of Oregon
"Hello Member, thank you so much for your recent review! Caleb and Katie are such a great team and I am so glad you worked with us to complete your beautiful house! I hope we get to see you and your friends in the near future. - Sincerely, Micah Watts (Owner)"
Karen N.
Jan 2017
We were happy with our experience.
Response from Flooring America of Oregon
"Thank you for the positive marks! We look forward to working with you again on your next project! Sincerely, Micah Watts (owner)"
PHIL M.
Jan 2017
we gave them wrong dimensions :( so when they came with Marmolium it didn't fit :( and the pattern we chose was no longer available :( Instead of making us pay for the error, they helped us pick out an alternate (vinyl tile) and properly installed that. :)
Response from Flooring America of Oregon
"Thank you for your business and Im glad we could adjust to make a happy customer! Thank you for choosing a small business and working with the Flooring America team! - Sincerely, Micah Watts (owner)"
Brent M.
Jan 2017
Selecting the carpet and padding the showroom was very easy. We explained what we were looking for and were directed to exactly the carpet we wanted. The estimating process was very smooth. The gentleman that did the measurements was punctual and professional and very nice. Our issues were with delivery and installation. The carpet was on back order, I wish there was some way of checking that before selecting the carpet, we might have changed to a different color or brand if we had known we would have to wait. I had to double check with the scheduler the night before our installation because I hadn't heard back since the "pencil this in" call. The installers were supposed to arrive by 8 and when I called to check on them found out that they would not be there until noon. They finally came at 1. We had two days scheduled and as they were leaving the first day they asked if I preferred morning or afternoon, I said morning and was told they would be there by 8:30. They arrived closer to 10. I understand that clean up was not part of the original estimate but what was left behind was a mess. Aside from the lose carpet fibers which I was expecting, there were finger prints and smudges on every door that had been removed and reinstalled. There were dings in the walls and in my furniture from the moving in and out of rooms. There was a hole in the wall (they patched and repaired this), and numerous other small damages and dirt marks. The carpet is an A. The showroom experience is an A. The estimating process is an A. The installation is low C bordering on a D. If you would add clean up and more care with the furniture moving the last impression people would have of the process would be much more positive.
Response from Flooring America of Oregon
"Hello Member, we are ever striving to improve our process and reputation. Thank you for bringing this to our attention. We no longer employ this installer and we also have a project manager walking every job to ensure quality and there are no messes left behind like this. I apologize for the inconvenience. Please contact me at 503.655.9421 or [Removed Hyperlink] so i can provide some sort of compensation for your troubles here. Thank you so much for your business and look forward to hearing from you. Sincerely, Micah Watts"
Licensing
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FAQ
Flooring America of Oregon is currently rated 4.8 overall out of 5.
Flooring America of Oregon accepts the following forms of payment: CreditCard
Yes, Flooring America of Oregon offers free project estimates.
No, Flooring America of Oregon does not offer eco-friendly accreditations.
No, Flooring America of Oregon does not offer a senior discount.
No, Flooring America of Oregon does not offer emergency services.
No, Flooring America of Oregon does not offer warranties.