Servpro of S. Eugene / Florence

From 10/13/20 - 10/30/20 ServPro repaired a leak in our ceiling. During the repairs Blake from ServPro stated he would be sending someone out to tarp the roof. We were not advised that this was contracted out to an outside company nor were we told of the additional cost. Upon receiving the bill we spoke with Stacy, a manager at ServPro, and were advised that contractors can charge ServPro for the cost of the services and the cost is not questioned. In this situation we were charged for hours of labor that was completed in 15min. We disputed the charge but agreed to pay for the remaining costs and were threatened with a lien on our home. When we tried to work with their attorney we were told that ServPro wasn't willing to waive any costs or provide any proof it was owed because we were being so difficult. Throughout the entire process we were never provided a copy of the contract despite us requesting it on multiple occasions.