DaBella - Eugene (Roofing)

I, like many others, gave a positive review of this company a while ago before any work was completed. I would now like to revise that review to an extent. It's true, that the sales force are, or were in my case professional and likeable, however, once the work gets done and they want you to approve it they won't stop hounding you until you do. I was sick for a few days after completion of the project and needed to rest in bed but they wouldn't stop hounding me or let me get the rest I needed. The salespeople are professional, the business is not. They contract out the work which anyone can do on their own accord. And in their advertising they say most jobs are between 10,000 and 20,000, don't believe that for a moment. If my opinion, the only thing this company does well is hire the right people to get you to sign on the dotted line. To anyone reading this, no I would not recommend this company. And to DaBella (owner) don't bother replying, I know you don't care.

Great company to work with. Very organized and professional. They took care of everything.

They have great customer service. They explained the process.

DaBella contracts out for its work. The crews we had were very good. They did their job well, and were very pleasant to work with. I would give the crews an excellent rating.

Tanner was very helpful in helping us figure out what we wanted for our house, and was very accommodating and pleasant to deal with on getting us the plan that works best for our financial limitations.

I would recommend them for every service that they offer.

no comment

Easy process and great warranty for our new roof.

My experience was great. Great salesmen answered all my questions. All people that have been working on my roof in scheduling worked hard to get my instal done before the rains came and they did it. Roof was completed before any rain.

Great sales rep, awesome roofing company!

They show up when they say. Everyone from the first sales call to the last wrapup has been professional, respectful, and knowledgeable. The contractor, Imperial Roofing, was excellent. The owner was knowledgeable and professional His workers were very hard working, fast, excellent workmanship. Cleaned up pretty well considering the area around the house has tall grass. The materials they used are superior quality and state of the art. The roof is a huge improvement - they discovered some leaking had started, so it was good we didn't wait another winter. The old roof was 20-year old cedar shake so it was a big job to strip off the shingles and add new plywood. The first quote was shockingly high at $45,000. After much back and forth, Austin whittled the price down 50%. The bargaining was the hardest part. But we're happy with the result - it added value, will protect well from our coastal winter storms, and will last far beyond our likely lifetimes. We do recommend DaBella - they pay personal attention, are professional and knowledgeable, provide superior materials and an excellent roofing contractor. Go into this major project knowing what your realistic budget is.

Brian and his crew are courteous, efficient and very hard working. They did a fantastic job installing our new roof, replacing skylights, and installing suntubes. We couldn't be happier!

The roofers did an okay job, we had a bit of communication gap because we do not speak Spanish, so was hard to communicate with them and we have a wood stove which means a stove pipe through our roof. If you replace all of your existing plywood, the crew is not trained or did not pay attention to the size of the hole needed for the stove pipe. Had to hire a professional wood stove installer to come out and fix their screw-up! If we had not paid for the extra expense of this, we would have quite possibly had a fire this winter. The roof looks great and other than the stove pipe fiasco the job was completed and looks to be done well.

I dealt with james Keller very pleased with the whole process thank you very much. Shawn Montgomery

DaBellaâ s sales pitch for new home siding was four hours long! The sales rep was a nice guy but told a few untruths about their exclusive relationship with JamesHardie. In addition, Iâ m inexperienced with hiring contractors and didnâ t realize that a company like DaBella might not have their own installers to perform the work. DaBella developed the contract, ordered the materials and then subcontracted out the job. We were extremely pleased with the business that actually installed our home siding. They were professional, hard-working, and paid attention to detail on all aspects of the job. My unhappiness is with DaBellaâ s poor communication once the contract was signed. I received a call from the DaBella office that someone would come to our home to get an accurate measurement of the house to ensure enough materials were available for the project start date of July 18th. The guy came, measured and said work would start the next day! Who complains about a job starting two weeks early? I only complain because I only had 12 hours to move things away from the house and make sure the site was ready. There were material delays, a week without workers and no communication from DaBella on what was going on. The sales guy who â would always be available by phoneâ was often not available. I also left multiple messages on DaBellaâ s office number before receiving a return call.

Great experience

Great service! Fast and very good quality work. Some small miscommunication in the beginning but was resolved quickly.

Things started out promising with assurances that someone would be available to walk me thru the entire process, but it soon became apparent that the operations folks were not aware of the assurances the sales guy made, and the installers were not aware of conversations with the operations folks. The operations manager told me that despite what the sales guy said, the contract said they could install whenever they wanted. They told me they would send pictures and provide information about the installation that ultimately happened while I was out of state, but I never received any of this. It would have been better if someone had just taken care of me, but it felt like I was an obstacle they could not wait to be rid of.

James Keller was amazing. He helped me arrange my new roofing job and Dabella made the process easier than I thought. There was a couple bunny spots but the fixed those perfectly

Very accommodating with purchase options. Helped make it affordable. Quality install. Quality product.

Very professional and great customer service. Hard workers who take pride in what they do!

Chris and cain from Eugene were nice friendly answered all questions and I would recommend them

Good

Hired for roof tear off and replace bad sheating also the never clean gutters.the sheeting on the porch has gaps between the rafters and new sheeting when the gutters were installed parts of the facia were damaged and pieces were left on the ground for me to clean up first little sprinkle gutters are leaking and cannot get a response from them on fixing communication is nonexistant once they got paid

Beautiful Transformation of our home. They provided 2 new windows, siding and gutters. It looks like a brand new home. Brian's team was very professional and if there were any issues, they were resolved quickly. I would recommend Da Bella for any home improvements. My neighbors all have commented on how beautiful our home looks. Darren, was great at explaining everything from product to warranty. It was a pleasure doing business with them.