DaBella - Eugene (Roofing)

Communication is terrible. Calls are not returned. They use sub contractors . Left the work site messy, and took weeks to get their excess material picked up.

They had some problems with the contract and what they could do to make it happen for me. I spent a lot of time on the phone to get thing's fixed and it took three times as long as it should of.

Installation crew did good job, considering weather. Communication from head office (scheduler/coordinator) was lacking. Phone calls were not promptly returned and consideration to keep customer informed seemed lacking.

Beautiful roof! The work and materials were excellent. Clean up was immaculate. One small miscommunication, but once we connected with the right person, it was taken care of to our satisfaction.

THEY DID EXCELENT WORK , WERE FRENDLY AND CLEANED UP NICELY AFTER THE JOB.

Eddie came out to look at our roof for possibility of replacement. After his inspection he gave us the good news. We only need a cleaning. What a great feeling knowing that a company is truly putting their customers first. Eddie went above and beyond to explain and talk us through information. He didn't have any expectations of us purchasing, but still gave his time to make sure we were happy. What a great guy. Da Bella is lucky to have him. Highly recommend Eddie!

UPDATE: The window DaBella installed is now failing, and they refuse to honor the warranty. BIG SURPRISE> I reiterate: Do not hire this company. EVER. After threatening Dabella with the contractors board and terminating the contract, they finally responded and showed up. Rather their subcontractor did. I never saw a DaBella employee on my job site. Long story short, the work was WAY below the expectation and I am kicking myself for not following my gut instinct to just cut my losses and run. So please let my experience be your guide.

The crew was good solved any problem and was nice to work with.

Dont use Dabella for anything. I needed a new roof. the first roof didnt last one year, Dabella used too short of nails, incorrect venting system, while taking weeks to replace our roofing system the second time they let water into every room causing over $22,596 in damage to our home making us move out for over a month. Dabella is not working with us to pay for our personal property damage. Its been a nightmare!!

Everyone we worked with was friendly and our roof was done in 3 days. It looks great, happy we selected DaBella.

DaBella did a great job. My new roof and gutters are beautiful. Roofing crew was very diligent about protecting my dad's memorial tree in the front yard. Only reason I didn't give 5 stars overall is that I wasn't told when the gutter installers were coming and they left long, bent, gutter nails and gutter trimmings in my yard that I found with my lawnmower blade. Overall, though, this is a great company to work with. The GAF roofing system is amazing and my roof doesn't look like any other roof in my neighborhood. The special air circulation areas are very different from what many roofers do, and I get a lot of comments about them. The roofing crew was very accommodating and patiently answered my questions and concerns as they progressed through the project. They ripped off 3 layers of roofing and replaced more than half of the sheathing in one day and installed the new roof in 1 day. 2 days for a new roof is amazing. Being a first-time homeowner and this being my first major renovation on my 1978-built home, it was a lot more expensive than I ever dreamed a new roof/gutters would cost. I'm not saying they were overpriced, but that I had a bit of sticker-shock after the quote. Even so, I had a very old, sad, 3-layer roof, 2 active leaks in the attic, and absolutely worthless banged-up gutters. Sierra M was great and was the only roofing contractor to inspect my attic and took pictures of everything she found on the roof and in the attic space. She explained What was wrong with the old roof and gutters and why things needed to be done. DaBella was the only roofing company who did an inspection and took pictures. I'll definitely have them back to replace the windows a little farther down the road. :)

Roofing project almost complete and siding hasn't started yet but, so far, excellent customer service, timeliness, thorough clean-up after each day and completed sections look great.

The roof looks amazing and was done professionally; financing was easy; and even though the representatives that we first spoke with were salesmen, had a good experience with them as well. The salesmen did great under fire as my mother-in-law made it clear from the beginning that she didn't like them and made it challenging for them, she did admit she was very impressed with the roof and the work that was done. As to how well the roof will stand up to the elements, only time will tell but we feel pretty secure with the impressive lifetime warranty.

DaBella's representatives and installers are excellent to work with. Starting with the field sales person right to the job captain this company was excellent to work with. We were given a 4-6 week time frame and our roof is now complete after only 2 weeks gone. I would HIGHLY recommend this company to anyone and everyone.

The salesmen made the process of getting a new roof extremely easy. I would hire them again. The contractor they hired were very quick and efficient and got the job done in less than 3 days. they even worked through a wind storm!

Very courteous, knowledgeable, and professional. Answered any and all questions.

My only complaint is poor communication between DaBella and the work crew chief. This resulted in more facia being replaced than the work order called for leaving me to pay more AND having to paint those boards myself after just painting last Summer. Me, not a contractor.

THEY WERE UNORGANIZED AND UNRESPONSIVE TO INQUIRES . It took a number of phone calls to finally just to get them to acknowledge that they had my job. After over four weeks the got around to measuring the roof after my demanding the do something.

DaBella hired a subcontractor for the job and they were very easy to work with and did a great job - Wright Bros. If we had hired Wright brothers directly, we would have had an estimate about $4000 less for our roof. There was an incorrect estimation of the amt of plywood we would need which DaBella was great about covering so our final $ came in at we was signed at the beginning.