With Angi since June 2008
Service Provider Response
I have completed a thorough investigation on this complaint and have not found where this member is in our incoming call log/records. Although, mistakes do happen and on occasion someone gets missed, we sincerely apologize when this is the case. However, in our competitive industry we have found that it is easy for other companies to be slanderous to the reputation of other qualified companies via online reviews or otherwise. Whether this is the case or not, I feel certain this does not accurately represent our day to day business practice. Thank you!Service Provider Response
I apologize for any inconvenience this has caused. I wish we would have known been notified upon completion of the project two years ago. If you would like us to come out and take a look at what we can do to repair or make it right, please call our office. 918-272-6111. Thank you!Service Provider Response
We are pleased to know your tree is doing well! We appreciate the good feedback, thank you!!Service Provider Response
We apologize again for the confusion in the office. The owner did contact this customer and explain the confusion we were experiencing in the office that day. It was the day a storm came through and we were experiencing an overwhelming amount of calls due to storm damage. So, we are sincerely sorry that you were mixed up in the commotion. If there is anything else we can do for you, we would be more than willing to accomodate!Service Provider Response
I want to acknowledge and sincerely apologize again for the scheduling issue, that was 100% our error. The issue with Okie dig was entirely separate and our office put in a couple different requests and several phone calls concerning this issue, and the last minute request that was put in before the work was done was at the instruction of the Okie Dig customer service because of their internal confusion with our previous requests and “closed tickets” that were never in fact marked and should have never been closed in the first place. The stump that was requested to be removed would have broken the cable line whether the line was marked or not because it was imbedded in the roots of the tree. We would have had no way of knowing the line was imbedded until the line was cut, the only way to avoid this would have been to leave the stump. We scheduled this job specifically on a Saturday because this was the only day it would accommodate the customers work schedule, we typically do not work Saturdays unless there are special circumstances. We prefer customer involvement with trimming projects so that issues or concerns can be resolved immediately while we are still on site, and we were unaware of your dissatisfaction with the misshapen tree until now. If you would like us to come back out we can definitely do that in order to make things right and to your satisfaction, we have no problem doing that! In terms of compensation efforts, we were doing this project for an extremely discounted price because of the customers desire to use our service and the fact that they had other competing bids that were much cheaper. We apologize again for the inconveniences we have caused!Service Provider Response
We really appreciate your feedback! Thank you [member name removed]!Service Provider Response
Thank you [name removed]! I apologize about the confusion on the mulch. We were able to deliver the mulch last weekend and if there is anything else we can do for you, give us a call! We appreciate your business and your positive feedback!Angi Certified
Rowe Landscape Installation, LLC is a landscaping contractor landscaper serving the Broken Arrow, OK area since 1986. If you are looking to beautify your Broken Arrow home, give Rowe Landscape Installation, LLC a call. We can design and implement your vision and make your property uniquely special.
Angi Certified
2022 Super Service Award
Outdoor Orchestrators, LLC is your one-stop service provider for all the exterior projects that you can dream of. We specialize in making sure that the dream you have for your outdoor property becomes a reality. Our professionals can assist you with: Building and Construction Outdoor Kitchens Landscaping Layout and design Hardscaping Irrigation Repair Drainage Block walls General masonry And much, much more To learn more about the full scope of our services, get in touch with us today. We look forward to assisting you.
Angi Certified
2022 Super Service Award
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!