RICKERT LANDSCAPING & TREE SERVICE

I had a disappointing experience with Rickert Tree Service. The tree they planted for me half-died, and while they promised to replace it, they never did. This lack of follow-through and accountability was very frustrating. I wouldn’t recommend their services.

I’ve bought firewood here in the past and had no problem. Yesterday, however, was different. I entered and paid for half a rick of oak. I went outside and started loading it in the truck. I was about finished when the lady came out with an attitude and said “That’s enough. You need to put that piece in your hand back.” I looked at her and said “Excuse me? I paid for a half, I’m taking a half.” They have their wood holders marked with a 1/2 sticker to tell you where half is. So any wood above that, goes. She proceeds to say that that sticker is just a guideline. Well, if that’s the case, maybe 60 bucks is just a guideline too? Very unprofessional attitude. Not sure I’ll be coming back. She was pretty rude.

Went very well...very punctual, showed up at stated time in the morning, took 2 days to complete and then pretty thoroughly cleaned up afterwards.

Great. No damage, complete stump removal, and excellent clean-up.

Good price and excellent professional job

Not well.

They sent a large crew, and took the tree down from the top. HUGE tree, small fenced back yard. They wanted to get a small dozer-type machine and stump grinder into the back, thru a 2-piece gate. They broke one of the gate panels in two places, wired it back together a little bit with baling wire. It has never closed since. My fence is pretty old and the replacement gates at Lowes/Depot won't fit. I am probably going to have to get a new gate custom made if I ever sell the house.

.

They did a good job in a difficult area -- right up next to a pool deck, with a fence close on the other side, and perennial plants to the left and right. They were very careful and professional and did minimal damage to the other plants. My only complaint is that they had agreed to grind out the stump until they reached dirt so we could plant another tree in the same place. When I cleaned out the wood chips and checked the hole after they left, they had barely gotten to a small bit of dirt, but the hole was still almost all solid wood (root). We couldn't have planted the small tree we had planned to put in the hole. I sent them a picture showing the extent of the remaining wood, and they came back out with their chipper within a few days and got out more of the root so we could plant another tree -- which is doing nicely.

Contacted Rickert for an estimate to trim a huge elm tree. No answer so left a message. Appointment-maker called back the next day to say they will be contacting us to set up a time for the estimate. Asked for our phone number. What? Call the phone number you just dialed. They later set the appointment time for Friday, May 8 at 5:30pm. Received a confirmation call on May 7th. Nobody showed up. Received a call today to confirm an appointment I never had for TOMORROW. No way can a business THIS CONFUSED touch my beautiful tree. I'm writing this report to make sure that the owner knows what is going on. It may have nothing to do with his abilities but that he just needs new office staff.

We contacted Rickerts for an estimate in January. Todd came out and gave a very thorough estimate, which we really liked, and there were negotiable on their rate to come closer to competitors. Prior to our scheduled appt, I had to reach out twice to their office to confirm. No one ever contacted me first to confirm an appt time. We scheduled the time for the crew to do the work and the day before I called to confirm it with Danica in the office. We cleared our schedule to accomodate their requirement that homeowners be there and after two hours of calling, we finally got a call back from Todd that he had forgotten about us bc of a concert the night before. Nothing was offered in compensation for the time we had set aside. We rescheduled it for two weeks later and called several times to confirm as well as to their their office know that Okie Dig had not been out to our house (that was something they said was part of their service). The office said they had reached out several times (side note: Okie Dig came out the Tuesday after our appt and said the appt had been made on Friday--the day before our service). On the day of our service, the crew and Todd arrived early. I mentioned to Todd that Okie-Dig had not been out and he informed me it wouldnt be a problem, so I deferred to him on that since he was the expert. While they did work quickly, we were very disappointed with the tree in the front. It was misshapen and boxy when they were done trimming. Shaping was supposed to be included in that project. In addition. they cut a VERY obvious cable line and then covered it up when they were cleaning up without ever mentioning it. It was only bc I was home that I quickly realized they had cut the line and went out to see what happened. The dug back up the line and said Todd would call. In the meantime, I spent an hour on the phone with our cable provider trying to get a technician out. Again, no compensation efforts were made and it was more than 2 hours later before Todd called and left a message. I immediately called back and was sent to voicemail and he never called again. When discussing payment, no effort was made to make right the additional trouble their services called and they didn't ask if we were happy with the tree trimming. Overall, we were disappointed and would not recommend using Rickert's in the future.

Although I did not contract for his services I was incredibly impressed with his ethics. Not only did he show up while we were having a winter snow but he was professional and very matter-of-fact. I appreciate such honesty and candor. Although he could have made a quick buck he choose not to and in this day and age of fly-by-night operators, its a refreshing relief to know there are still business owners out there that do the right thing. I highly recommend him and would use him in a heartbeat when the time comes.

I met Todd Rickert at the Tulsa Home and Garden show, and we made an appointment to look at some tree work I wanted done. He came, spent a generous amount of time with me, and gave guidance. We made a date, which had to be postponed due to snow. He and his office were great about keeping us posted on the change, and notifying us when they were on their way. He came himself to introduce the crew, reviewed the job with me. The men worked all day, as agreed, and checked with me 2ce to clarify what I wanted done. The only disappointment was that I had been clear that I wanted all the wood waste left behind for composting, and the crew took away. . When Todd learned that I had wanted it, he offered to have a truck return with some half composted wood waste for my garden. I am satisfied with that solution.

these guys are pros. they answered all questions and when the job was complete early they found a couple other projects to do with my direction. i would recomennd highly

They gave me a written quote and got me on the schedule right away. Price was about par for other companies and they did an excellent job - I'd definitely use them again.

We had a thorough explanation of what the services would be and the approximate time we'd need to wait because of heavy scheduling from the storm. We were also told exactly how the job would be done, and where trucks and workers would need to go to accomplish it. The very tall tree was closely surrounded on all sides by something that needed protecting (house, iron fence, fireplace, patio area, etc.) and they assured us that there would be no damage from the tree removal. The job was scheduled and they came as promised. Workers were courteous and stayed on-task. Once done, everything was cleaned up and we could hardly tell that a tree had even been there. Stump grinding was included in the cost. They hauled away all the wood, except for some that we wanted to keep for use in the fireplace. We will no doubt need more tree work in the future, as we live in a neighborhood with many native trees. I will call them next time we need work done and will recommend them to neighbors. This seems to be a company that wants to do things right to build and keep an excellent reputation.

I was very happy with the promptness and professionalism of Mr. Rickert and his crews. Mr. Rickert came out the day after I called him and gave me an estimate on the limb removal and also the tree removal. His crew removed the limb(s) which covered part of my house and two cars the next day. As a licensed arborist, he was able to advise me on the feasibility of leaving or removing the tree. At no time did I feel pressured, and he appeared very knowledgable and willing to work with me. Because of the wide-spread damage in our area, he did ask if he could do the limb removal immediately and then wait approximately 2 weeks to remove the rest of the tree so that he could assist others with immediate needs. I received a call less than two weeks later to schedule the removal of the rest of the tree, and his crew showed up on time and completed the job in two days. I felt they did the entire job well and quickly.

They removed all the waste from the tree and did a good job cleaning up. Overall, it was fantastic service.

It was reasonably priced. They were just prompt. When I scheduled, they were here on time. I would use them in the future.

Not a single promise made was kept. My initial phone call was received by answering machine. My call was not returned - I had to call again. I was told a representative would arrive to look at the job at 1:00 p.m. the next day. He didn't arrive until after 2:00 p.m. He said he could get to the job "next week" and he would call Monday morning to let me know day and time. I didn't receive a call on Monday. I called Tuesday and was told they would be out Friday morning a "little before 8 a.m. They showed up at 9:15. The job was completed in 1 1/2 hours. I received a bill for $575 including a "set up" charge of $200 - a bit expensive for taking a hedge trimmer and chain saw off the truck don't you think? The job they did was average to say the best about it. I wa very disappointed by the whole experience and will never use this company again. If you are considering them -BEWARE!

I made an appointment over my lunch hour from work for someone to come to my home to give an estimate to remove a large tree from my front yard. At 20 minutes past our appointment time, I called the company. She contacted the person who was supposed to come out and he asked if he could come by some other time when I wasn't there to put together an estimate and I gladly agreed. That was 6 days ago and still have not heard from anyone. UGH!

Came out promptly for an estimate, negotiated price with all my options. I have land so they didn't need to haul any of the limbs off, just stack them for a bon fire. This was important,because another tree company I asked for an estimate just showed up without me present and just shot me an e-mail without asking me any questions. Rickert saved me over 800 dollars, and got my business and referral. They came out, did the work agreed upon, and cleaned up some even when I told them not to worry with it as I would pick it up later and burn it.

!Everything went very smoothly

They were very prompt but could not perform the services we needed in the short time frame. But I would call them again on another job.

Excellent crew...worked hard even through the very hot part of the day. Very professional crew.