
About us
Rickert Landscaping & Tree Service provides professional tree removal service in addition to tree trimming, stump removal, firewood collection and sales, and other tree services. Todd Rickert is a fully licensed, bonded, and insured ISA certified arborist.
Services we offer
Arborist, Firewood Sales, Stump Grinding, Tree Care & Restoration, Tree Removal, Tree Trimming
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
76% | ||
4% | ||
12% | ||
0% | ||
8% |
"I apologize for any inconvenience this has caused. I wish we would have known been notified upon completion of the project two years ago. If you would like us to come out and take a look at what we can do to repair or make it right, please call our office. 918-272-6111. Thank you!"
"We are pleased to know your tree is doing well! We appreciate the good feedback, thank you!!"
"I want to acknowledge and sincerely apologize again for the scheduling issue, that was 100% our error. The issue with Okie dig was entirely separate and our office put in a couple different requests and several phone calls concerning this issue, and the last minute request that was put in before the work was done was at the instruction of the Okie Dig customer service because of their internal confusion with our previous requests and “closed tickets” that were never in fact marked and should have never been closed in the first place. The stump that was requested to be removed would have broken the cable line whether the line was marked or not because it was imbedded in the roots of the tree. We would have had no way of knowing the line was imbedded until the line was cut, the only way to avoid this would have been to leave the stump. We scheduled this job specifically on a Saturday because this was the only day it would accommodate the customers work schedule, we typically do not work Saturdays unless there are special circumstances. We prefer customer involvement with trimming projects so that issues or concerns can be resolved immediately while we are still on site, and we were unaware of your dissatisfaction with the misshapen tree until now. If you would like us to come back out we can definitely do that in order to make things right and to your satisfaction, we have no problem doing that! In terms of compensation efforts, we were doing this project for an extremely discounted price because of the customers desire to use our service and the fact that they had other competing bids that were much cheaper. We apologize again for the inconveniences we have caused!"
"Thank you so much for your positive feedback! We enjoyed working with you, and look forward to hearing from you if there is anything we can do for you in the future!!"
We made a date, which had to be postponed due to snow. He and his office were great about keeping us posted on the change, and notifying us when they were on their way.
He came himself to introduce the crew, reviewed the job with me. The men worked all day, as agreed, and checked with me 2ce to clarify what I wanted done.
The only disappointment was that I had been clear that I wanted all the wood waste left behind for composting, and the crew took away. .
When Todd learned that I had wanted it, he offered to have a truck return with some half composted wood waste for my garden.
I am satisfied with that solution.
"Thank you [name removed]! I apologize about the confusion on the mulch. We were able to deliver the mulch last weekend and if there is anything else we can do for you, give us a call! We appreciate your business and your positive feedback!"
"Thank you [Member name removed]!"
The job was scheduled and they came as promised. Workers were courteous and stayed on-task. Once done, everything was cleaned up and we could hardly tell that a tree had even been there. Stump grinding was included in the cost. They hauled away all the wood, except for some that we wanted to keep for use in the fireplace.
We will no doubt need more tree work in the future, as we live in a neighborhood with many native trees. I will call them next time we need work done and will recommend them to neighbors. This seems to be a company that wants to do things right to build and keep an excellent reputation.
My initial phone call was received by answering machine. My call was not returned - I had to call again. I was told a representative would arrive to look at the job at 1:00 p.m. the next day. He didn't arrive until after 2:00 p.m.
He said he could get to the job "next week" and he would call Monday morning to let me know day and time. I didn't receive a call on Monday. I called Tuesday and was told they would be out Friday morning a "little before 8 a.m.
They showed up at 9:15.
The job was completed in 1 1/2 hours. I received a bill for $575 including a "set up" charge of $200 - a bit expensive for taking a hedge trimmer and chain saw off the truck don't you think? The job they did was average to say the best about it. I wa very disappointed by the whole experience and will never use this company again. If you are considering them -BEWARE!
Licensing
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