ATHLON II

I have dealt with Athlon II for 3 years off and on through my sons high school. The representative (Linda Terry) that I have always dealt with is less than pleasant or helpful EVERY.SINGLE.TIME I speak with her on the phone. We finally decided to order his letter jacket 9/13/2017 through the high school (he is a senior this year). I received a message that the jackets were being delivered to the school 11/19/2017. My sons is the ONLY one that did not arrive. When I called to find out about it, I left several messages as well as sending several emails with no response. I was finally told it had been delayed and that they would have it soon. Finally, going into Christmas break and still did not have his jacket and could not get a response from Athlon II, I called our school to see if someone there could help me get an update. I was told that the "rep" (who I later found out is the owner of the company) that came to the school to take the orders, stated it should be in 12/22/2017. On the afternoon of 12/22/17 I called to get an update. Linda was very rude and hateful. She told me that since this was not her only job, she did not have time to respond to my messages. She stated she did not care about my son, the jacket, or the fact that they had over $300 of our money. I finally got her to agree to check and call me back with a status update. She promised a call back on 12/26/2017. Of course, I did not get a call or email. On 12/30/2017 I received an email that just stated it should ship on 1/5/2018. I again called my sons high school to see if someone could help. The "rep"/owner told my sons principal that Linda does not have any customer service skills and that the way she speaks to customers is just her "personality". He said he tracked it and that it was shipping that day, 1/5/2018. I called and emailed on 1/8/2018 and 1/9/2018 with no response. I finally filed a complaint with the BBB on 1/10/2018. I received an email 1/10/2018 at 6:53 pm, that the jacket was in. No information on if they were going to deliver it, if I needed to pick up, address info, etc. I was finally able to find out where the jacket was and picked it up. The packing/shipping label on the jacket states it was not even shipped until 1/8/2018 and it was delivered to them on 1/9/2018. It was NOT as ordered or as told it would be. I was not contacted for 2 days after they received it and our temperatures dropped because of an arctic front. It should NEVER have taken nearly 6 months to get his jacket, especially when the rest of the schools were delivered within 2 months. Even if there was an error in ordering, this is totally ridiculous! And the hateful "customer service" you receive (IF you can get someone to answer/respond) should NEVER be allowed in a place of business, especially one that deals with the practice of providing a product for a child that has been custom ordered! I would NEVER recommend doing business with them for any reason. I know being in "rural" Oklahoma the options are limited. However, I would STRONGLY recommend using anyone else that you can and avoid this "company" at all costs. Even if it is who your school recommends or uses!!! Linda even admitted that she was rude and hateful in her response to the BBB. If I could give them a NEGATIVE review, I would!!!! HORRIBLE, HORRIBLE service!!!!