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Thermal Windows Inc
Doors (Interior) - Install or Replace, New Windows - Multiple, Storm Door Installation,
About us
Award winning Thermal Windows, Inc. has nearly 4 decades of experience in quality window design and production. We manufacture energy-efficient vinyl and aluminum windows and sliding glass doors right here in Oklahoma. Many of our products meet Energy Star performance levels. Founded by the late Bob G. Pool in 1980, the company has grown steadily ever since. Thermal has 200 employees, and ships its products throughout the USA. There are company showrooms in Tulsa and Oklahoma City, as well as dealers in nearly every state.
Business highlights
45 years of experience
Services we offer
Windows and sliding glass doors for replacement and new construction, custom manufactured in Oklahoma. We also sell and install Larson storm doors and Therma-Tru entry doors, in vinyl and aluminum, patio doors and french doors.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8106 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 8% | ||
| 5% | ||
| 0% | ||
| 1% |
Showing 26-50 of 106 reviews
Paul B.
Feb 2015
The quote was reasonable and they seemed to be a reputable company. I just decided to go with another bid!
Gerald P.
Feb 2015
unknown
Linda R.
Jan 2015
.
Quannah H.
Jan 2015
Our experience with this vendor was excellent. We needed to replace our 10 year-old builder grade windows for efficiency and appearance reasons. Our salesman was professional and knowledgeable and made the buying decision very easy for us. We had demos from 4 other vendors where the price ranged from $10K to 60K but Thermal Windows demonstrated a better product at a reasonable price. Our windows are very large so having them installed in the middle of winter was a concern for me but Jason and his crew worked quickly and minimized the dust and debris exceptionally well.
I would highly recommend Thermal Windows. The windows look great and we have already noticed how much quieter it is in the house. We look especially forward to a higher level of efficiency in our heating and air bills.
I would highly recommend Thermal Windows. The windows look great and we have already noticed how much quieter it is in the house. We look especially forward to a higher level of efficiency in our heating and air bills.
Richard C.
Dec 2014
Great
Heather D.
Dec 2014
unknown
James M.
Dec 2014
Two technicians came out for the estimate. The pricing was reasonable and they came recommended by my neighbors. The staff was professional. I had no problem scheduling the estimate and everything went well.
Marion H.
Sep 2014
I went to their showroom to look at their products. The people were very pleasant and helpful. We scheduled an appointment for an estimate the next day. Dee arrived when she said she would. She measured the windows and discussed the options. She also helped me with some design options. She gave us an estimate which was reasonable for the quality of the product, and we ordered the windows with an expected install date of 8-10 weeks.
In about ten weeks they called to schedule installation. They came when they said they would, and removed and installed all 16 windows in one day. The installers were very pleasant and efficient. Tarps were used to protect the carpet inside and landscaping outside. They did a great job on the installation, and cleaned up well before they left. We barely noticed the odor of the caulk they used ( they said it might be noticeable for a week) After the installers left, I noticed one of the windows looked dirty. On closer inspection it was obvious there was a flaw with the coating inside the window. Not just a spot, but the whole window. I called and someone came to inspect it and agreed it was flawed, and they ordered a replacement and gave a timeline of 4 weeks. After 4 weeks they came to replace it but brought the wrong size (very small). This installer (Brandon) was also very pleasant, and apologetic. He assured me they would get the right window and take care of it.
The other 15 windows are beautiful. They definitely improved the appearance of our house, from the outside and the inside.
I have confidence they will replace the flawed window. I don't understand how it made it past their quality control people at the factory, or how the installers didn't notice it.
Except for this one window, we are extremely pleased with the windows, the installation, and all the people we have dealt with.
In about ten weeks they called to schedule installation. They came when they said they would, and removed and installed all 16 windows in one day. The installers were very pleasant and efficient. Tarps were used to protect the carpet inside and landscaping outside. They did a great job on the installation, and cleaned up well before they left. We barely noticed the odor of the caulk they used ( they said it might be noticeable for a week) After the installers left, I noticed one of the windows looked dirty. On closer inspection it was obvious there was a flaw with the coating inside the window. Not just a spot, but the whole window. I called and someone came to inspect it and agreed it was flawed, and they ordered a replacement and gave a timeline of 4 weeks. After 4 weeks they came to replace it but brought the wrong size (very small). This installer (Brandon) was also very pleasant, and apologetic. He assured me they would get the right window and take care of it.
The other 15 windows are beautiful. They definitely improved the appearance of our house, from the outside and the inside.
I have confidence they will replace the flawed window. I don't understand how it made it past their quality control people at the factory, or how the installers didn't notice it.
Except for this one window, we are extremely pleased with the windows, the installation, and all the people we have dealt with.
Penny F.
Sep 2014
The contract says it will take 10 to 12 weeks. After about 8 weeks I called to just check on the status so I could plan my calendar and was told "the contract says 10 to 12 weeks and they will not come early." Two days later I got a call in the evening saying he was the installer and could he install the windows the next day. I said that would be great and I will just change my plans. Installation went fine except that one of them asked to use my bathroom which made me very uncomfortable considering the private things in a persons bathroom.....medicine, etc. A couple days after install I decided to clean the windows due to all the smudges they left. Then I discovered all the smudges were on the inside of the glass. I called to complain and when they sent a person to check it out he totally agreed that the window condition was unacceptable and they would get me a new window. The replacement window took 5 more weeks and several phone calls.
Rebecca L.
Aug 2014
Thermal Windows started the process with a verbal confirmation of what we were wanting. They created a written contract for us to sign and then sent out a person to measure every window. It took 6-8 weeks to make the windows. They told us that it would take this long, so we were prepared for it.
When the windows were ready, they called to schedule a time that was convenient for us.
They ONLY complaint I have is that they did not tell us that we needed to do any preparation inside or outside. When the installer arrived, we had not done any of the things he needed. We were to have moved ALL furniture 3 feet from the windows and not run the AC (one of the windows had tested positive for asbestos).
I was home alone (my husband went to work). There was NO way I was going to be able to move the furniture. The installer helped me get several of the easier windows prepared and he installed those on day 1. My husband and I prepared the rest of the windows that night, so the installer could finish the next day.
The installer was VERY professional and our yard and house were spotless when he finished. He cleaned up EVERYTHING!
Linda W.
Aug 2014
tThe lead installer less than professional, eg more than once used toilet for bowel movements. I have one complaint. I referred a friend who purchased windows, but I never received the $50 referral compensation as promised. In addition, I was referred by a previous customer and she had to call numerous times to obtain her $50 referral monied.
Response from Thermal Windows Inc
"I regret that our customer was not completely pleased with this crew leader. He is a skilled installer, and our customers were generally very happy with the work he did for us. Unfortunately, we did begin to have issues with his professionalism. When he was unable to address our concerns, we ended our relationship with this individual. Everybody has a bad day, from time to time, and sometimes the struggles of life can affect work performance. We value those who work for us, so we try to work with them through difficult times. However, our first concern is with our customers. We do not tolerate repeated issues with our personnel. Customer feedback is appreciated. So, while I regret any time a customer is not absolutely thrilled with their experience, I do appreciate this customer's honesty in regards to her experience. Regarding the referral payment, we had a tracking issue which is, we believe, now resolved. This customer's paperwork has been sent in to our Tulsa office, and we expect her to be receiving her check very soon. John Batts General Manager - OKC"
Kimberly H.
Aug 2014
I would hire them again.
Jack B.
Jul 2014
unknown
Debbie H.
Jul 2014
Initially, we saw them at the home show and were able to see samples of the windows. We chose them based on their good quality and their well representation. They were able to complete the work in about eight hours and they cleaned up well after finishing. They did a good job. Our experience was just fine.
Danny K.
Jul 2014
We have had a five window bow window fail and they did replace them. But we recently broke a patio door side window and needed a replacement. I could not get anyone at the OKC store to return my calls or emails. I called the home office in Tulsa and they had someone call me back. The person they sent out could not identify that it was a window they manufactured! Every window in our home was made by them. There is no warranty but I expected them to bid on the replacement unit. They told us to go to some one else.
We have had good performance from the product but the service stinks. You should consider anyone else that will service what they sell.
We have had good performance from the product but the service stinks. You should consider anyone else that will service what they sell.
Response from Thermal Windows Inc
"It is unfortunate that Mr. [member name removed] was not pleased with his recent experience. I understand that an extensive records search at our home office in Tulsa caused the delay in our response to his inquiry. We were unable to retrieve any record that the door he installed in his home 34 years ago was manufactured by our company. Although Thermal Windows, Inc. may have manufactured his windows (We have no such record), it would not be unusual if the contractor had purchased the windows and the sliding patio door from separate suppliers. It is also possible that our company has been mistakenly identified as the original supplier. This does happen from time to time. It should be noted that no employee in our Oklahoma City location worked for the company in 1980, and the door in question would be well beyond the warranty period, even if we had produced it. When our technician visited Mr. [member name removed]'s home to determine whether or not the sliding door was our product, he found a product he did not recognize and for which the glass unit we manufacture would be incompatible. Our technician recommended calling a glass company because such companies replace glass units in products from many different manufacturers. He believed it would be the easiest solution for the customer. Currently, we are in contact with Mr. [member name removed]. He is attempting to locate his original paperwork, so we can try to determine whether or not Thermal Windows actually built the door in question. We will do whatever we can to help him resolve his problem. It is my hope that those who read the above review will take into consideration the age of the project, the difficulty in trying to service a job for which no records exist and the potential that the door in question wasn't even manufactured by Thermal Windows, Inc.. Our company has earned numerous awards for service excellence over the last years. I can assure readers that Mr. [member name removed]'s experience is not typical. Hopefully, this review will be updated with a happy resolution."
Debi L.
Jul 2014
We were told our windows would be made to order and we could expect them to be completed in 10 to 12 weeks. We got a letter about 8 weeks after we signed the contract letting us know the installers would be receiving the windows within the next couple of weeks. The letter detailed useful information about how long the installation would take, as well as other practical advice to get ready for the day of installation.
The workers arrived around 10 am and worked throughout the day. We had alot of windows, so it took them a full day and a couple hours the following day to complete the job. Our old windows were original builder windows from the 1980s, and they were difficult to remove. The installers worked cheerfully and never complained about the additional work involved.
Our installers cleaned up every bit of dust and glass, and cleaned the windows as well. Each is well sealed and caulked. We could not be more pleased with our new windows! They are beautiful, and already we are noticing the air conditioner is not working as hard as it used to, and the rooms are cooler.
We would recommend this company to anyone looking for new windows. Their prices are competitive with other companies, and their professionalism and workmanship is first rate.
The workers arrived around 10 am and worked throughout the day. We had alot of windows, so it took them a full day and a couple hours the following day to complete the job. Our old windows were original builder windows from the 1980s, and they were difficult to remove. The installers worked cheerfully and never complained about the additional work involved.
Our installers cleaned up every bit of dust and glass, and cleaned the windows as well. Each is well sealed and caulked. We could not be more pleased with our new windows! They are beautiful, and already we are noticing the air conditioner is not working as hard as it used to, and the rooms are cooler.
We would recommend this company to anyone looking for new windows. Their prices are competitive with other companies, and their professionalism and workmanship is first rate.
Ernest B.
Jul 2014
They did a good job. What stood out was their product. They were very good as far as the install went. The pricing was competitive.
Linda S.
Jun 2014
unknown
Joseph S.
Jun 2014
It went pretty well. I had two workers come out to complete a month's job. They have quality windows and good prices. I would tell friends and family to expect good work, but do not expect quality communication.
Chad G.
Jun 2014
unknown
Zonya Y.
May 2014
unknown
Linda M.
May 2014
Rep for Thermal Windows came out promptly to our older home in Choctaw to give us an estimate for replacing eight 40 year old windows. This company gave us a well written estimate and very informative brochure of their product line. After getting estimates from two other well-known companies we decided that Thermal Windows was the company we wanted to do business with. Their windows are made in Oklahoma and they required only a small deposit before the windows were to be installed. It was also reassuring that Thermal Windows had a very good recommendation from Angies List. The windows were ready for installation before they had been estimated to be. The installers were prompt, worked quickly and cleaned up after themselves. The windows looked very nice after being replaced. We can definitely notice reduced noise from outside and better indoor temperature stability. They are easy to open and close and an added benefit is that the bottom section tilts in to clean the outside of the windows. One of the windows had an interior grid that had a cosmetic flaw but the company came out and fixed it and now it looks perfect. Only glitch was the time it took to get the grid replaced in the one window and the repeated communications that took place just to submit information about the problem with the window grid.
Barbara M.
May 2014
The windows have not yet been installed. They are made in Oklahoma. It takes several weeks for them to get installed but so far i have been very pleasant with them. I looked at a couple of different places on the internet and i liked the fact that they are in Oklahoma. They were at the home garden show and i liked the windows. I talked to the girl there and she was very helpful and i made an appointment with her. She was there and on time and helped me with chosing the window. They came out and did a rough measurement and another person came and did a factory measurement. They keep all the measurements forever. After the window is installed, another person comes out and does a final inspection then you can give a final payment. They are very thorough.
Christopher M.
Apr 2014
unknown
James B.
Apr 2014
The service went very well. Their price was comparable if not less than some of the other places that we checked with.
Licensing
State Contractor License Requirements
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FAQ
Thermal Windows Inc is currently rated 4.8 overall out of 5.
Thermal Windows Inc accepts the following forms of payment: CreditCard
Yes, Thermal Windows Inc offers free project estimates.
No, Thermal Windows Inc does not offer eco-friendly accreditations.
No, Thermal Windows Inc does not offer a senior discount.
No, Thermal Windows Inc does not offer emergency services.
No, Thermal Windows Inc does not offer warranties.