"Thank you for your patronage."

"Thank you for taking the time to review Boak & Sons and thank you for your patronage! We take great pride in giving prompt & professional service. And if ssomething does go wrong which it sometimes does, again, we will work to solve the issue as soon as possible. Thanks again, (Member name removed)!"

"Thank you for taking the time to review our company. We pride ourselves in being honest with all of our service calls: large or small. We hope that you will call us in the future for any gutter, roofing, siding or window needs. Thanks Again!"

"First of all, we apologize your experience wasn’t quite what you were expecting; however, we are glad to hear you would use us again. Unfortunately in our business we are subject to weather conditions and uncontrollable factors once a roof is torn off. It is our policy not to cut corners on any roof, even if it requires more time and labor from our guys. It should be noted that these uncontrollable factors can affect everyone’s schedule as we make the best effort to finish every job we have started before beginning others. As such, we try to be as upfront as possible with our timing. We hope our customers understand and appreciate this aspect about our business. The existing roof had some unique dynamics that created challenges during our tear off phase as it was impossible to keep debris from falling into the attic. Attic debris is not totally uncommon, so we address it on the front of our proposal as such: “Boak & Sons is not liable for dust and debris that may fall into house area during roofing process”. However, we try to treat every house like it was our own, so we took the time to clean the bulk of it out. Additionally, as you stated, additional minimal damage was repaired immediately. We sincerely apologize for the time delay and debris. Thank you for the feedback. We appreciate your business and look forward to working with you again should there be a need. Sincerely, Mara Boak"

"This issue is currently being disputed with the Better Business Bureau (BBB). In the homeowners original letter to the BBB, he stated the roof was done to his satisfaction. Our estimator provided the homeowner with a quote to replace his roof. At this time he explained to the customer that we would install a ridge vent on every ridge of the roof to vent the attic. This is done per building and manufacturer code. When the foreman got to the addition on the back of the house and tore off existing shingles, he noticed the decking needed replaced. The customer agreed to this that day. Later on, when the crew cut into the roof to install the required ridge vent, the foreman realized the pitch was not normal construction. The roof was completed to ensure the house was water tight and the ridge vents were installed per both building and manufacturer code. However, from the inside of the house there were visible cuts and nails where the ridge vent was installed to this room addition. This room addition has a vaulted ceiling with visible wood beams from the interior. There was no air space or attic above this portion of the ceiling so when the ridge vent was installed we cut directly into the house. This design does not meet standard building code. In the thousands of roofs we have done, we have never seen this. It is undetected from both the outside as well as the inside of the home. This is not how a standard vaulted ceiling is constructed. Our foreman tried to come up with a solution on site but then realized the problem was above his control. We proposed the following resolution to the homeowner as we believe neither the homeowner nor the contractor were at fault. We offered to drywall the whole ceiling, eliminating the beams, and install insulation for no charge. The homeowner said no. We then offered to frame out in between the beams and provide drywall at no charge. The homeowner would just have to find a drywaller to do the work on his own. We did not hear back from this request. We have made several attempts to contact the homeowner and he will not return our calls. In summary: • We were not made aware there was no space between the interior vaulted ceiling and the roof. • It was not something that was visible from the inside or outside of the house. • We installed our roof according to code and our contract. • We offered the homeowner two reasonable solutions. Respectfully, Sam Boak"