Kelly Jones Insurance Agency LLC

If I could I would give them an F minus.  
My wife was on her way to Disney World with our daughter and two grandkids in June.  She was hit by a reckless driver who was also a Nationwide insured driver. It went downhill from there. 
We were unable to open a claim because the other driver had already opened one.  They left my wife and grandkids stranded on I-75 in Athens, TN between Chatanooga and Granville.  Because it was Saturday night they would not help her.  I had to hire a taxi to get them to a hotel.  
Next, while we had the car towed we had an adjuster who wanted permission to take the vehicle into a secured storage lot.  First the claims people didn't want to sign the document over to them and the evaluation of the vehicle was not done according to OH and TN law.  The reason was that the car's model (Lincoln MKX) value was high in my local market area (about $4000 higher than what Nationwide came back with) They went all the way out of state to look at vehicle values so that they could value it less.   
It doesn't end there. When it was put into a secure lot, everything was stolen out of the car.  Nationwide refused to pay for any of the stolen items.  Also, after we'd bought a new vehicle it took them four weeks to mail our plates to us and they wouldn't pay for the vehicle registration, title transfers, and temporary tags.  They told us they were sending everything the day after the accident and we didn't get it for a month.  
My agent was no help through this process, either.  It took two and a half months to get this claim settled and we were the victim.