Founded 1868 • With Angi since July 2006
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Showing 1-25 of 67 reviews
Kathy L.
05/09/2022
Kathy L.
05/09/2022
Kathy L.
05/09/2022
Kathy L.
05/09/2022
Rich B.
09/19/2017
TruGreen is as a bad a business to deal with. They refused to let me talk to a manager when called the company. They continued to keep me from talking to a manager even though I complained on their website through my account. I talked to a manager for the first time today Monday Se 18, 2017 when he called me in the morning to yell at me, accuse me of looking for free service, and refused to come out and see the problem or try to remedy the problem. Totally unprofessional and a scam business that destroyed my lawn and left me with a health hazard on my lawn, Rust Mold which aggravates allergies and contaminates everything it touches. They still owe me money from the account they took from Turf Master. I never wanted TruGreen to work on my lawn. Thy bought the prepaid service I had with Turf Master. I want all my money back from them that was left on my prepaid service when they got it from Turf Master and I want my lawn cleaned up and restored back the way it was. Bing a disabled veteran I do not have the ability to fix this problem and will be forced to hire someone for the mess created by TruGreen. TruGreen is dishonest and lacks integrity.
Description of Work
They bought Turf Master and took over my prepaid lawn service. They did an application on Aug 29, 2017. They contaminated my lawn with Rust Mold. The tech, Dan, who worked on my lawn came out to see why I had a complaint. Stated he was killing weeds no grass. I pointed out the yellow and red/range discoloration to my Kentucky Blue grass and Rye grass. He left and another Tech Eric came and stated I had Rust Mold. He stated I was overwatering the lawn. I didn't water the Lawn only rain kept my lawn watered. H told me I had to cut and bag it but I told him I could not do that as I am a disabled veteran and don't have a bagging system for my riding mower. I also can't rake because of my disability. He told me he would talk to his manager. He stated later on Sep 15 that 3 managers were coming out on Monday Sep 18. They were going to look at the mold and use a herbicide to kill it. I got a call from a manager Monday morning who stated they were not going or do anything about the mold because rain would wash it away. This is not true as the mold will go dormant and continue to reappear unless I is killed according to reports published on rust mold. Further the rust mold causes allergy attacks and is easily tracked into the house as it gets all over everything it touches. The manager then proceeded to yell at me over the phone stating his other customers have rust mold too and he doesn't treat their mold either. This leads to his tech contaminating all the other lawns he works on with rust mold by way of equipment and his shoes. I told the manager I never had rust mold with Turf Master. Now after 1 application I have rust mold. He continued to yell at me on the phone stating all I wanted was to get free service from him and he was not having that. He continued to talk over me, yelling he was not going to do anything period. The manager was extremely rude and tried to intimidate me. I also know 2 other customers in the same situation as myself because of the application from TruGreen at 615 Day Hill Rd, Windsor, CT 06095 Phone# 860-907-4540. TruGreen is unprofessional, does not take responsibility for their actions, managers refuse to come out and talk with customer and see the problem instead they accuse the customer of trying to get free service. TruGreen also lies to customers about lawn problems they cause, they use untrained ill educated techs to apply chemicals to your lawn as evidenced by the tech who tried to tell me it was weed killer killing weeds instead of knowing that it was rust mold on my grass. Buyer beware your lawn will be destroyed and when it happens, you will be treated like dirt and left having to fight to get your lawn fixed. TruGreen is not a reputable business. I am submitting a few pictures but have many more. I also have pictures fro today Sep 18, 2017 to show the continuing spread of mold.
Category
lawn treatment
Service Provider Response
We are very sorry to hear that your experience with our customer support team was not helpful, and we would like to apologize about how this may have impacted you. We take great pride in offering the highest possible level of customer service, and it is extremely concerning to read the details of your experience. We would appreciate the opportunity to discuss your experience directly so that we can expedite a speedy and effective solution. Please contact us at: 1 (800) 515-3380 at your earliest convenience. Again, we would like to apologize for any inconvenience.Shannon K.
05/20/2015
Bonnie D.
05/07/2015
I have no problem with the products or the people doing the lawn. I DO have a problem with their scheduleing. I sign up for 4 applications a year and they try to sneak more in at my cost. This has been going on for the past 3-4 years after repeatedly asking them to not do this. So after the first application this year, they called to apply another application within days of the first one. I've had enough.
Description of Work
Fertilized the lawn.
Category
lawn service, lawn treatment
Kelly C.
03/17/2015
We have used them for the past two years. I was happy. The people are pleasant enough. One guy does all the application but I think two men came in to do the aeration.
Description of Work
We use Scotts Lawn Service for lawn and yard work. They do the fertilizers and they do the aeration and over seeding.
Category
lawn service, lawn treatment
Laurie D.
03/11/2015
I've been using them for probably the last four years or so. We actually see them in the neighborhood. They do a good job. The staff is very good. It is an interesting line of work; it is not a work that I would do. Scott seems to run the whole lawn and we appreciate that. We had one problem were they over sprayed and fried the lawn a little bit but they did come out and looked at what happened to the lawn and gave us some credit. They were responsive to the complaint but they did fry the grass. Their prices are fine.
Description of Work
We do Scotts Lawn Service. They do a cafeteria sale where you can pick what you want done. We have them mostly do the weed control. They send you the bill and when you prepaid it they give you 5% off. We only get four services but they'll do everything. They will come seed your lawn, shrubs and check your trees. I suspect we are on the low end because we only want them to come out here with the chemical. Mostly they come out four times, spring, couple times in the summer and then fall.
Category
lawn treatment
Patricia U.
02/21/2015
Michael M.
07/14/2014
.This company did not provide the expertise needed to solve my landscape problems It was difficult to focus their attention on specfic issues when the needs did not fit a planned schedule of application When i dismissed the company for failure to perform i was sent a bill for a final application not performed.When i called and explained why i had denied continued service i was sent a collection letter.I would highly recommend staying with a local landscaper whose reputation in your area depends on word of mouth and whose ability to perform is not tied to a preset schedule of a standard apply and bill formula
Description of Work
This is a national cookie cutter service . They provide a standard application of their product at a designated time and send a bill .This company does not address individual concerns and rarely do you speak to the same individual twice
Category
lawn treatment
Helen S.
02/13/2014
It was fine. I have no complains. My husband was the one who did it and I think there were two of those we speak with were very pleased with. The price was about competitive and the price was okay.
Description of Work
I used the pest control/exterminating service of Scotts Lawn Service.
Category
pest control
Teresa B.
07/11/2013
Gene A.
04/16/2013
They were horrible. I came on vacation and then Angie’s list launched their service. I would now be getting into it finally and checking reviews for services in my area. Last year I used Scotts Lawn Service. I thought it was unbelievable, I have used Scotts products for years and I thought their lawn service would be top of the line but it ended up worst then if I did not do anything at all. I actually got my money back from them. They actually refunded without a problem but that was not really the point. In my area if I do not prevent the crappy rats at spring time then we get it and there was no way to get rid of it. Last year was a disaster because they messed the whole thing up. It was six payments for $70.00 and I did not get pass the payment because I had issued and I called them back and called them back. Then they came but I wanted a supervisor out here because it was really a serious issue. They never sent the supervisor and they refunded my money and I never heard from them again. They were not interested in making it right. What I wanted was to have somebody who cared about what happened and nobody seemed to. It was huge surprise for me being Scotts. They were the guys I was buying their stuff for years. It totally blew my mind. I got my money back with no hassles.
Description of Work
I used Scotts LawnService for lawn services.
Category
lawn treatment
Edward H.
04/01/2013
We did receive the estimate and the price was relatively reasonable, although aspects of it were a little open-ended. However, while I was away on a business trip, my wife had cntacted another company and had already agreed to their services. Thus, we did not conclude an agreement with Scotts. However, I would go with them if the company we had already contracted with does not work out.
Description of Work
We contacted Scotts for an estimate of providing weed control and fertilization services for our lawn. The contact was strictly for an estimate. It took two attempts to get a reply and the reply was by telephone. No one came out even though the flyer they sent said someone would come out and test the soil..
Category
lawn treatment
Russell B.
02/07/2013
CARL J.
07/12/2012
I like that they call first and tell me what they want to do. It gives me the opportunity to approve or not. They also tell me the times range they would be here at.
Description of Work
They come out every 2-3 months and they take care of our whole front and back lawn.
Category
pest control, landscaping, lawn service, lawn treatment
Janice H.
06/01/2012
Russell B.
05/02/2012
Cynthia G.
03/27/2012
Janet R.
10/19/2011
They charge me about $80 for an application for just a standard weed and feed. There was a contractor who didn’t show up for the aeration as scheduled. I would use them in the future too.
Description of Work
I have a contract with Scotts Lawnservice – Windsor for weed and feed and aeration. I’ve used them a couple of times in the last 3 months. The most recent one was about 3 weeks ago.
Category
lawn service
Dennis B.
11/03/2007
Terrible; complete idiots and a rip off! Over fertilized so that they killed large swaths of my lawn. Then they showed up while I was at work and tried to aerate and purported to overseed in the worst of the late summer drought. Ground was so hard in most of my yard the aeration hardly made a dimple in the soil. When I called to complain they said under their guarantee they would do it again within a week. What a rip off and waste. No point in aerating when ground is hard, no point in overseeding in drought when being advised not to water lawns. Could not be more discouraged by how these people blatantly ripped me off as soon as they got paid, apparently because they had nothing else to do with their time. Terrible, terrible!
Description of Work
They were supposed to fertilize and treat in the summer at house I just purchased. I was to get aeration and overseeding upon appointment in the fall.
Category
lawn service
TOM M.
08/26/2007
These guys did a great job! They were always very professional and very punctual. I have a service agreement with them and I pay them yearly to keep my lawn looking very healthy and beautiful. They schedule their visits and come out which is hassle free for me.
Description of Work
I had them apply chemicals and fertilizer to my lawn. They also put weed killer and pest repellent on my 5000 square foot yard.
Category
lawn treatment
LINDA D.
08/06/2007
I have been using Scott's Lawn Service for many years now. Even though the prices are a tad steep I feel that I get my money's worth. I would highly recommend them to other people looking for work to be done on their yards.
Description of Work
Scott's lawn service does seasonal work on our 2000 square foot lawn. The services that they perform include weed treatments, pest control and fertilizing.
Category
lawn treatment
Tom M.
04/08/2007
Very Poor. They missed areas of the lawn and weeds subsequently took over. When we canceled our contract, they came out several times and billed for unwanted service. We get a better lawn doing it ourselves. The cost and service was not worth the price.
Description of Work
Signed up for standard lawn service 4 times per year.
Category
lawn treatment
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