Bay Furnace & Sheet Metal Co

We've never used anyone else and I have no comparison.

Overall, they have always been an A. Yes, I would use them again. I use them twice a year every year.

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I have an annual contract with them, so they come out in the spring and the fall. I have used them for years. I just like everything they do. I know the technician. They send the same technician that's been here before so he knows me and my what my set-up is. It's good, I couldn't be more pleased.

I have a yearly contract with them for maintenance. It is $19.95 a month. I could pay by the year and it would be a little less but I prefer to pay by the month. They are good people and do good work. They are very good. We have had them for a number of years.

Extremely prompt, courteous service! I have used their services for many years and have never been disappointed. Highly recommend!

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Showed up on time and did an excellent job. I would hire them again.

Something broke right around Christmas. They couldn't get there for a couple of days which was discouraging, but they were a 24 hours operation. I'd hate to see others go through that. I would use them again only if we didn't have an emergency going on.

unknown

The company promptly scheduled a service call.  Technician showed up and diagnosed the problem.  Part was ordered and technician went on another call while waiting for the part.  Technician returned with the wrong part.  Technician left again and returned a few hours later for a third time with the correct part which took 20 minutes to install from beginning to end.  Price was $518.00 for the part and labor plus $84.00 diagnostics.  Out of curiosity, I contacted the parts supplier and found out that the part retails for $140.53.  This equates to being charged $377.47 for 20 minutes of LABOR alone above and beyond the diagnostics which was a separate billing.  To me this equates to price gouging. 

I called the company and spoke with a manager about my concern.  He relayed that the company uses "book" pricing and they need to cover overhead, benefits, uniforms, etc.  Later I received a phone call from the company indicating that the parts supplier provided the company with a $50 discount on the part because the wrong part was initially provided.  This discount would be refunded to me based on my pricing concern.  However, the company made NO ATTEMPT to adjust the exorbitant labor costs of $377.47 for  20 minutes of labor.  

  

unknown

   Originally met with Paul Dooney, project manager, in June 2014 to quote the project. Our house was all electric, with radiant glass heat panels and no ductwork.  I wanted a gas furnace with central air and the necessary ductwork. I knew it wouldn't be an easy job to retrofit ductwork into a house that had never been designed for it, but the basement family room was already torn up from a flood in May, so I figured this would be the logical time to do it.

   Paul spent quite a bit of time to look over the house, measure room sizes, determine heat and cooling requirements and figure out a logical layout of the new system. I received a quote one week later with three optional systems. I went with the best and most quiet system and signed the agreement in July 2014. I preferred to wait until September to schedule the installation for my convenience and to also put it into a less busy season for the installers.

   Bob and Marty were the installers for the duration of the project. They worked on it for a full week in September, then came back out in a week to spend almost another full day to finish it.  They were both well-experienced technicians and performed their work in a neat well-executed manner.  The registers, return air ducts and thermostat were installed with such care that the surrounding finish on the main floor was undisturbed. All cutting to fit ductwork was done from the basement family room ceiling below.  There were several unanticipated building obstructions that necessitated a rerouting of ductwork and also rerouting of a drain line, but Bob and Marty handled it all. They were polite and professional, and cleaned the site before leaving at the end of the day.

   My wife and I are very pleased with the new furnace operation over the past six months. Now we are looking forward to the days when it will finally get hot enough to try out the central air conditioning.  Our neighbors used Bay Furnace four years ago when they went with a new heating and cooling system and were very pleased with the installation and service. We are also very impressed with the workmanship and function of our new system as well.

unknown

Great service. Technician answered all my questions about the system and provided tips on how to keep the system running longer (heating and cooling system is about 15 years old).

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We had an issue where the ignitor on our heater was not functioning. Unfortunately it was on a saturday so i had to pay the upcharge for emergency service since it was cold and I have an infant at home. The repair person came out and indicated that I needed to call an electrician since it was an electrical issue. Luckily I found an electrician to come out to the home who was able to fix the issue. Both the electrician and an independent HVAC repair company (family friend) confirmed it was HVAC 101 and the technician should have been able to repair the issue. That is all hearsay and I don't know any better to say who is right. They did do the right thing and give me a refund. Really unfortunate circumstance and I should have listened more to other negative reviews on this site.

unknown

This is a major job, particularly when it is 15 degrees and everything is frozen - but they did an excellent job from start to finish.They are very responsive to questions and issues that come up. For example they had to come back to level the unit after the thaw. They helped me to prepair my presentation to the Bay Building Committee. They contacted the company for details on zoning questions.
i did not select the lowest cost bid, as I wanted someone with a good reputation if anything was wrong and later for service.Because these units are becoming popular, one of the firms in particular appeared to be recent a start up ,a one man band, with a low cost approach. This firm has worked for me satisfactorily in the past, as well as doing several large jobs on my street.

Their customer service was very good. They followed up on every question we had. Everything seems to have worked. The furnace that was installed is so much more complex than the old one they replaced. We've had a few more glitches, but they've been excellent in following up.

Terrible doing business with Bay Heating

We have had Bay Furnace service our furnace and A/C in two homes for over a 20 year period.
We have paid for their annual service program to have the A/C cleaned and prepped in the spring and the furnace cleaned and prepped each fall. We have never had a problem with them. They always came when they said they would and were very polite.

This year John came to clean our furnace. He just told us that our unit was and quot;old and dirtyand quot; ....and that it was throwing off a very high CO number and the unit needed to be replaced. He called the sales office to have them set up an appointment with us.
John never actually cleaned the furnace. He never told us what the CO reading was that was so dangerous.

We called a second furnace company to come and clean the unit. They came and tore it apart...washing parts in the sink...something I have never seen a Bay Furnace service man ever do.... After cleaning the furnace he took a CO reading and found the reading to be an acceptable 22. He said the furnace was old and needed to be cleaned but not replaced.

I called Bay Furnance company and was very polite. I told them that I paid them to clean the furnace and they didn't do the job I paid them to do. I requested a refund. They were polite and promptly sent me a refund check and a nice letter of apology.
But how many people are replacing their furnaces without actually having to do so? Is it fair to be so mislead?

We were very pleased. The job took two days. The crew of two arrived on time both days and worked diligently. Throughout the job they consolidated trash and carted it away and they cleaned up the work areas daily. They patiently answered my questions (I watched most of the work being done). They carefully sealed the two places where they had to penetrate the outside walls of the house. They took a lot of care to level and plumb everything. On the second day an additional crew of two worked in the afternoon to help get the job done on time - the chimney lining took rather longer than expected. Paul, the salesman, checked in periodically and late the second day explained the workings of the new thermostat.

I called to schedule an appointment for a boiler tune up, and spoke to Mardy. He told me that a 3:30 p.m. appointment is available the same day. I was very pleased to hear that, and the quote seemed fair. I told him that I work till 4:00 p.m., but will leave early so as I can make that appointment. He said he would call when the tech is on his way. I was home by 3:30 p.m., as promised. 4:16 p.m. rolled around and I still have not gotten a phone call, so I decided to call them. Spoke once again to Mardy and asked him why he would make an appointment for 3:30 p.m. if nobody could make it out here for 45 minutes. He said that he told me when we spoke earlier that he could not promise an exact time at the "end of the day". This would have been somewhat satisfactory, if he had done what he said. Not once did he mention such a thing. I told him to cancel the appointment and that I will never do business with them again. Just poor business practice.

They fixed it quickly and have had no problems since. (I had my regular service shortly after this incident). My one complaint is they do not carry enough extra filters with them and we could not purchase an extra (I like to replace more often than recommended by the manufacturers).