About us
Less than 12 employees. Cost is determined by the job. No travel charges. No service charges. May contact through email.
Business highlights
Services we offer
Commercial and residential asphalt sealing, including hot and cold crack seal, line striping and catch basin repairs.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 11% | ||
| 1% | ||
| 3% | ||
| 2% |
At approximately 10:15 it began to rain, and heavy storms continued until about 1:00pm. The storm washed away a majority of the sealer as well as splattered up onto the house, damaging the garage door and house siding around the garage door. I also noticed that the sealer had gotten on the concrete up by the garage door and down at the other end of the driveway. Toward the end of the storm, I called Jet-Seal, LLC and informed them that a majority of the sealer had washed away and the woman who answered the phone informed me that that can happen when it has not completely dried before getting rained on and that they would come out and reseal the driveway.
After the storm was over, my fiancé noticed that splattering had occurred on our house and called Jet-Seal, LLC to inform them of the damage. When I returned home from lunch at about 3:00pm, I called Jet-Seal, LLC to inquire about what would be done to fix the damaged garage door and siding. The woman responded that the owner would call me when he returned, and he did around 4:00pm. He assured me that they would make the necessary repairs and use a painter to fix the damage to the garage door and siding. He also said he would be out the next day to take a look and they would be out to reseal the driveway.
They very promptly came out and resealed the driveway on the morning of July 25th, 2012. Afterward, the owner stopped by and brought a solvent to test on the siding to remove the sealer. The sealer did come off the siding where he sampled it, but due to the age of the paint on the house, the color was greatly affected by the solvent. He also suggested power washing as a possibility for fixing the color variation while using the solvent and that the painter would try his best to color match the existing paint and paint the three rows of aluminum siding affected by the sealer splatter on each side of the garage as well as all of the garage door and surrounding trim. I inquired as to why they decided to seal the driveway before a major storm and he told me that those are the risks of the business and that the day before, the radar had also called for rain so they postponed their jobs for the day but it hadn't rained at all. He said that they can be overly cautious one day and that the next they may be too aggressive when choosing whether or not to do a job when it looks like it is going to rain. I was also informed that they carry a 3 foot roll of paper in their trucks to help protect the building if they think the rain may cause some splatter, but that his employees were certain everything was dry enough when they left. He promised me he would not stop making repairs or cash my check until I was 100% satisfied. He shared with me how long he had been in business and that their goal as a business was to retain customers, not get done and get out. He said he would have a painter out quickly, and called and left a message that evening that a painter would be out around 7:00am the next morning.
The painters began work around 7:30am the next morning, July 26th, 2012. I asked the painter if they were using a primer on the garage door before they painted and he told me they were using Sherwin William's Superpaint that has special addititives to ensure that the sealer splatter would not bleed through and that they would paint two coats. I also inquired about the Sherwin Williams Color To Go Paint he was using on the siding, since I was told by Sherwin William's that, when using the Color To Go paint samples, they were only for testing color and should be sealed if used as a paint (which it states on the label as well). The painter called the local Sherwin William's store and the Sherwin William's employee said it could be used as a paint but would not have the same resilience as using their other paints so it wouldn't last as long. At this time, the painter had already painted a potion of the siding on one side of the garage.
The Color to Go sample was close but a noticeable difference remained. I was very disappointed, since although the house paint had oxidized due to normal wear, it had done so consistently and had not been previously damaged in a noticeable way. At this time, the owner stopped by. I expressed to him that I would like to have the painters finish painting the rest of the siding around the garage only so that the color difference was not as apparent when looking at the house. He said that power washing the rest of the siding around the garage would decrease the difference in the color. I asked who was going to do the power washing and received no answer from the owner or the painter. He finally inquired with the painter about how much additional money it would cost, to which the painter replied $100.
He asked me if I would be 100% satisfied with the repairs and I replied that while painting the rest of the siding around the garage door would greatly improve the repairs, there was still damage to the concrete where the sealer had covered it. He told me that was not his sealer, and even said he would test it to prove it. He also told me that I should have told them not to begin working on the driveway the first time they came out to seal it, implying that it was my fault that the damage had occurred. I reminded him that he had implied that I should trust his company to make knowledgeable and appropriate decisions when I was told that I did not need to be there and could leave a check under the doormat. He also stated that the paint conditions of the garage door and siding were not good and that I should appreciate that my garage door would be freshly painted. At this time, the painter decided to interrupt with his own comments to support Jet-Seal, LLC's owner and encouraged me to be satisfied with what I was getting because my house was old and should have been repainted by now because then they wouldn't have a problem matching the color. I continued by saying that I would be happy as long as the painting around the rest of the garage door occurred, and that I would try to remove the sealer from the concrete myself.
At this point the painters had stopped working and were waiting for the owner's decision. He told them to go ahead with it and left. While he was gone, they finished two (not three) aluminum panels on one side of the garage and painted three aluminum siding panels on the other side of the garage. They also painted the garage door and trim with one coat of paint. Then the owner returned with a personally typed statement that he wanted me to sign before they finished painting the rest of the siding around the garage. He said they would not paint it unless I signed the statement, which read "On July 24, 2012 Jet-Seal, LLC sealed my driveway at 108 Triesta Lane, Westerville, OH 43081. Before the sealer dried it rained, splashing sealer on the garage door and aluminum siding. Mr. Ted Lovell, Preside
"Dear Angie’s List Members: This review leaves a lot to respond to so I’ll choose to focus on the valid points and attempt to keep my rebuttal as brief as possible. The homeowner goes into great detail about the weather forecast for the day we sealed her driveway. As we all know, weather forecasting is an educated guess at best. You can visit our website and navigate to “FAQ” and you will find this statement with regards to weather: Q). What happens if it rains after a sealcoating application? A.) Jet-Seal subscribes to a premium weather forecasting service that provides us with the most advanced tools to make an informed decision on whether or not to seal your driveway or parking lot. However, as you know, forecasting the weather is at best an educated guess. Typically, in less than an hour rain will not harm the application. In the event that it rains and does wash away some or all of the sealer we will provide another application free of charge. Notice that it states that “we will provide another application free of charge. No more. No less. The homeowner also admits that her fiancée was at home; outside during the entire process and that she was also there just prior to the time when the rain began. This was prior to any sealcoating being applied. Certainly, if she had such dire concerns about “the impending storm” (her words) she could have asked us to re-schedule. She did not. This implies to me that there was mutual consent to continue with the application process. I wish to make it abundantly clear that the sealer splatter was not caused by negligence such as sloppy work or equipment malfunction; it was caused by rain, an act of God. Jet-Seal was not legally required to do anything for the customer other than re-sealing. We were attempting to make an earnest attempt to satisfy the customer with no regard to taking a loss on the project. The next morning we re-sealed her driveway and as a courtesy I offered to have a professional painter come out the following morning and paint her garage door and three small panels of siding. I arrived around 7:45 and she was already in a profanity laced, heated argument with the painter over the quality of the paint and the color not matching the siding. The siding was forty five years old, badly oxidized and in need of painting or replacement. The garage door was rusting and had not been painted in at least a decade. She was demanding that all of the siding surrounding the garage door be painted. I asked her if painting the siding surrounding the garage door would satisfy her and she replied that it would. I presented her with a letter as she described in her review because I could see her demands escalating. I asked her to sign the agreement and I would consent to paint all of the siding surrounding the garage door. She refused. I paid the painter $230 and thanked him for his efforts. In summation, Angie’s List asked the homeowner “What words of advice would you give other members considering this contractor? Her answer was “Pay close attention to the weather and carefully observe the work being done so the same damage does not occur to your house.” I find these words of advice interesting due to the fact that either she or her fiancée watched the entire process from beginning to end. At any time either could have requested to postpone the project. We would have gladly obliged. For a more accurate depiction of the quality of our work check out all the other reviews on Angie’s List. Every other Angie’s List member has graded Jet-Seal with an overall A performance. Jet-Seal is also an accredited member of the Better Business Bureau with an A+ rating. Jet-Seal was founded upon the philosophy that satisfying and retaining an existing customer is more important than finding a new one. We will continue with that same philosophy as long as I am operating the company. Sincerely, Ted Lovell President"
"I contacted the customer and he confirmed that Jet-Seal DID NOT do the work. We gave him an estimate but another company was actually hired to do the work. I am more than a little frustrated with Angies List since this is the second time in a short period that Jet-Seal has been given a less than stellar review for work we did not perform. I probably won't be advertising with Angies List in the future. When we do work for Angies List customers we rarely get reviewed but we get bad reviews for work we didn't even perform."
My husband signed the contract and they were here the following week.
It looks great.
Overall, they did a great job and were done in about 1 1/2 hours. They blew the leaves off the driveway and washed it, then sealed it while being very careful of our stone retaining walls that border the driveway. They put up a stake on either side of the driveway and strung caution tape across them to block the driveway when they were done.
I've never had an asphalt driveway before and they were very good about answering my questions, including how much life they thought was left on the driveway and some suggestions for when we replace it. Since all they do is seal existing driveways, it was nice to talk to somebody who knows a lot about driveways but wasn't trying to sell us a replacement.
All in all, we'll continue to use them each year.
Licensing
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FAQ
Contact Information
6500 S Sunbury Rd, Westerville, OH 43081
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