Jack L Woods Plumbing Co Inc

Went great, very impressed. Time taken and cost were exactly as quoted. Note that the cost of service was just for labor, we purchased a new garbage disposal ourselves.

The first plumber they sent out replaced the faucet stem cartridges, I told him that the faucets were not leaking and that we could not shut off the shower, he stated that the shower diverted cannot be replaced. He left and we then went to test the shower and come to find out he reinstalled the faucet handles on upside down so therefore when we turn them on the handle to turn on the shower was blocked by the upside down faucet handles. They sent another plumber out the next day. He in fact replaced the shower diverted and also had to replace the faucet stems again because he said they had been compromised by the previous plumber.

Bill did AWESOME. Toilet works like a charm!

Individual I spoke with seemed bothered to speak with me. When I asked about the water heaters, types, warranty, recommendations, his response was a dismissive "what do you want to know" He was either poorly trained and or just too bothered to engage in a professional discussion. I told him thank you and ended call. I do not have time to pull info out of someone, let alone a company where I am going to spend $2,000. I do have time to write a review. BTW - Signed a quote with someone else 1 day later.

The company called to let me know a technician was on the way. Dave S. arrived, confirmed what services I needed, assessed both situations, discussed my options (including quality and prices of various new garbage disposals), and proceeded to work swiftly and professionally after I made a decision. He was in and out within an hour. Excellent customer service.

Jack L. Woods office called 3 times in order to reach me, as I was in phone conferences from home. They were tenacious. Travis showed up promptly, was dressed professionally and acted professionally. He got right to work. He had parts from the manufacturer of the toilets to replace the large flappers that are necessary to use in some Kohler toilets -- it's difficult to find the 3" flappers at the various home store chains. The last 2 I've tried were made by Corky and they leaked. Travis had genuine Kohler parts. He was done within an hour, and he'd already disposed of the old/bad parts before taking my check. This is the only plumbing company I'll ever call again.

I would recommend them because they are more concerned with getting the job done right, even if it means suggesting someone else to do it.

They have a very good service record; they're very high. I would use them again. They were fine. We had a special need that the access panel for our shower was very small and I said we needed someone smaller to get into the hole and he sent a smaller guy and the work went fine.

Tim, our technician was prompt, courteous, very personable & professional. Explained all that he was doing & why. We would definitely use their services again.

Jack Woods did a great job reconnecting all of our plumbing and fixing the stopper in the bathroom. They were very professional, were able to provide knowledgeable advice, were very efficient and reasonably priced. I will mention that their price per hour does include drive time which I did not originally know. I was very happy with the work they completed and would definitely use them again.

Everthing was done in a very professional manner. The work necessitated two appointments and the serviceman was always on time and worked diligently. The job was done with full cleanup and all the plumbing worked beautifully. We have used Jack Woods Plumbing on numerous occasions in the past and have always had the best of service.

It was excellent because they came out right away when I needed them. I had a small water leak in the old tank and even though I drained it and everything, they came out right away and took care of it and were real professional about the whole thing. The explained to me what they were doing and that was good. It was one guy, he wheeled out the old tank, finished emptying it and everything, told me the corrosion was in the bottom and that's why it happened, he hauled it away and put the new one in. They are a local company here in Westerville and they've been around for years and stuff. They treat you kind of like family and they take care of you.

I called for service this morning and had an appointment for Thursday. However, due to a cancellation, Tim was able to complete my job this afternoon. He checked the water heater for there was a small stream of water coming from the base of the heater. On further investigation he discovered the water heater itself was fine but there was a small leak in the saddle valve which he replaced. Tim was punctual, courteous, and explained everything he was doing. I have called this company for plumbing services for twenty-two years, and I will continue to call them for any problems in the future.

tim foley has been certified to do this work on these units. he came over with the proper equipment, air compressor, spent time working on the unit, showed me the debris that the eco plumber job left behind less than a month earlier and had charged even more money for something not fixed. jack woods plumbing (tim) fixed my issues! my unit no longer rattles and sounds like a car engine roaring. the unit is working, he was very informative about how the unit should have been installed and was not installed properly either. ugh. i will only use this company for my plumbing needs from now on! they were honest and knew their work inside out! thank u. i have toddlers living here and i couldn't get hot water and couldn't get hot water for the adults living here to leave for work!!!

Shower broke at 5:30 am and we called right after they opened. They were able to have a plumber out by noon and made a temporary fix by 1:30. Since we live in high rise condo, the plumber agreed to come back at the next scheduled water shut off day. He was on time and had the final repair made within 90 minutes. Excellent service and the plumber was very helpful in finding the best repair for the lowest price. He let us provide the replacement valve which saved us some money. All around a great experience (except for the shower breaking to begin with) and would recommend this firm for anyone in need of plumbing services!

I remember I was very pleased and would use them again. They came out right away, they repaired it and we had not had any problems with it. I think they were pretty much in line with other places.

They were on time for the appointment. They are very helpful. There was one person here doing the work. Scheduling an appointment was perfect.

They came to fix my sink. He ended up using the wrong parts and I had 2 inches of water under the sink. They came out a 2nd time, they switched parts on the original work but charged me for leaving and going to get the right parts.

Although my original plan was to have him re-route our pipes, he found some alternative solutions to our problem and informed us of the most obvious way to fix the freezing pipes ourselves. I still requested an estimate for the larger re-route job, but so far, his expert advice and patience in explaining everything clearly to me has made all the difference! I appreciate when a service provider is willing to help the homeowner learn how to take care of the house maintenance and is not just in the service business to make a buck. I trust this company because of the time and explanations they gave.

they were to come out to fix the water line to our fridge. the access point is under the house from outside. the guy said he couldn't get into the space and couldn't shut the entrance door properly after he opened it and just left it. now it appears that has caused the cold water pipe to freeze since no water will come out now! he also said he would try to get someone smaller to come who could fit into the space but never heard anything.

On a Sunday I had a pipe freeze that connects the showers in my two bathrooms. I called and left a message after hours. My call was returned within the hour (they say they check the messages every hour and I timed my call correctly I guess). After speaking to the service technician I decided that I would try to thaw the pipe myself with heat. I was able to get one shower running with this technique but not the other. So I called back again and had them come out to fix the other shower. Travis arrived when he said he would and was able to quickly diagnose the problem and get the shower flowing again. He also fixed nagging problems with two shutoff valves in the bathrooms while he waited on the shower. I have used Jack L. Woods in the past and will continue to use them because of the exceptional service that I've received.

I contacted Jack Woods Plumbing because the water meter area was dripping and asked if this is something they could fix Todd was great in explaining that I would need to have the water department come out and do a curb box clean out and when I am ready to have the job done to have them turn the water off so they could work on it. What I feel was nice about them was they did not know if I was going to use them or not but still offered all the information I needed. Unfortunately I had to go out of town and had to wait. Called again and explained to them that I had previously called and they walked me through it again and what I needed to do. They were so professional and knowledgeable. Barry came to the house and worked very efficiently and explained to me what I needed to do in the future if I had a leak and where to turn the water off in different areas. He made sure all was working well before leaving. Barry was very efficient. I feel the company values there customers and has very efficient workers. This is an exceptional way of doing business to build a loyal customer base. I will surely use them again for all my plumbing needs. I consider them to be a reputable service provider and would recommend them to my friends.

really well. technicians showed up on time and were done within a couple hours. thanks!

I contacted Jack Woods Plumbing to ask for an estimate to reinstall a dishwasher that was removed by another company for a flooring job that was being completed. The other company (Waterworks) had charged an exhorbitant price just to come out and disconnect it. Jack Woods Plumbing sent Bill H. who was professional, knowledgeable and worked very efficiently. to reinstall the dishwasher at about half the price that we were charged by Waterworks. He leveled and tested the dishwasher to make sure all was working well. He also was willing to install a shower head for my Mom's shower while he was there which was greatly appreciated. Bill H. really reflects positively on this company and the company obviously values experienced, efficient workers who are not about trying to overcharge customers. This exceptional way of doing business builds a loyal customer base. We are very happy with Jack Woods Plumbing and appreciate that we can rely on a reputable service provider.

Budget Carpet and Tile was installing new flooring in the kitchen. There was a gas control on the floor that turns the fireplace on that they were not able to remove that was stuck. Bill of Jack Wood's Plumbing agreed to come out to the house as soon as possible to help with this to assure the flooring could proceed. Bill handled the whole situation with care turning off the gas and working to remove the corroded handle of the gas knob. This involved going in the crawl space and removing some ceiling panels to find the gas shut off valves. Bill was very pleasant, efficient, and explained that a new knob was not necessary - and showed how the old brass knob only required sanding and polishing. He also showed me where the gas shut off was underneath the finished ceiling for future reference. Very efficient, professional, and tried to assure only minimal service charge. Much appreciated!.