B&T Roofing Ltd

THEY DID GOOD WORK AND THEY DID GET THE JOB DONE. HOWEVER, THEY SAID THEY'D COME OUT ON THURS AND DIDN'T COME UNTIL FRIDAY. FORTUNATELY, I HAD NOT TAKEN OFF WORK, BUT THEY DEFINITELY SHOULD HAVE CALLED ME. A FEW OTHER COMMUNICATION PROBLEMS, BUT ALL IN ALL I WOULD USE THEM AGAIN.

THEY HAD TO RETURN TO REPAIR SIDING AND HAUL AWAY STUFF LEFT BEHIND.

THE ROOF WAS DONE IN ONE DAY (NOT THE WHOLE JOB). THERE WERE LOTS OF WORKERS AND THEY WERE VERY PROFESSIONAL, POLITE AND NEAT. THE SALES PERSON WAS VERY KNOWLEDGEABLE AND POLITE. HIS NAME IS MIKE COUCH.

THEY DIDN'T DO THE WORK THAT THEY BILL ME FOR. WHEN I CALLED THE COMPANY, THEY SAID THAT THE WORK HAD BEEN COMPLETED. WHEN I DOUBLE CHECKED WITH TODD HE SAID THE WORK HAD NOT BEEN DONE AND GAVE A COUPLE OF REASONS. HOWEVER, THEY INVOICED US FOR THE WORK. I WILL NOT PAY.

I WAS TOLD THAT I COULD GET A REFUND OF THE $150 . I HAVE CALLED THE COMPANY AND FOUND THAT THE PERSON I SPOKE WITH IS NO LONGER WITH THE COMPANY AND I CAN NOT GET THE COMPANY TO RETURN MY CALLS. I HAVE SPOKEN WITH SEVERAL PEOPLE AT THE COMPANY AND STILL NO SUCCESS. I JUST WANT THE COMPANY TO COME AN DO THE THE REST OF THE REPAIR AND WANT THE $150 BACK.

DID AN EXCELLENT JOB TO EXPLAIN WHY PROBLEM IS RECURRING AND POSSIBLE SOLUTIONS.

HE CAME OUT ON 6/26 AND I NEVER RECEIVED THE WRITTEN ESTIMATE SO I CALLED HIM ON 7/14 AND STILL DID NOT GET A CALL BACK.

CALLED FOR AN ESTIMATE, AND EXPLAINED THAT I WANTED TO BE THERE WHEN THE ESTIMATE WAS DONE. AND THEY SHOULD CALL TO LET ME KNOW WHEN THEY COULD COME FOR THE ESTIMATE. THEY CAME OUT 4 DAYS AFTER OUR INITIAL CONVERSATION WITHOUT NOTIFYING ME, AND PROCEEDED TO CLEAN MY GUTTERS WITHOUT MY AUTHORIZATION. THEY MISTAKENLY FELT THAT I HAD AUTHORIZED THE WORK IF THE COST WAS $200 OR LESS. IVE SPOKEN WITH SOMEONE WHO IDENTIFIED HIMSELF AS THE OWNER, WHO WAS SOMEWHAT UNPROFESSIONAL WHEN I EXPLAINED WHY I WAS UNHAPPY. THEY SENT AN INVOICE WHICH HAS A NOTE SAYING I WAS TO BE PRESENT. IM PAYING THE INVOICE, MINUS THE ANGIES LIST COUPON, BECAUSE THE QUALITY OF WORK WAS GOOD, BUT I WILL NOT CALL THIS COMPANY AGAIN.

AFTER ABOUT TWO WEEKS, I HADN'T HEARD FROM THEM, SO I CALLED THEM AND THEY SAID THEY WOULD FOLLOW UP AND SO NOW ITS BEEN ABOUT A MONTH OVERALL WITH NO CONTACT.

I APPRECIATED THAT THEY CLEANED UP WELL.

AFTER WE RECEIVED THE ESTIMATE FOR REPAIRS I THOUGHT IT MIGHT BE BETTER TO GET AN ESTIMATE FOR A WHOLE NEW ROOF. THEY DID THE SECOND ESTIMATE BUT THEN NEVER GOT BACK TO US. THEY ALSO DID NOT RETURN A FEW PHONE CALLS.

I DIDNT EXPECT THEM TO DO WORK FOR FREE.

THE COMPANY WAS FLEXIBLE AND EASY TO WORK WITH. THEY WERE LESS EXPENSIVE BY $50 THAN THE COMPANY I USED TO USE FOR THIS TYPE OF WORK.

THERE WAS A $100 EMERGENCY SERVICE FEE. VERY THOROUGH AND THE OWNER CALLED ME TWICE FOR FOLLOW UP.

THEY DID A GREAT JOB ON THE ROOF BUT, DAMAGED MY SIDING TEARING IF OFF. THE COMPANY REPLACED THE SIDING BUT IT TOOK UNTIL APRIL 03 TO RESOLVE IT.

THEY CLEANED UP VERY THOROUGHLY AND EFFICIENTLY.

I WAS ABLE TO TAKE ADVANTAGE OF THEIR $25 DISCOUNT COUPON. BECAUSE OF MY WORK SCHEDULE ALL MY COMMUNICATION WITH THEM WAS OVER THE PHONE AND GETTING PHONE CALLS AT WORK IS ALMOST NOT AN OPTION. AS A RESULT COMMUNICATION WAS POOR. I WAS SURPRISED WITH HOW THEY HANDLED IT AND I CANT UNDERSTAND WHY THEY DID WHAT THEY DID. THEY ARE NICE ABOUT EVERYTHING THOUGH. MAYBE I COULD HAVE ASKED MORE QUESTIONS.

HE CAME OUT THE DAY AFTER I CALLED. TODD DID A VERY THOROUGH ROOF INSPECTION AND DETERMINED THERE WAS NO SIGNS OF A LEAK AND TO KEEP AN EYE ON IT THOUGH. HE THOUGHT THE WATER IN MY GARAGE MAY HAVE BEEN DUE TO THE UNUSUAL AMOUNT OF SNOW AND WAS BACKING UP AS IT MELTED. I APPRECIATED HIM SAYING THERE WAS NO REASON TO SPEND MONEY ON A NEEDLESS REPAIR. I GOT A SECOND OPINION FROM ANOTHER ROOFER AND THEY ALSO DETERMINED THAT MY ROOF WAS IN GOOD CONDITION. PRIOR TO THIS, B&T ROOFING REMOVED ICE AND SNOW FROM MY GUTTERS, ROOF AND VALLEYS - ANY WHERE ICE DAMS HAD FORMED.

IT TOOK A HANDFUL OF DAYS TO GET THE JOB DONE, I THOUGHT THEY COULD HAVE FINISHED IN ONE DAY AND WERE SLOW IN FOLLOW UP. OVERALL THOUGH THEY SOLVED MY PROBLEM.

WE GOT THREE ESTIMATE AND THEY WERE BY FAR THE LOWEST ESTIMATE.

THEY DID NOT COMMUNICATE WELL BETWEEN EACH OTHER. THEY REPAIR THE WRONG THING AND WE GOT THAT A NO COST B/C THIS WAS THERE ERROR. THE CAME ON THE WRONG TIME OF THE DAY THAN WE PLANED AND THEY REPAIRED THE WORNG THING.

I CALLED THEM ON NEW YEARS DAY AND THE GUY CALLED ME BACK AND HE SAID HE WOULD COME OUT AND DO AN ESTIMATE AND WOULD BE OUT THE NEXT DAY. HE CAME FOR THE ESTIMATE AND PROMISED HE WOULD BE OUT FRIDAY TO THE WORK, BUT NEVER CAME. I CALLED AND HE SAID HE WOULD COME SATURDAY AND I WAITED AT HOME ALL DAY AND HE DIDNT SHOW SO I CALLED TWICE AND HE SAID THEY GOT TIED UP AND IT WAS LATE BUT THAT I WOULD BE FIRST ON THEIR LIST FOR MONDAY AND THEY DID NOT SHOW UP THEN EITHER. I CALLED THE OFFICE ON TUESDAY, UPSET, AND HE CALLED ME BACK AND HE PROMISED HE WOULD BE OUT TODAY (WED) AND THEY STILL HAVE NOT SHOWED.

I TRIED TO GET AN ESTIMATE FOR SOME ROOF REPAIR. AFTER A FEW PHONE CALLS AND A NUMBER OF EXCUSES, THEY CAME OUT BUT I NEVER DID GET AN ESTIMATE. I ENDED UP USING ANOTHER COMPANY AND THEY WERE GREAT!

ROOF LEAK. INSTALLED TARP 9/27 -- REPAIRED ROOF 10/8. WE USED COUPON FROM BOOK.

JOB WENT ON AND ON WITH WORK AND REWORK GOING ON FOR ABOUT 3 MONTHS. WE KEPT ASKING FOR THEM TO RETURN TO FIX OR EXPLAIN IN PERSON ABOUT WORK DONE. ISSUES DISCUSSED WITH THEIR ESTIMATOR OR FOREMAN FREQUENTLY GOT TRANSLATED INTO UNSATISFACTORY WORK DONE BY THEIR CREW.