B&T Roofing Ltd

MR POPE CONTACTED ME BACK VIA EMAIL AND PHONE. HE TOOK THE TIME TO DISCUSS WHAT I WAS CONSIDERING DOING WITH MY ROOF TO PREPARE MY HOME FOR SALE. HE ADVISED ME NOT TO GO FORWARD WITH A ROOF CLEANING AS IT COULD DAMAGE THE ROOF AND FORWARDED ME INFORMATION REGARDING OTHER OPTIONS, NONE OF WHICH PRESENTED SALES OPPORTUNITY FOR HIM. MR. POPE HAS OUTSTANDING CUSTOMER SERVICE AND IF I EVER NEED ROOF WORK, HE WILL BE MY CHOICE FOR CONTRACTOR.

ARRIVED AS SCHEDULED. HE PROVIDED DIGITAL PICTURES AND ENCOURAGED ME TO APPROACH MY BUILDER TO DO THE REPAIR UNDER WARRANTY. ANDY WAS VERY PROFESSIONAL AND HONEST.

THEY WERE PROFESSIONAL, CLEANED UP WELL, AND THEY DID A TUCK POINTING JOB AS WELL. THEY HAVE HAD GREAT FOLLOW UP AS WELL.

THEY CAME OUT, QUOTED A PRICE, AND PROMISED AN ESTIMATE IN THE MAIL. I DIDN'T RECEIVE ANYTHING IN THE MAIL, CALLED THEM, AND GOT AN EVEN HIGHER VERBAL ESTIMATE! I STILL HAVEN'T GOTTEN ANYTHING IN WRITING. I'VE USED THEM BEFORE AND LIKED THEM, BUT I DON'T THINK I'LL CALL AGAIN.

B&T ROOFING RESPONDED THE SAME DAY, AND ATTEMPTED TO FIX THE FLASHING AROUND THE CHIMNEY DURING RAIN. WHEN THE FIX DID NOT HOLD, THEY RETURNED TO MAKE A PERMANENT FIX 2 DAYS LATER. WE WERE GREATLY IMPRESSED WITH THE FRIENDLINESS OF THE OFFICE STAFF, RACHAEL, AND THE TWO ON SITE WORKMEN, ANDY AND RICHIE. THEY THEN CONTACTED THEIR DRY WALL - CONTRACTOR HOWARD EVERITT OF EVERITT PAINING WHO PROMPTLY CAME AND REPAIRED THE CEILING. FRANKLY, WHILE WE HAD A 10 YEAR GUARANTEE ON THE ROOF, I EXPECTED THE USUAL RESISTANT RUN AROUND THAT YOU GET FROM MANY COMPANIES AFTER A JOB IS DONE. THEY SAID TO ME, ''WHILE YOU MAY PAY SLIGHTLY MORE FOR OUR WORK, WE STAND BEHIND WHAT WE DO.'' I BELIEVE IT. I WOULD RATE THEM ''A'' IN ALL CATEGORIES.

OUR OVERALL EXPERIENCE HAS BEEN GREAT.

THEY ARE VERY RESPONSIVE TO ANY ISSUE THAT ARISES. CUSTOMER SERVICE IS PRIORITY TO HIM.

THE SALES PERSON WAS PUNCTUAL, TRUTHFUL, PLEASANT, KNOWLEDGEABLE AND NOT A PRESSURE TYPE. THE ROOFING CREW & SUPERVISOR WORKED WELL TOGETHER AND WERE CAREFUL NOT TO DO DAMAGE TO SHRUBS, ETC. AND CLEANED UP ALL DEBRIS. THE AREA FOREMAN, RUSS, WAS PUNCTUAL AND RESPONSIVE TO MY CONCERNS AND MADE SURE OF MY SATISFACTION.

THEY STATE THEY CANNOT FIGURE OUT HOW TO WRITE IT UP.

THE COMPANY RESPONDED THE SAME DAY WE CALLED AND PERFORMED THE WORK THE NEXT DAY. THEY WERE ALSO VERY ACCOMMODATING IN DEALING WITH MISCOMMUNICATION CONCERNING THE REPLACEMENT SHINGLES.

THEY WERE VERY RESPONSIVE. WHEN THE LEAKS RECURRED, THEY CAME OUT AGAIN AND FIXED THEM RIGHT AWAY.

THEY ARE PROFESSIONAL, COURTEOUS, AND HONEST, AND I HAVE HAD THEM DO WORK FOR ME THREE TIMES, AND HAD THEM DO MY SONS ROOF AS WELL. I WOULDN'T DEAL WITH ANYONE ELSE.

VERY RESPONSIVE WHEN I WAS NOT PLEASED WITH A COUPLE OF THINGS AND CAME NEXT DAY TO CORRECT ANY PROBLEMS.

THEY WERE VERY HELPFUL, INFORMATIVE, AND PROFESSIONAL. THE MAN ANSWERED ALL OF OUR QUESTIONS AND OFFERED GREAT SUGGESTIONS. IT WAS A VERY GOOD EXPERIENCE.

THEY WERE FRIENDLY, GAVE US GOOD INFORMATION ABOUT THE WORK THAT NEED TO BE DONE. THEIR ESTIMATE WAS VERY FAIR (OUR INSURANCE COMPANY GAVE US MORE THAN THEIR ESTIMATE). ANY PROBLEMS WERE DEALT WITH VERY PROMPTLY. WE WOULD DEFINITELY USE THEM AGAIN.

THE COMPANY NEVER CALLED TO LET ME KNOW THAT THEY WOULD NOT BE HERE. SUPPOSEDLY A GUY HAS THE FLU AND HE IS NOT ANSWERING HIS CELL PHONE. I ASKED WHEN THEY THOUGHT THEY COULD COME OUT AND THEY HAD NO CLUE.

COMPLETED ROOF PROMPTLY WITHOUT A LONG WAIT TO HAVE THE JOB STARTED, BUT WAITED THREE WEEKS TO HAVE GUTTERS AND SCREENS REPLACED. THIS WAS SUPPOSED TO BE COMPLETED THE DAY FOLLOWING THE ROOF.

THEY ARE VERY GOOD TO WORK WITH. THEY ARE A LITTLE SLOW IN RESPONSE, BUT THEY ARE GOOD. I HAVE USED THEM BEFORE.

DO NOT USE THIS COMPANY. I HAVE USED THEM IN THE PAST, AND THEIR RATINGS HAVE BEEN TRENDING DOWNWARDS.

NEVER CALLED BACK FOR A QUOTE. I'VE CALLED FIVE TIMES AND THEY'VE SAID THEY'LL CALL BACK.

THE COMPANY WAS INITIALLY VERY RESPONSIVE TO OUR CONCERNS, BUT THIS DIDN'T TRANSFER INTO PROMPT COMPLETION OF 'PUNCH OUT' ITEMS. THE ROOF WAS PROMPTLY REPLACED ONCE PERMITTED BY WEATHER. HOWEVER, WHEN I WAS CONTACTED FOR PAYMENT I ADVISED THE COMPANY THAT THE WORK WAS NOT YET COMPLETED TO OUR SATISFACTION, AS MANY ITEMS PREVIOUSLY BROUGHT TO THE COMPANY'S ATTENTION WERE STILL NOT COMPLETED AND SOME THINGS HAD BEEN MADE WORSE BY THE GUTTER CREW. FROM BEGINNING TO END THE JOB TOOK TWO MONTHS BECAUSE CREWS SENT OUT TO DO FINISHING WORK NEVER ACTUALLY COMPLETED IT. EVENTUALLY THE OWNER CAME OUT WITH A CREW AND RESOLVED OUR REMAINING ISSUES. HOWEVER, THIS WAS AN EXTREMELY STRESSFUL PROCESS AND WE FELT AS IF WE HAD TO POINT THINGS OUT TO THE COMPANY, RATHER THAN THEM GETTING THINGS RIGHT ON THEIR OWN.

CAME OUT AND LOOKED AT THE ROOF AND NEVER CAME BACK WITH AN ESTIMATE. THE GUY WHO CAME OUT WAS FRIENDLY AND PROFESSIONAL.

THEY WERE GOOD. WE HAD 3 QUOTES AND THEY LANDED IN THE MIDDLE.

OUTSTANDING! SUPERIOR TO THE COMPETITION, ESPECIALLY IN REGARDS TO WARRANTY. THEY OFFER A 12 YEAR WARRANTY AS OPPOSED TO THE TYPICAL 1 YEAR OFFERED BY MOST.

BEFORE SIGNING THE CONTRACT, I WAS TOLD MY ROOF WOULD BE STARTED WITHIN THE NEXT WEEK. IT ACTUALLY TOOK 3-4 WEEKS TO GET THEM OUT.